Andrew James Avaliações 12.191

I contacted Andrew James to ask if there was a supplier I could purchase a replacement pot for my slow cooker from. They replied to my email explaining that unfortunately the product was discontinued but they had a pot in stock and would send it out free of charge! Two days later it arrived perfectly packaged. Fantastic customer service and extremely kind of them to do this.

I can't thank customer services at Andrew James for the excellent care they gave me, they replied to my emails promptly and helped with my issue.

Great customer service, I bought egg boiler from these guys and the measuring cup dissappeared out of the office i was using it in, contacted Andrew James and they managed to find me a replacement completely free! I've used these guys for a few years and will continue to do so!

I needed a replacement splatter guard for my Food mixer. I had googled to get one without success. I found the Andrew James website and e mailed them. I dealt with Nicole Madeley who was amazing. She replied immediately to my enquiry and managed to trace one for me. She was so efficient and helpful. I cannot thank her enough and give her a11 out of 10!

This company truly puts itself out for its customers - their staff obviously take great pride in its reputation for top quality service and attention to detail. My request was out of the ordinary and most companies would simply have said they could not help - but nothing was too much trouble for them and help they did, sourcing my item and answering my email enquiry super promptly. Thank you Nicole, the e-commerce Customer Services team manager! I highly recommend dealing with Andrew James and looking through their inventory as you know they are going to provide whatever before, during and after sales help you may need.

First class customer service.
Very quick to respond, very professional and helpful, would absolutely use this company again.

The halogen bulb went on my halogen oven after many years of happy using. Nicole helped me with instructions and sourcing a new bulb; in doing so she went above and beyond normal service and in a very pleasant manner.
Very well done and thank you Nicole.

Bought my Andrew James Coffee Grinder through Amazon it developed a small fault and went on Amazon to sort it. Tried all contacts they had to get in touch with Andrew James and non were any good. Googled Andrew James found a correct contact. Contacted them and they replied within 24 hours. Within 3 days I received replacement. Great service.

Bought a slow cooker from Andrew James and found excellent product and fast efficient service. Helpful little start booklet to guide you on basic principles of slow cooking to achieve a tasty meal!

Great cast company with a vast range of products.
Bought a foam roller for thr Gym at a very low price and no shipping cost.
Machine arrived quickly. All as described.

What a great customer service team. Quick responses, quick resolution. A true pleasure. I love my products from Andrew James

Easy clear ordering. Kept informed about delivery. I ordered an Andrew James 30cm multi cooker. It is amazing leaving food beautifully cooked. Price by ordering direct from site was great. Great quality item with thermostat control. Non stick pan.

I own an Andrew James ice cream maker and am very please with it. Unfortunately I managed to break off part of a small spindle that turns the paddle so that I couldn't churn any more ice cream. I e-mailed them on the off chance and got great service in response. The company had an ice cream maker lying around which they cannibalised for the replacement part which they posted free of charge, together with a new paddle for good measure! Thank you Andrew James for this excellent customer service.

I had a Halogen Oven problem, the Customer Service department were excellent in sorting it and organising a replacement. It is so good to find such professional service.

So impressed with the Customer Care at Andrew James. I contacted re: a mislaid egg piercer/water measure for my electric egg boiler. It had disappeared in a house move. I was bowled over that they went above and beyond in sending a replacement part - free of charge! What a great company whose products I highly rate. Thanks also to Nicole Madeley
E-Commerce Customer Services Team Manager for dealing so efficiently with my enquiry.

I purchased a Andrew James Halogen oven approximately 2/3 years ago sadly the glass bowl cracked, I tried on line to find a replacement but to no avail, I then sent a email to Andre James customer services with the hope of being able to purchase a new bowl and within 48 hours received a reply from Keith Roberts offering me a new bowl at no expense to me the bowl arrived yesterday I cannot praise Andrew James enough and also Keith is perfect for the customer facing role that he does
I highly recommend Andrew James appliances

Really helpful at replacing a part for the ice cream maker. I hate to throw out working appliances it feels so wasteful so glad I’ll get a few more years life out of my machine

We love our Andrew James ice cream maker so we were very disappointed when we mislaid the paddle. I tried to find a replacement online but was not successful. I contacted Andrew James to ask if they sold the part separately and they kindly sent me a free replacement paddle even though the ice cream maker was out of warranty period. Fantastic customer service!

Immediate response after my kitchen appliance failed, clear instructions on info needed to receive replacement, simple process without any unnecessary questions or requirements. I would buy again from this supplier knowing they honour their free extended warranty without any hassle.

Milk frother became faulty after nearly 2 years of very regular use (about 3 times a day).
Contacted customer support and they're sending me a replacement.
The machine itself is really excellent; far superior to the Krups machine it replaced.