I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... Ver mais
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Veja o que dizem as avaliações
Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... Ver mais
A empresa respondeu
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... Ver mais
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... Ver mais
Detalhes da empresa
Escrito pela empresa
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Informações de contato
2,7
Ruim
494 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Angelle Collection
Hi Katie,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
A racist company run by two abusive…
A racist company run by two abusive homophonic fataphobic and racists couple Elle Darby and Connor!! Avoid unless you support racist behaviour
29 de março de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Georgie,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Would give zero stars if I could
Would give zero stars if I could! Awful quality clothing, ridiculously high prices and not to mention the 2 racists running the company! KEEP CLEAR! spend your money elsewhere!
27 de março de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Amy,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we are continuously working to improve our products and customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
The clothing was lovely but as always…
The clothing was lovely but as always the postage was way too expensive.
25 de março de 2022
Resposta da Angelle Collection
Hi Susan,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Amazing quality and fast delivery!! X
Finally managed to buy something from angelle because it’s usually sold out so quickly! Very happy :)
23 de março de 2022
Resposta da Angelle Collection
Hi Jess,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Obsessed with my new hoodie
Obsessed with my new hoodie! It come within 2/3 days couldn’t be happier with my order x
23 de março de 2022
Resposta da Angelle Collection
Hi Molly,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Resposta da Angelle Collection
Hi Shannon,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Incorrect Item Received
Had an issue with an incorrectly sized hoodie sent out to me which wasn’t ideal however I received a response from the Customer Service team less than 24hrs later, issue was quickly resolved and they offered to reimburse my postage of the incorrect hoodie back to their warehouse. I absolutely do not condone what has come to light around the owners but as for the brand and the innocent employees I have always had a positive experience with them
22 de março de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Meg,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our products and customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Resposta da Angelle Collection
Hi Estelle,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we are continuously working to improve our products and customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
Quality of the item was nice when I…
Quality of the item was nice when I first received it , however after 1 wash it started to bobble really badly and lost its structure. Which was a shame as I really liked the items :(
11 de março de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Natalie,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we are continuously working to improve our products and customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
Excellent quality
I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.
Its sad to see so many bad reviews on this brand and i truly believe alot of them are fake & are just trying to make the owners lives more difficult from their past mistakes.
Will definitely be purchasing more from this brand
27 de fevereiro de 2022
Avaliação não solicitada
Awful awful awful
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hello,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
Poor Quality, dreadful Customer service and even worse brand image
I wasnt going to leave a review for the simple fact that it will just be countered with a fake positive review Elle & Co has written. But the whole buying experience with the brand is atrocious! From the waiting for the items to drop and then having to scramble quickly to check out online because of the low stock supply….waiting weeks for a product that’s lower quality but triple the price of a high street brand. Then to never getting a response from customer service. The whole brand was embarrassingly bad before the bad Image Elle has, but now I’m ashamed to wear them out in public and be associated with her out of date and racist views. Very unhappy customer, even before the fall out of the tweets. Go to tesco and buy the same style for £12 girls!
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Leanna,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Unfortunately I have not been able to locate an email from yourself, please may I ask that you try resending this email to hello@angellecollection.com
We can then pick this up immediately.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
Absolutely awful quality
Absolutely awful quality. Material is poor. Definitely won’t be ordering again.
18 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Paris,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
I tried ordering some joggers and a…
I tried ordering some joggers and a hoodie the order went through and then I was refunded as they didn’t actually have the stock. Reordered the joggers when I noticed they were back in stock. They took my money and whilst I was waiting for delivery I noticed the hoodie back in stock so ordered that too. The hoodie turned up in a bag that had been opened a retaped so clearly a return, and I still hadn’t received the joggers. I contacted customer service who told me my order was in stock and they had missed the order on their system, then when I chased up again I was told they actually weren’t in stock and that’s the reason why they weren’t sent and they would refund me. Bad that they just sat with my money and didn’t actually have the stock to fulfil my order. I wonder if they would have ever refunded me if I didn’t chase it
13 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Kelsey,
I hope you are well
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
My favourite shop
Very fast delivery and great quality clothes! Always my favourite loungewear
11 de fevereiro de 2022
Resposta da Angelle Collection
Hi Jordanna,
I hope you are well.
Thank you very much for your positive feedback, I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service, so feedback like this is really great to hear!
I hope you have an amazing day!
Kindest regards,
Angelle collection
Missing items
Missing items. No reply from customer service. Shocking quality. Racist and homophobic owners!
6 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Rhiannon,
I hope you are well.
I am so sorry to hear that you have not received your full order.
So I can look further into this for yourself, please can you confirm the order reference you are referring too along with the specific items you are missing ?
I can then look further into this for yourself.
We sincerely apologise again for the inconvenience caused, rest assured we will get this resolved as soon as possible for you. Looking forward to hearing from you.
Kindest regards,
Angelle collection
Where is my money?!
Returned item in December, due to the fit - which is a story in itself. Still waiting on a refund. Seems like a lot of people are too! Shocking what you are doing, give us our money.
5 de fevereiro de 2022
Avaliação não solicitada
Resposta da Angelle Collection
Hi Jo,
I hope you are well.
I am so sorry to hear that you have not yet received your refund, I cannot apologise enough for this.
So I can look further into this for yourself, please can you confirm the order reference for the order which was returned?
I can then locate this and ensure that a refund is issued if this has not already been actioned.
I look forward to hearing back from yourself and hope you have a lovely day!
Kindest regards,
Angelle collection
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