Apolloniajewelry Avaliações 

I love my necklace - it's excellent quality and was beautifully presented on arrival... But that's not why I'm writing this review, I'm writing it because the customer service here is exceptional, not often do I encounter a business who have integrity who are focused solely on the customers experience & positive outcomes - can't wait to buy another piece ❤️

The piece is beautiful, but it broke same day, that's number 1. Tried to contact customer service, no reply with solution, that's 2. Packaging is shit so box is all smashed, that's 3. And I paid £70 with discount. is it worth? No. I would not recommend buying from this company

My necklace has been on for 3 months straight and its been given a workout! Gym workouts, showers, sandy beaches, salty sea and chlorinated pools. There is zero evidence of tarnishing or discoloration. It is so light and easy to wear, sometimes I forget that its on. I love my necklace and would definitely recommend this company and its products every single time. *Thank you, Apollonia for making such a wonderful piece of jewelry. I have no regrets with this piece.

I love it! So pretty and perfect length. Unfortunately I lost it on a family trip and I’m devastated. Will be ordering another cleopatra when she is back in stock!

The idea behind the jewellery piece is fantastic and really drew me in. However, the execution is not up to par. The image on the medallion is very sketchy and lacks detail. The quality is mid-range. I’m sure it costs a tiny fraction of the retail price to produce. So you’re mainly paying for the marketing on Meta.

I ordered the Medusa necklace and it is made from high quality materials and it’s beautiful. I did have issues with the Medusa medallion facing outward when I’m wearing it, so I contacted the company and they sent a replacement. They have very communicative customer service through email and they were very kind to replace it right away.

Do not buy from this company.

Despite claims on their website, returns will be a hassle, and they will prolong it as much as possible, hoping the friction will induce you to accept their 20% discount to keep the jewelry.

They claim “Returns. Made simple.” is a false.

Do not do business with this company.

Updated 9/27: The founder of this company reached out to me to offer a resolution for my concerns with my original order and was gracious enough to refund my purchase after reviewing my case. I am grateful for the additional escalation efforts initiated by the company's leadership and have revised my review accordingly.

======
Unhappy with the state of the item upon delivery, I reached out to customer service to request a refund, however, I was instead told nothing could be done because they deemed the item "wasn't defective" and that the necklace likely "twisted" during shipment and that my only recourse was to pay international tracked shipping back to Italy (when my order was shipped from CA on the same coast as my residence in WA). I was not happy with this assessment and responded in kind to the last email from the customer support.

Received my earrings and one was broken. Company replaced them quickly. Quality seems really good. I'm hoping they last a long while.

I bought my Hecate chain more than a month ago and there is still zero tarnish and it’s still super shiny. The chain is a bit thicker than I would’ve liked but it makes it stronger I guess.
Only reason I can’t give 5 stars is that however it’s soldered, the pendant always flips and shows the smooth side, not the goddess side, no matter which way I put it on. I think the weight of the pendants is off, but maybe this is just the one I received.
I’m any case, it came in a gorgeous box with a nice little velvet bag inside.
Worth the price.

Love my necklace!!! I don't take it off! I wear it in the shower, at work and also working out!! Super cute and very classy!!! Love the box it came it!

My Artemis necklace hasn't left my neck since the day it arrived. Weeks later, it still feels as beautiful and meaningful as the first day I put it on. At this point, she's no longer just a necklace—she's part of me. Apollonia creates pieces that feel deeply personal, and the craftsmanship is just as incredible as the meaning behind them. I couldn't recommend her more.

Ordered a necklace assuming this was a small batch manufactured in Europe.

It was delivered straight from a factory in China.

The goddess details on the necklace are substantially different as advertised lacking any kind of definition, it’s basically just a big blob.

Total scam, avoid at all cost.

The overall customer service and delivery experience is 5 stars. The website is very easy to navigate, entering delivery details painless and the speed of delivery is relatively quick considering I reside in a rural town.
The packaging was lovely, very well presented and protected from any mishandling by delivery carriers.
The product looks as advertised, easy to put on and adjust to your preferred length. However, if you do have a really thick neck, this may not be the product for you unless you have an extender as the sizing options are limited.
Besides that, I have worn this consistently for more than 2 weeks and have not removed the necklace at all since I've put it on. I've worn it through gym, swimming, sleeping, showering and heavy lifting moving houses. It still is as shiny as I first got it.
I receive nothing but compliments, it provides that pop of accessory without being too much or too delicate that you would be afraid it would break. Additionally, I made my purchase whilst they were having a sale and I felt that - for me - the sale price was reasonable for the product.
This would make a lovely gift for someone in your life that needs a no-fuss jewellery option and as someone who travels a lot, a much safer option than wearing my more expensive pieces.

I was hesitant to purchase due to the reviews here but I felt the need to share my experience for others. I went ahead and bought the necklace anyways and originally I had some issue with the shipping. The customer support team were very responsive and did everything in their power to solve the situation. Eventually they chose to send me a new package at no cost as it seems the original shipping company would not budge. I have received that new necklace and it is stunning. No plastic wrap around the necklace like I've read before, it came in a beautiful box and velvet pouch. I am so happy I decided to give it a try because it was such a great experience for me even with the bumps.

Beautiful jewelry that’s matches with a little personality quiz. My goodness has changed as I’ve changed. I love these pieces

The facade is a scam.

The customer support has no intent in actually honor their return policy and will dismiss everything you say in order to force you to take the 20% refund - so they cannot cover any further refund. The jewelry is not as advertised. The quality is mediocre and all the claims are incredibly deceitful to the client. The truth about the product is not served upfront, and according to the company`s replies, one must do all the research on the mighty fine prints of their website to figure out the hype is not real - to which the price still is hefty. I will not fall into the pressure selling tactics about their low stock claims when the product is massively crafted in China or the limited % off for a season - and onto the next. Pressure selling is illegal.

Absolute scam. So many deceitful smoke and mirrors around the quality of their products. Then they defend themselves by saying "read the listing". Horrible customer service. Only offering a 20% refund - instead of obeying to their return policy, which they shove down your throat. Absolute scam. Do no recommend. Worst quality on top of this and the time wasted trying to get this solved. You are buying costume jewelry at high price that is sure doesn't worth it at all.

Horrible experience from start to finish!!! So disappointed in the jewellery and beyond disappointed in the customer service. There is no customer service. I have just been ignored.
After I placed the order, I read these reviews (bad timing, I know) so I knew I should cancel. I followed their stated procedures to the letter and emailed them. There was absolutely no response and the necklace was posted anyway! I held on to hope that I would like mine as much as the positive reviews seemed to like theirs. Nope!!!!!
I was absolutely stunned when I opened it, and not in a good way! The packaging has had much more attention paid to it than the necklace. The necklace is clearly cheaply made and an ‘ugly’ gold. The image on it is a literal blob. No detail at all. I have taken a picture of what was on the website and what I received and the difference would be laughable if the necklace wasn’t so expensive!
I then contacted them to return the necklace. I was ready to state that I shouldn’t have to pay for the return as I had asked for it not to even be posted, but I have had no response from them at all! I have now sent several emails and there continues to be crickets.
Disappointed is actually an understatement. I feel scammed and I’m angry about it.

To call the pendant "engraved" is optimistic at best. This is a lumpy vaguely person-shaped blob and has no connection to the clear and detailed image advertised. Their customer service is deplorable, and processing a return is literal nightmare fuel. I've had to nag four times begging for a return address. All I want is to send this glob of gunk back. All they seem to want is to blow me off. Huge waste of money, massively disappointing product, and the customer service team is horrendous.