Absolutely awful customer service! I placed a large order almost a month ago and I have only received 50% of the items. That's over £1000 worth of tackle missing, clearly lost by the courier (DX). I h... Ver mais
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Veja o que dizem as avaliações
I ordered 2 reels which had been confirmed by Angling Direct. Shortly after the order was cancelled due to an internal stock error. Their T&C clearly state in point 2.3 we had a valid contract after... Ver mais
I’m only rating 5 ⭐️ because of Harry at Leeds store who went above and beyond to sort my issue out… Issue been I ordered the Trakker RS 150 camo, instead I was delivered Trakker tempest nearly £500... Ver mais
Went to Angling Direct in Leamore Walsall staff were friendly and very helpful. Special mention to Kyle for helping and explaining different products and for getting us set up with what we needed and... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
UK largest fishing tackle, fishing rods, fishing reels retailer. Carp, Coarse, Match, Fly, Sea, Predator, Specialist Fishing equipment from Shimano, Fox, Daiwa, Hardy, Greys and Chub, Preston, Shakespeare, Penn, Korda and many more top brands
Informações de contato
2d Wendover Road, NR13 6LH, Norwich, Reino Unido
- 01603400870
- support@anglingdirect.co.uk
- anglingdirect.co.uk
3,1
Bom
7 mil avaliações
Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service and fast responses
Having got in contact to try and sort a technical issue, I received prompt and quick responses from the team. I also requested an idea of when the item will be dispatched, as I need it for a certain date. Without asking Jason from the team promptly upgraded my order as a priority, and I quickly had a notification the next day with a quick delivery date, he also solved all my technical difficulties straight away. Great service and would 100% recommend them to others.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jason was able to resolve your technical issue quickly and upgrade your order to ensure you received it on time. Providing prompt and helpful service is what we strive for, and it’s great to know we hit the mark for you.
We truly appreciate your recommendation and look forward to helping you again in the future. If you ever need anything else, don’t hesitate to reach out!
Got line put on 2 reels at the…
Got line put on 2 reels at the Warrington shop absolutely no idea one spool full other nothing like then wanted to just attach to what was left and add it on ended putting it on another reel and respooling it on to mine didn't even give me left over line absolutely terrible have now had to buy more line and do it myself properly at home
31 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience at our Warrington store—it’s clear we didn’t meet your expectations, and I completely understand your frustration.
Our goal is to provide a reliable and professional service every time, and it’s disappointing to learn that wasn’t the case here. I’ll be sharing your comments with the store team to ensure this is addressed and improvements are made.
If you’d like, please reach out to us directly so we can look into this further and make things right for you. Your satisfaction is very important to us, and we’d love the chance to restore your confidence in our service.
Thank you again for bringing this to our attention.
Excellent service very helpful and…
Excellent service very helpful and order sorted
31 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your kind words! We’re delighted to hear that you found our service helpful and that your order was sorted quickly. Providing excellent support is always our priority, and it’s great to know we met your expectations.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Fantastic customer service
Fantastic customer service . We received a damaged rod. I contacted them and sent a photo . The following day a new one was sent out. Can’t ask for more than that.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your kind words and fantastic review!
We're really glad we could quickly resolve the issue with your damaged rod and get a replacement out to you without delay. Providing great customer service is something we take pride in, so it's lovely to hear that you had such a positive experience.
If there's anything else we can help with, please don’t hesitate to reach out.
Pole support besteld van adventa,zeer…
Pole support besteld van adventa,zeer mooie en goede kwaliteit,doet totaal niet onder voor de duurdere pole supports,ben er zeer tevreden mee.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Beste klant,
Hartelijk dank voor uw mooie beoordeling! Wat fijn om te horen dat u tevreden bent met de kwaliteit van de pole support van Adventa. We zijn blij dat het product aan uw verwachtingen voldoet en zich goed kan meten met duurdere alternatieven.
Veel plezier ermee, en we hopen u snel weer van dienst te mogen zijn!
Met vriendelijke groet,
Het Customer Service Team
Paul Nigel Marsden.com
I would like to say that the whole experience was really outstanding really nice people to talk to
29 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Hi Paul,
Thank you so much for your kind words! We're thrilled to hear that you had an outstanding experience and found our team pleasant to talk to. We always aim to provide friendly and helpful service, so it's lovely to know that came across.
Looking forward to welcoming you again soon!
Best wishes,
Exceptional customer service +…
Exceptional customer service + brilliant communication to reach an outcome
21 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your fantastic feedback! We're so pleased to hear you received exceptional service and clear communication throughout. It’s always our goal to reach the best outcome for our customers, and we’re glad we could deliver that for you!
Jason was very helpful
Jason was very helpful, really appreciate him sorting my order out. Thank you so much.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your kind words! We're thrilled to hear Jason was able to help and get your order sorted. We'll be sure to pass on your appreciation—he’ll be delighted to know he made a difference. If you need anything else, we’re always here to help!
Jason's customer service
I'm writing this review as I hope in doing so the customer service agent jason is rewarded in some way as I had a problem with recieving my new trakker barrow because of some problems in the warehouse due to new racking and changes in the warehouse I had rang multiple times spoke to different agentswho were all really good and professional however a few of the times I rang I got through to Jason he was very sympathetic and understanding and even offered a years AD membership as a apology for the inconvenience he never set unreasonable expectations he always did his best to get a message through to the warehouse and to help me Jason's customer service was the best I have recieved from a company in a long time
28 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your thoughtful and detailed review!
We’re absolutely delighted to hear how supportive and professional Jason was throughout your experience. It’s clear he went the extra mile to keep you informed and reassured during a frustrating delay, and we’re so pleased his care made such a difference.
We’ll make sure Jason receives the recognition he deserves — feedback like yours means a lot to us and helps highlight the great work our team does every day.
Thanks again for your patience and for choosing Angling Direct. We hope you enjoy your new Trakker barrow and have many successful sessions ahead!
The worst Angling supplier ever!
The service is terrible!
I ordered a reel and it came without the spare spool. When I rang their support they said that those reels don't come with a spare spool. So I checked with my usual supplier who advised that the reel should have a spare spool. So I sent an email to their support which promptly sent a standard auto reply saying that some parts may be shipped later. I still don't have my spare spool and nobody has got back to me to advise why.
I was badly let down by Angling direct previously when I ordered a fishing rod that came with bent rings and soiled bag. I thought I would give them the benefit of doubt and try them again only to once again be bitterly disappointed.
Angling Direct must be the worst and most unreliable supplier in the market. I've have had no problems with any of the other suppliers (and I've spent a lot of money this year). I think Angling Direct are just too big and nobody knows anything or what's going on. They consistently get things wrong and supply damaged / incomplete products. I can only assume that someone removed the spare spool before the item was shipped. I've given them two chances now and will never use them again and would recommend that you don't either.
24 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for taking the time to share your experience — we’re genuinely sorry to hear about the issues you've faced.
This certainly isn’t the level of service we aim to provide, and we completely understand your disappointment, especially after giving us a second chance. We’d really appreciate the opportunity to look into this further and try to put things right for you.
Please contact our customer service team directly, and we’ll do everything we can to resolve the matter swiftly and fairly.
Thank you again for your feedback — it helps us improve.
Great customer service experience
Had a problem with an 11 month old Advanta reel. Contacted customer services via the website. Got a very quick response, sent requested pics and was offered a replacement or refund.
Perfect service.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your fantastic review!
We’re really pleased to hear that your Advanta reel issue was resolved quickly and smoothly. Whether it’s a replacement or refund, we always aim to make the process as straightforward as possible — and it’s great to know our team delivered just that.
Thanks again for your support and for choosing Angling Direct. We’re always here if you need us!
Broken Reel Replacement
A reel I purchased broke and I was advised to box this and a courier would collect. The date passed without collection and another date was booked, with the same result. I was then offered a replacement and subsequently supplied with an upgraded model.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your honest review and for sharing your experience.
We’re really sorry for the inconvenience caused by the missed collections — that’s certainly not the smooth process we aim for. That said, we’re glad we could resolve things in the end and provide you with an upgraded replacement. We appreciate your patience and understanding throughout.
Thanks again for your feedback — it helps us improve and continue delivering great service.
Great customer service
Quick reply from customer service team and my issue was resolved straight away.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your great review!
We’re really pleased to hear that our customer service team was able to resolve your issue quickly — that’s exactly the kind of service we aim to deliver. If you ever need anything else, we’re always happy to help.
Thanks again for choosing Angling Direct!
Everything went well
21 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your review — we’re so glad everything went smoothly!
If you ever need anything else, we’re always here to help. Thanks again for choosing Angling Direct!
Gary was fantastic!
Gary was fantastic in assisting me with an issue.
He replied promptly and the issue was resolved on the same day.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your lovely feedback!
We’re so pleased to hear that Gary was able to assist you promptly and get everything resolved the same day — that’s exactly the kind of service we aim to provide. We’ll make sure Gary gets the recognition he deserves!
Thanks again for your support and for choosing Angling Direct.
An issue where my AD+ was not showing…
An issue where my AD+ was not showing on my account which was rectified within 12hrs.
18 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your review!
We’re glad to hear your AD+ issue was resolved so quickly — our team always aims to get things sorted as swiftly as possible. If you ever need anything else, we’re just a message or call away.
Thanks again for your support!
Excellent customer service
Excellent customer service, Jason dealt with my query professionally and efficiently
16 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your lovely review!
We’re so pleased to hear that Jason was able to assist you professionally and efficiently — it’s always great to see our team recognised for their excellent service. We’ll be sure to pass your feedback on to him!
Thanks again for choosing Angling Direct — we really appreciate your support.
Best regards,
never left a review in my life until visiting AD Store
im 31 and never ever in my life left a review but my store visit was that bad i had no choice
staff lied to my face saying they have checked stock and when another staff member decided to check low and behold they had the stock all along (this really annoyed me to the core yet none of the staff seemed to give a care in the world
Staff more bothered talking about yesterdays footy scores then helping my father in law that was asking for prices on banksticks as none have prices, staff rudely replying/belittling him because they carnt be bothered checking the system for prices
also reserved 2 rod combos, got told they didnt do them or have them in stock even though i had a reserve email saying 10 in stock etc
they brought a different combo out and said its the exact same if better at the time i was so amgry i didnt think of inspecting the rod package i just purchased them but when i got home to check they were different sized reels, the rod tips had no protective case just an elastic band on both sets and the reels.
to say im miffed is an understatement and its a far journey for me to go back to branch to take back the combos but even if i did i feel they would palm me off
honestly the worst purchasing experience ever, they must be throwing money down the drain with the wnount of customers there fobbing off : when i was waiting to pay i over heard a guy who called in for pole rigs which were on the bottom shelf next to me, the guy said order online as we have none instock and i watched him glance at the samepole rigs i was looking at again this shows the level of customer service i was dealing with.
the stock never has price tags on and there exscuse is remoddeling, how many times can you remodel bank sticks - theyve been in the same basket for years!!
honestly will not visit that store again and from now on im going to have to travel further a field to wigan AD as there organised and actually care about helping you it will cost me more but worth it as to not deal with that again
if i could reduce it down from one star i would, there was a lot more things than the above but its to much to be typed out.
if it wasnt for the young lad that helped me with both items i would of just walked out and not spent a penny
and to top it off i read the store reviews beforw typing this and they all say the same things (poor staff,rude management) clearly im not the only one and its been going on for a while now 👍
14 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for taking the time to share your experience — we’re genuinely sorry to hear about the issues you encountered during your visit.
This certainly isn’t the level of service we aim to provide, and we completely understand your frustration. We’d really appreciate the opportunity to look into this further and pass your feedback on to the relevant teams.
Please contact our customer service team directly and we’ll do our best to assist you and make things right.
Thank you again for your feedback — it helps us improve and ensure better experiences moving forward.
Bought and item monday night paid for…
Bought and item monday night paid for quick delivery Wednesday agyernoon snd the item still hasn't been dispatched with courier even tho I paid for fast delivery option
13 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you for your feedback, and we're really sorry to hear about the delay with your order.
We understand how frustrating it is when something you've paid extra for doesn't arrive as expected. We'd really appreciate the chance to look into this further and make things right.
Please contact our customer service team directly, and share your order details so we can investigate and assist you as quickly as possible.
Thanks again for bringing this to our attention — we’re here to help.
Amazing after sales service
I purchased a new fishing rod and it arrived with a unseen fault that caused it to break the first time I tried it, I spoke to Angling Direct customer services, sent some pictures etc and without question they replaced the rod for a new one, amazing after sales service very impressed.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Angling Direct
Thank you so much for your kind words and for taking the time to share your experience.
We’re really sorry to hear your rod arrived with a fault, but we’re so pleased our customer service team could get things sorted quickly and without fuss. It’s great to know you felt supported throughout — we always aim to make after-sales care as smooth and reassuring as possible.
Thanks again for your feedback and for choosing Angling Direct. We hope your new rod brings you plenty of great catches!
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