Despite have made seven months worth of payments, nothing is showing as having been paid on my account. This is deeply disturbing, and I am now extremely anxious that I will be wrongly pursued for the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Chloe from Ardent made the whole process of dealing with my outstanding debt, a comfortable process from start to finish, where at the end, a manageable payment plan was put into place. Chloe is pr... Ver mais
A empresa respondeu
Lucy at DRS Debt collection. Her patience, care and understanding makes managing our outstanding debt so much easier. At DRS they must spend their lives coping with people and businesses that are str... Ver mais
A empresa respondeu
Extremely helpful. Lovely and polite, spoke clearly. I had been swerving as thought was Dr's, however, she bent over backwards with help and understanding. Gave me additional information and phone num... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.
Informações de contato
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Reino Unido
- 0151 545 1500
- For email address, please see website
- ardentcredit.co.uk
4,5
Excelente
342 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
An absolute joke
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being.
I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Ardent Credit Services Ltd., are not Bailiffs or Enforcement Agents. We are a Debt Collection Agency authorised and regulated by the Financial Conduct Authority and act for many blue-chip organisations including Klarna. Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. To protect your privacy, we wouldn’t discuss the details on a public forum, but please be assured that we take our commitment to customer service very seriously and we would like to treat this as a complaint and investigate the matter in full. Please email us with your details to: complaints@ardentcredit.co.uk and please be sure to include the reference number which can be found on all of our communications.
Debt settled 2 yrs ago - Ebay says its due and wants paying again!!
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day).
I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!!
Highly irregular practice & behaviour by a VAT registered LTD business.
Phillips & Cohen Associates (UK), Ltd.
Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward.
Existing & potential Clients BEWARE - Recovery may lack transparency.....
23 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. To protect your privacy, we wouldn’t discuss the details on a public forum, but please be assured that we take our commitment to customer service very seriously indeed and if we have made a mistake, we will put it right. We would like to treat this as a complaint and investigate the matter in full. Please email us at: complaints@ardentcredit.co.uk and please be sure to include the reference number on our communications as we can’t identify you from your Trustpilot profile.
Ruby was so lovely and accommodating to…
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
23 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Never thought I’d write a good review…
Never thought I’d write a good review of a debt collection agency but hear we are , got myself in trouble after the closure of my business along with other issues and buried my head in the sand for a while although they are persistent to get hold of you they don’t slap Willy jolly charges on and threaten this and that … which prompted me to answer the call one morning , talked things through set up a affordable payment plan and instantly felt better , I wasn’t bullied or threatened or even judged … a pleasant experience in what is quite a difficult time
20 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Very good customer care.
20 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 4-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
I have just spoke to Zillah
I have just spoke to Zillah, from Ardent, who provided me with exceptional with customer service. Thank you so much Zillah, I was having such a difficult time with Company concerned communication. You made a very difficult situation very easy to resolve. Thank you
Susan
17 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Zillah and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Very nice Very helpful put me at ease…
Very nice Very helpful put me at ease good lady thanks for advice
16 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Kind, caring, considerate.
Laura was kind, considerate, caring and helpful. She helped me resolve the problem with ease and approached the situation in a professional but caring manner. I am very happy with the service. Thank you.
14 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Laura and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Customer service
Nice friendly,
Explained the situation of what the momey was for clearly, got it paid and sorted
13 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Helen
Helen.
This lady was very helpful and polite and professional in how she dealt with all of my issues in sorting out my account
10/10
Thank you
12 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Helen and appreciate your feedback which we will share with her. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
They are scammers don’t pay your debt
3 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Ardent Credit Services Ltd., are not "scammers" and to post such an inaccurate statement about us does not help those customers reading your review, who are genuinely seeking to resolve their debt issues.
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations.
For independent validation regarding Ardent Credit Services Ltd., you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
Really mind blowing guidance & service
Really mind blowing guidance & service, very helpful information they guide correctly and I'm very happy for there service, I personally appreciate the service,
11 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
The guy that called me was really…
The guy that called me was really lovely and helpful… as debt collection goes!! It was a nice experience
10 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Constant harassment for an outstanding…
Constant harassment for an outstanding balance to Admiral, when in fact my insurance was coming to end for renewal, but i chose to go with a cheaper premium. Every time i spoke witb Admiral representatives, they had an understanding of my situaton. Like i say i was changing provider anyway. I dont owe nothing, so stop trying to text or phone me, ya blocked anyway and if it carries on il be doing a formal complaint. 😃
Much obliged 😁
9 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. We’ve been asked to contact you by our Client and our aim is to work with you to achieve the right outcome. We're here to help and about 90% of customers that talk to us score us either helpful or very helpful in our direct customer satisfaction surveys. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
Very understanding and helped me set up…
Very understanding and helped me set up my payment plan thankyou
6 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Con-Artists and Scammers do not trust!
3 de junho de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Ardent Credit Services Ltd., are not "con-artists and scammers" and to post such an inaccurate statement about us does not help those customers reading your review, who are genuinely seeking to resolve their debt issues.
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations.
For independent validation regarding Ardent Credit Services Ltd., you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
Advisors are always very helpful on the…
Advisors are always very helpful on the phone.
28 de maio de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Very helpful and friendly catered to my…
Very helpful and friendly catered to my needs and set up a plan that works for me not like other collectors very happy
21 de maio de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
A truly deplorable Company.
The most deplorable Company that I have ever encountered. Harrassing a vulnerable old lady for a relatively trivial amount of debt, for an ISP contract that was terminated due to failure to supply the service. The debt was strongly and justifiably disputed, yet both Ardent and the ISP (TalkTalk) failed to address a single point raised to defend the claim. Advised by phone in January 2025 that the claim was closed, it was resurrected in May 2025. Utterly shameful.
21 de maio de 2025
Avaliação não solicitada
Resposta da Ardent Credit Services Ltd t/a Debt & Revenue Services
Please accept our apologies for any inconvenience caused by our attempts to get in touch with the person who you are representing. We can’t discuss the details on a public forum such as Trustpilot but would like to treat this as a complaint, investigate further, and work with you to achieve the right outcome. Please email us at: complaints@ardentcredit.co.uk and please be sure to include written authority from the customer for you to act on her behalf. Thank you.
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