Absolutely awful customer service! I placed a large order almost a month ago and I have only received 50% of the items. That's over £1000 worth of tackle missing, clearly lost by the courier (DX). I h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered 2 reels which had been confirmed by Angling Direct. Shortly after the order was cancelled due to an internal stock error. Their T&C clearly state in point 2.3 we had a valid contract after... Ver mais
I’m only rating 5 ⭐️ because of Harry at Leeds store who went above and beyond to sort my issue out… Issue been I ordered the Trakker RS 150 camo, instead I was delivered Trakker tempest nearly £500... Ver mais
Went to Angling Direct in Leamore Walsall staff were friendly and very helpful. Special mention to Kyle for helping and explaining different products and for getting us set up with what we needed and... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
UK largest fishing tackle, fishing rods, fishing reels retailer. Carp, Coarse, Match, Fly, Sea, Predator, Specialist Fishing equipment from Shimano, Fox, Daiwa, Hardy, Greys and Chub, Preston, Shakespeare, Penn, Korda and many more top brands
Informações de contato
2d Wendover Road, NR13 6LH, Norwich, Reino Unido
- 01603400870
- support@anglingdirect.co.uk
- anglingdirect.co.uk
3,1
Bom
7 mil avaliações
Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Separated Delivery
I had to call up to pursue items that were being dispatched separately due to being stocked elsewhere. Jason was incredibly helpful providing me will all the information and reassurance possible. He even went above and beyond by chasing after my items to ensure they would be with me ready for a day trip on Sunday. Phenomenal customer service from a lovely bloke. Thank you very much.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for sharing this wonderful feedback! We’re delighted to hear that Jason was able to provide all the information and reassurance you needed, and even go the extra mile to make sure your items arrived in time for your day trip.
Phenomenal customer service is exactly what we strive for, and it’s fantastic to know Jason delivered that experience for you. We’ll make sure he sees your kind words—they’ll mean a lot to him and the team.
Enjoy your trip and happy fishing!
Great customer support
Great customer support! I had an issue with a missing delivery and Jason was extremely helpful in assisting me locate the item, which was a great relief to me. Furthermore, Jason was able to provide some much needed advice on an angling matter, his subject knowledge is comprehensive and was given freely. Well done Jason and the Angling Direct team!
18 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jason was able to assist you with your delivery and provide helpful angling advice. Our team takes pride in offering not just great service but also sharing knowledge to make your experience even better.
We’ll make sure Jason sees your kind words—it means a lot to us and to him. We look forward to helping you again soon, and if you ever need further advice or support, we’re always here to help.
Tight lines and happy fishing
Shocking!
I don't get it! I place an order in good faith, plenty in stock. Local branch out of stock. They ship part of the order too late, missed my delivery window. I call in to cancel, they say it's already shipped. Arrived 3 days later and now the REFUSE to collect or issue a shipping label!!! Totally unprofessional.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had. We understand how frustrating it is when an order doesn’t arrive within your expected timeframe and when the return process feels difficult. This is not the level of service we aim to provide.
We’re reviewing our stock and shipping processes to prevent situations like this, and your comments will help us improve. While we can’t always cancel once an item has shipped, we should have communicated this more clearly and offered better support with returns.
If you still need assistance, please contact us directly, and we’ll do everything we can to resolve this quickly.
Thank you for bringing this to our attention.
Great friendly service in store too
Can only say good things about the 10+ separate transactions with Angling Direct. All items received were well packaged and delivered promptly by either DX or Royal Mail. Great prices and delivery costs throughout the year especially more so for AD members. When I’ve been in store service has been next level (Wilmslow & Crewe branches). Witnessed great support to other customers when at the till etc. Recently returned an additional item via email, support provided by Jason was most professional and swift. Thank you
18 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’ve had such positive experiences both online and in-store, and that Jason was able to assist you swiftly with your recent return. It’s great to know our packaging, delivery, and member benefits have met your expectations too.
Your comments about our Wilmslow and Crewe teams really mean a lot—we’ll make sure they see this! We truly appreciate your continued support and look forward to helping you again soon.
Order number 520645504
Order number 520645504
I ordered a Diawa Nzon Keepnet as it was good deal, so I placed the order and paid.
After numerous emails back and forth I have just received one stating the item is not in stock, so why let me order it and pay for it
Extremely bad customer service
I have requested a replacement Keepnet of equal quality of manufacturer such as Preston innovation but I won’t hold my breath
UPDATE
NO SORRY SIR WE CANT DO THAT
Please people do not use this sham of a company, there are many other companies that give a better service
18 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m very sorry for the frustration this caused. We understand how disappointing it is to place an order, only to find out later that the item isn’t available. This is not the experience we want for our customers.
We’re reviewing our stock management and website processes to prevent situations like this, and your comments will help us improve. While we can’t always offer alternative brands due to supplier agreements, we should have communicated this more clearly and sooner.
If you still have any unresolved concerns or would like us to assist further, please contact us directly and we’ll do everything we can to help.
First Class company
I purchased a side tray for my seat box which was damaged on receipt, after notifying the company I was contacted right away & notified of a replacement sent in place: I can’t fault this company at all & would highly recommend them
Many thanks to Jason for rectifying
Regards, David
12 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your kind words! We’re delighted to hear that Jason was able to resolve the issue quickly and get your replacement sorted. We really appreciate your recommendation and your support—it means a lot to us.
If you need anything else in the future, don’t hesitate to reach out. Tight lines!
Very poor when something goes wrong
Very poor when something goes wrong, I returned an expensive set of bib and braces as they didn’t fit.
I spent nearly £12 on recorded delivery as I didn’t want problems.
After over a week of them receiving them I had heard nothing so emailed with no response.
Then called and was told they would look into it and call me back, nothing?
Called again and told that they hadn’t received them.
I said I had photo evidence and a signature that they had, their response was that delivery companies make mistakes!
I insisted that they were definitely wrong and that they had received them, I must admit to getting angry on the phone and the guy said if they turned up I would get a refund but he wouldn’t be able to do anything else.
Fortunately they found them and I finally got a refund but they were not easy to deal with and if they had lost them regardless of my proof they weren’t about to do anything about it!
12 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this caused. Returning an item should be straightforward, and I completely understand how disappointing it must have been to face delays and unclear communication—especially after you went to the effort of sending it recorded delivery.
I’m glad the refund was eventually processed, but it’s clear the process was far from smooth. Your feedback is invaluable, and we’ll be reviewing our returns handling and communication standards to ensure situations like this don’t happen again.
If you have any further concerns or need assistance in the future, please reach out to us directly and we’ll make sure you receive the level of service you expect.
Thank you again for bringing this to our attention.
Would not use again
Would not use again. Use DX courier who are useless. Long waits on phone to try and get refund. Pretty poor.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback. I’m very sorry to hear about your experience with our courier and the time you’ve spent trying to resolve this. We understand how frustrating this must have been and appreciate you bringing it to our attention.
We’re actively reviewing our delivery process with DX to prevent issues like this, and we’re also working on improving our phone support so customers don’t face long waits. Your comments are invaluable in helping us make these changes.
If you still have an unresolved refund or any outstanding concerns, please email us at support@anglingdirect.co.uk, and we’ll make sure this is sorted quickly.
Thank you again for your honesty—we hope to have the chance to restore your confidence in us
Customer service is the worst I have…
Customer service is the worst I have ever dealt with. I have spent hundreds and hundreds of pounds with angerling direct but I will be going elsewhere in the future
13 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We never want any of our customers to feel let down, especially those who have supported us for so long.
Your comments are taken seriously, and I’ll make sure they’re shared with our team so we can improve. If you’re willing, I’d really appreciate the chance to put this right for you. Please reach out to us directly, and we’ll do everything we can to resolve any outstanding issues quickly.
Thank you again for bringing this to our attention.
Ordered an item 7 days ago and still…
Ordered an item 7 days ago and still not dispatched. Contacted customer service 2 days ago and was told they are busy at the moment and they are adding 2 days too their lead times, 2 days have passed and no notification of dispatch has been received. I am currently waiting for 20 minutes on the phone to find out what is going on. Do not spend your money here the service is rubbish.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for taking the time to share your experience, and I’m truly sorry for the inconvenience caused. We completely understand how frustrating it is to wait for an order and not receive timely updates.
Due to the high demand from our Black Ticket Event, we’ve experienced a surge in orders which has temporarily extended our lead times. This isn’t the level of service we aim to provide, and we’re working hard to get all orders dispatched as quickly as possible.
Please email us at support@anglingdirect.co.uk with your order number so we can prioritise your case and provide an update right away. We appreciate your patience and the chance to make this right.
The only place I go for my fishing…
The only place I go for my fishing tackle. Fantastic service. And amazing customer service.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your amazing feedback! We’re thrilled to hear that Angling Direct is your go-to for fishing tackle and that our customer service has impressed you.
We really appreciate your support and look forward to helping you with all your future fishing adventures. Tight lines!
Shocking from Angling direct yet again…
Shocking from Angling direct yet again . 7 days ago ordered a trakker transformer chair from there stock , still saying processing on the website . What a joke of a company AVOID!!!
12 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry for the delay with your order. We understand how frustrating this must be.
We’re currently experiencing a surge in orders due to our Black Ticket Event, which has caused some unexpected delays in processing. Please email us at support@anglingdirect.co.uk with your order number so we can prioritise this and get it resolved for you as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Order 520634556 Date 31/10/2025…
Order 520634556 Date 31/10/2025 .Shipping Method - Standard up to 5 Working Days. To be more clear, today is 11/11/2025 . After placing the order, excluding saturday,sunday, 10 days have passed. I sent many messages to Angling Direct, to which Michael only responded once... The answer sounds like this: Thanks for getting in touch. I'm sorry but we have had a delay with warehouse dispatch due to some maintenance work. I have prioritised your order and asked the warehouse team to process this ASAP.
Sorry for any inconvenience ] . After that, three days have passed since the priority processing and nothing has changed in terms of priority. Product not shipped, ... priority service, just to make fun of the buyer... Angling Direct, buyers are put on the lowest level, we are objects of ridicule.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry for the delay and the frustration this has caused. We understand how important timely delivery is, and it’s clear we’ve fallen short of your expectations.
The delay you experienced was due to essential maintenance work in our warehouse, which unfortunately impacted dispatch times. Additionally, with our Black Ticket Event generating a surge in orders, processing times have been longer than usual. This is not the experience we want for our customers, and I completely understand your disappointment.
I’ll make sure your comments are passed to the relevant team for review.
Thank you for bringing this to our attention—we truly appreciate your patience and feedback as we work to improve.
Treat customers like dirt even when you…
Treat customers like dirt even when you spend 6 grand they dont care , order from tackle tavern or total fishing tackle they wont ripp you off like angling direct worst fishing company there is along with birdstackle
11 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We never want any customer to feel undervalued, and your comments are very concerning to us.
We appreciate your loyalty and the trust you’ve placed in us, and it’s clear we’ve fallen short of your expectations. I’ll make sure your feedback is passed to the relevant teams so we can review what went wrong and take steps to improve.
If you’re willing, please email directly with your order details so we can look into this further and try to make things right. Your feedback is important and helps us deliver the level of service our customers deserve.
Thank you for bringing this to our attention.
I’ve had small problems with previous…
I’ve had small problems with previous orders such as floats arriving broken but let those go. However this time I ordered a rod that was not delivered. I was then lied to about it being out of stock despite it still being very much for sale and with plenty of stock on the website. It’s the lies that really annoy me. The item is now however twice the price so I imagine that’s why they have cancelled the order rather than supplying the rod I ordered and paid for. Very disappointed. I only wish I could get my membership money back as I will not order again.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We understand how frustrating it must be to deal with broken items and then face issues with your recent order.
We never want customers to feel misled, and your comments about communication and pricing are concerning. I’ll make sure this is passed to the relevant team for review so we can understand what went wrong and prevent it from happening again.
If you’re willing, please email us directly with your order details so we can investigate further and work toward a resolution. Your feedback is invaluable in helping us improve our service.
Thank you for bringing this to our attention.
Rubbish service.
Rubbish service.
Take orders, no stock.
Don't inform you, just leave you waiting.
Don't reply to emails. 9 phone calls just to get hold of someone. Only to be told that they are out of stock. Quick enough to take the order. If this is the future of the angling retail business in this country then we are totally up the creek without a paddle. Not a great company to deal with, in my opinion. Won't bother again.
3 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, and I completely understand how frustrating this must have been for you.
We never want customers to be left waiting without updates. Stock issues should be communicated promptly, and your difficulty in reaching us is concerning. I’ll make sure your comments are passed to the relevant team so we can review what went wrong and improve.
Your feedback is invaluable in helping us improve our service.
Thank you for bringing this to our attention.
Absolute First class customer service…
Absolute First class customer service from Derrick. I had lost a part from my new Bivvy that was not available as a spare part. Derrick took to time to source the part from a returned, faulty item and post it out to me free of charge. It arrived the very next day.
Thanks once again Derrick. 👍
5 de novembro de 2025
Resposta da Angling Direct
Thank you for sharing such an amazing review! We’re thrilled to hear that Derrick provided first-class service and went the extra mile to source the part for your bivvy—even from a returned item—and arrange next-day delivery free of charge.
We’ll make sure Derrick sees your kind words; it’s fantastic to know his efforts made such a difference for you.
If you need any further assistance, we’re always here to help.
Tight lines,
I needed a replacement groundsheet for…
I needed a replacement groundsheet for my bivvy and the guy on the phone (Jason) couldn’t help me enough, he kept in constant contact with me and sent me every update he received to keep me in the loop, all round great customer service and support
6 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for sharing such positive feedback! We’re delighted to hear that Jason went above and beyond to keep you updated and ensure you got the replacement groundsheet you needed.
Providing clear communication and great support is something we pride ourselves on, so it’s fantastic to know Jason delivered exactly that. We’ll make sure your kind words are passed on to him!
If you need any further assistance in the future, we’re always here to help.
Great !!
Good prices.
Great comunication and service overall !
No issues at all!
6 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your fantastic feedback! We’re thrilled to hear you found our prices competitive and that the communication and service met your expectations.
Providing a smooth, hassle-free experience is what we aim for, so it’s great to know everything went perfectly for you. If you ever need anything else, we’re always here to help!
Tight lines,
When a bivvy is not a bivvy
I ordered what I thought was a bivvy and I turns out it was an addition al outer layer.
Jason was most helpful and located a bivvy at a store close to my address and then arranged with the store that they would hold for it me until the weekend . At which point I can return the cover and purchase the bivvy.
Jason was so helpful with options and then speaking to the store , I am very grateful .. thank you
5 de novembro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for taking the time to share your experience and for the 5-star review! We’re delighted to hear that Jason was able to assist you so thoroughly—locating the bivvy, arranging for it to be held at a nearby store, and providing clear options.
We’ll make sure your kind words are passed on to Jason and the team. It’s great to know that his efforts made the process smooth for you.
If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We’re always happy to help!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.