Olive Dudley top runs small, wouldn’t recommend for anyone with sensory issues as it’s very scratchy, took double the estimated time. If the top was 20 dollars cheaper it would have gotten a higher st... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Ver mais
A empresa respondeu
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
A empresa respondeu
2,9
Bom
268 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks. It says Motel Australia but shipped form the Uk.
5 de junho de 2026
Resposta da Motelrocks
Hi Carly, I am very sorry to hear that your delivery has been delayed - I can see that you have reached out to the customer service team who have provided further information, please make sure to reach out to reach out again if your order has not arrived. I apologise for the inconvenience caused.
Motel x
way longer delivery time then specified
1 de junho de 2026
Resposta da Motelrocks
Hi Grace, I am sorry to hear that you were not happy with the delivery service provided - it looks like your delivery was made 1 day later than expected so I apologise for any inconvenience caused and this will be raised with our courier.
Motel x
You kept emailing me to write you a…
You kept emailing me to write you a review which is annoying. Don’t send that many emails.
4 de junho de 2026
Resposta da Motelrocks
Hi Charlotte, I appreciate your feedback regarding our emails - this will be reviewed to help improve your experience. I apologise for the inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Anna, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Arrival date same day as returns closed
Well my package arrived on the day the time limit ran out for returns. The jeans were a gift so if they didn’t fit (thank god they did). My friend wouldn’t have gotten a present and I would have spent a bunch of money that went no where
29 de maio de 2026
Resposta da Motelrocks
Hi Ashley, at the time of your order - the returns policy started from the date of delivery, so please don't worry as you would have had a chance to return your item if it was unsuitable. If you ever need any help with returns or need to extend a return due to an unforeseen circumstance, please make sure to reach out to the customer service team to see if they can help out!
Motel x
I live in Australia and ordered a pair…
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve since had an email stating that you now ship within Australia, contacted the Australian website to ask if I could return to them and they said that I could only return to the UK. I was hopeful for a better outcome but unfortunately didn’t get one.
4 de junho de 2026
Resposta da Motelrocks
Hi Kasey, I am very sorry to hear that you were not happy with your jeans or the returns service available - we have recently launched new shipping and return options for our Australian customers, but unfortunately anything ordered prior to our update will need to be shipped back to the UK where it originated from. I apologise for the inconvenience caused.
Motel x
Great 1st time purchase
Great 1st time purchase, very happy with the jeans for my granddaughter’s birthday present.
Fit is great & quality is fabulous.
Terrific communication from ordering to delivery.
3 de junho de 2026
Resposta da Motelrocks
Hi Leonie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
No australian return address beware postage costs My kids order these jeans all the time…
My kids order these jeans all the time and now the return post is in the UK and cost 50 dollars to send!! With changing styles, their measurements change. Without a local Australian return address motel rocks is no longer an online store I would recommend for Australians.
4 de junho de 2026
Resposta da Motelrocks
Hi Rachael, I am sorry for the inconvenience caused - we recently had to provide our UK address for manual returns however, we have now launched our brand new Australian website where you are able to get your order shipped and returned directly to Australia instead, I hope that you will consider shopping with us again and if you have any questions please reach out to our customer service team who will be happy to help out!
Motel x
I love the pants I got so much
I love the pants I got so much, they are very cute, good material, good fit, beautiful colour
4 de junho de 2026
Resposta da Motelrocks
Hi Mackenzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Website Sizing and colour were both not…
Website Sizing and colour were both not representative of the actual clothing item
3 de junho de 2026
Resposta da Motelrocks
Hi Toni, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1 de junho de 2026
Resposta da Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Zara, thank you for leaving a review. I am so pleased to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26 de maio de 2026
Resposta da Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2 de junho de 2026
Resposta da Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1 de junho de 2026
Resposta da Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Resposta da Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29 de maio de 2026
Resposta da Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22 de maio de 2026
Resposta da Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28 de maio de 2026
Resposta da Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.