Apolloniajewelry Avaliações 

97
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The jewelry is nice looking and feels solid. I have been wearing mine for 3 weeks and no issues whatsoever. My earrings arrived damaged, I emailed the company with a picture of the item and they res... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service that I had experience with went above and beyond to help an issue I had. I took the on line quiz and was paired to Hecate so I had ordered the necklace and earring. Was not disa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found me!!! I got the Medusa necklace and earrings wow they are beautiful and I feel so powerful and confident wearing them, they arrived last week just amazing I'd like to get the Hecate next. Doin... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY. DISAPPOINTING EXPERIENCE WITH APOLLONIA! My necklace and earrings were not as advertised. The gold tone of the earrings looks cheap and tacky, and the earrings shown on the... Ver mais

A empresa respondeu


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 22% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(97)

97 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful Persephone Necklace!!…

I got the Persephone necklace and love it!! It looks great and is the length I was looking for. I had no issues with shipping. In fact, the shipping was surprisingly quick and I'm in the US. I will definitely be purchasing again!!

19 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is a deceptive company

This is a deceptive company. They offer a full refund for any reason, yet when I wanted to return the item, they told me they could only give 20% back. I gave them a screenshot of their exact return policy and they still have told me they cannot accept the item for full refund. Do not order from them.

7 de junho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I really love this necklace and the…

I really love this necklace and the concept behind it. What it stands for makes me feel so good and strong. The necklace itself is lovely and comes in a beautifully packaged box. The reason for 1 star missing is that there was weird issues with the shipping and was a bit of a hassle to actually get sorted, that being said the customer service was good and has quick responses, very willing to help and keep me updated.

7 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, very helpful and understanding. I personally love my necklace, it fits nicely with another goddess necklace I have as a stack, it felt like I was opening a present when it arrived

24 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I LOVE my necklace!!!

I LOVE my necklace!!!

I took the quiz, my result was Medusa and I instantly ordered the necklace. I love her.
My necklace arrived quickly, the packaging got me excited, then opened it and was greeted by my beautiful necklace.
The necklace quality is incredible, heavy and simply gorgeous.
The craftmanship and beauty is perfect.
The meaning behind Apollonia Jewelry resonates with me and I love it.

27 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Looks exact same, feels good, tracking was odd.

The product itself is beautifully. Genuinely exactly as pictured and imagined. It feels heavy for its size, not as heavy as I would have thought to be honest but the quality still feels decent for the price. The box it comes in is GORGEOUS. However, there was a mixup with my tracking and it took a while to get to Australia. Kept saying “attempted delivery” in China or “order out for delivery” in China despite living In Australia (and obviously ordering the product here). The team didn’t respond to my email for a while, but when I submitted help via the form on their website, they were quick to reply. Overall the product is nice, packaging beautiful, looks as pictured but the tracking was a nightmare. I also suspect this comes from China which ngl thought this came from Italy, at least it’s designed there.

27 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased a necklace and I absolutely…

I purchased a necklace and I absolutely loved it! The quality is amazing and it looks even better in person. I also contacted customer service for an exchange and they were very kind and helpful. Everything was handled quickly and professionally. Highly recommended! 🥳

16 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful necklace!

Beautiful necklace, chunky but not too heavy. Sits on the perfect spot on my collarbone. Customer service was super helpful when the delivery company could not get onto my complex property- they ensured that the gate code was provided to them so my piece could be delivered.

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was worried about the large cable…

I was worried about the large cable chain necklace being to heavy look for me. I canceled my order and got a quick response. They canceled my order quickly and without giving any issues. Was wonderful experience thank you .

12 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't waste your money

This company uses deceptive marketing as “an Italian brand.” When the snipping label was created, the item shipped from China. The company’s response was the they “never claimed to ship from Italy and the item was designed in their Italian studio.” Aside from their terrible customer service, the item itself smelled strongly of plastic likely because it arrived in shrink wrapped plastic. No way is this fine jewelry. If you want a full refund you are expected to pay the cost.

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Apolloniajewelry

Resposta da Apolloniajewelry

Hi, thank you for sharing your experience. We're sorry to hear you felt this way, and we want to address your concerns honestly.
Apollonia is an Italian brand, designed and conceived in Italy. However, we have never claimed anywhere on our website that our pieces are physically manufactured in Italy. Like countless jewelry brands worldwide, we work with international production partners. This is a common and transparent practice in the industry, not something we conceal.
Regarding the smell, pieces shipped in protective plastic wrapping can sometimes carry an odor upon arrival, but this has nothing to do with the quality of the materials. We understand it can be surprising and we're genuinely sorry the unboxing didn't feel premium.
On the return process, our policy is clearly stated on our website and we'd be happy to look into your situation personally if you reach out to us. We want every customer to feel heard.

Avaliado com 1 de um total de 5 estrelas

The Italian pieces come from China

The Italian pieces come from China! It takes a long time for them to reach destination as you can imagine. They are made of kind of metal NOT silver. If you want to return you need to send the piece to Italy and cover expenses, which is so expensive it defeats the purpose. Do NOT waste your money.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Apolloniajewelry

Resposta da Apolloniajewelry

Hi, we appreciate you leaving a review and we want to respond as clearly as possible.
Apollonia is an Italian brand in every sense of its creative identity. Our designs, our aesthetic and our direction all come from Italy. That said, we have never stated on our website that our jewelry is made in Italy, and we'd invite anyone to verify this directly. Working with international manufacturing partners is standard practice across the jewelry and fashion industry.
On the materials, our pieces are not marketed as silver. We use quality metal alloys and this is reflected in our product descriptions. We'd encourage customers to read listings carefully before purchasing.
We hear you on the return shipping costs and we understand the frustration. It's something we're actively looking to improve, and we're always open to working something out with customers who contact us directly.

Avaliado com 1 de um total de 5 estrelas

This is NOT an Italian jewelry store as…

This is NOT an Italian jewelry store as advertised. They are a seller from China. When I confronted them about this after seeing the tracking information, they sent back an AI response claiming to have an "international workshop, which is why the shipping origin may appear as China on the tracking."

I tried canceling the order and then disputed it. Days later it arrived. The necklace is solid, but it was plastic wrapped in a way I've never seen a piece of jewelry. Now the company is threatening me in my email.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Apolloniajewelry

Resposta da Apolloniajewelry

Hi, we're truly sorry to read this and we want to respond with full transparency.
Apollonia was founded and is operated from Italy. Our collections are designed here and our brand identity is entirely Italian. What we have never claimed is that our pieces are physically produced in Italy, and anyone visiting our website will find no such statement. We work with international partners for manufacturing, which is something many brands do openly.
We're sorry the explanation you received earlier didn't feel satisfactory. We should have communicated this more clearly from the start and that's on us.
Regarding the threatening emails, we take this very seriously. That is not how we operate or how we want any customer to feel. We'd like to investigate this internally and we'd appreciate it if you could contact us directly so we can look into what happened. No customer should ever feel intimidated, full stop.

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