AUTOHOME Assistance Avaliações 

97
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Abdul went above and beyond From the minute I broke down Abdul had me in my own home within 15 minutes and checked in every 20 minutes and had my scooter returned to my address within the hour . W... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot fault the excellent service I received when my fire engine broke down. From the first call I was given a timescale which was met. The advisor was really helpful and professional and kept me u... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beth was in control from the moment she answered my call. Polite, professional and calm, she asked exactly the right questions and dispatched a recovery vehicle within minutes. She called me with upda... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything whole process from calling for assistance to getting my car sorted and running again. Milly at call desk and the mechanic were fantastic. When i needed the help most Autohome did not... Ver mais

Detalhes da empresa

  1. Corretora de seguros

Escrito pela empresa

Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(97)

87 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Breakdown service

Milly was very helpful and made me feel relaxed on the phone and the breakdown guy brought my scooter back in good time.

10/10 and would happily recommend.

7 de março de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Many thanks for your feedback. I'm glad the assistance went smoothly and we were able to make it less stressful.

Avaliado com 5 de um total de 5 estrelas

Long wait but excellent service.

Although the four hour waiting time was excessive, the service offered by Beth was second to none, she kept me fully updated on the actions of the recovery company and followed through for feedback in a timely manner. This made an otherwise long day bearable.

5 de março de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for your feedback. We’re sorry about the long wait, but it’s great to hear Beth kept you fully updated throughout. We’re glad her support helped make the day a bit easier.

Avaliado com 5 de um total de 5 estrelas

Drama ? What drama ? Excellent service from Autohome

Off to a Quiz Night at a village pub with two mates. Negotiating dark narrow street..'POP!'..burst tyre. 7pm. Drama! Called Autohome. Call answered with 2 mins by the lovely Megan. Agreed to leave car overnight. Megan called back to confirm recovery vehicle booked for 9am this morning. The guys were by my car when I arrived at 9am. Arrived at Tanvic Tyres in L'boro by 9.30 ( new tyre prebooked). Collecting car at 3pm today. 10/10 to Autohome, recovery guys and Tanvic.
I will be recommending Autohome to any friends looking to renew their breakdown recovery policy. THANK YOU Megan. THANK you Autohome. They do what it says on the tin. No dramas.!

5 de março de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for the fantastic review! We’re so pleased Megan and the recovery team were able to turn a stressful moment into a smooth, drama‑free experience. Your recommendation means a lot to us, and we’re glad everything was sorted quickly for you. We’re always here when you need us.

Avaliado com 5 de um total de 5 estrelas

Always highly recommend

Always have amazing experience with Autohome. No matter where I’ve been the admin always check in to confirm arrival and departure !
All the breakdown staff have been friendly and helpful !

4 de março de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for your feedback. Glad you were satisfied with the expierence and all went smoothly.

Avaliado com 5 de um total de 5 estrelas

Very good friendly service.

Prompt response, good communication from control, friendly repair driver, overall good experience at a trying time.

3 de março de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. Glad you were satisfied with the experience.

Avaliado com 5 de um total de 5 estrelas

They are an well informed,truly…

They are an well informed,truly professional team of people, who work exceptionally well together as a team; whilst managing to reassure, comfort and calm a vulnerable, possibly elderly and definately anxious parent…
They get it absolutely right 100% of the time. Constant communication from start of call, right up to and beyond time of delivery back to my door….. I have nothing but grateful thanks and respect
Thank you Motobility

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your thoughtful feedback! We appreciate your kind words and are glad to know that you found the assistance helpful. Your satisfaction is important, and We're always here to support you further if needed.

Avaliado com 5 de um total de 5 estrelas

I suffer with very bad anxiety so I…

I suffer with very bad anxiety so I really am grateful for the help you guys gave

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. We're glad we could help, and hopefully your vehicle never fails you again.

Avaliado com 5 de um total de 5 estrelas

Very pleased with the service

I thought Gabrielle was efficient, polite and very helpful today, a lovely lady .

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for the kind words, we're glad to see you were satisfied with your experience.

Avaliado com 5 de um total de 5 estrelas

Amazing service and wonderful people at…

Amazing service and wonderful people at Autohome Assistance, can't thank them enough!
Got a screw stuck in my tire on my mobility scooter which left me with a flat tyre. I rang the recovery service as was stuck at the side of the road in miserable weather and just wow, they were brilliant. They got me recovered with a ride home and did it all within an hour of first calling them. They kept in touch making sure I was okay and informed as to what was happening and even followed up after I had been recovered to make sure I was okay and safely back home.
True earth angels that had my back and gave me the confidence to know in the future if anything happens they got me covered. Thank you, thank you, thank you to you all for such amazing help.

12 de fevereiro de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for your lovely review. We’re glad we could get to you quickly and make sure you got home safely. Your kind words mean a lot to the whole team, and we’re always here if you ever need us again.

Avaliado com 5 de um total de 5 estrelas

First class service…

Gabriel was absolutely fantastic kept me informed all the way. Less than hour for homestead assistance very impressive. Considering I had to wait 11 hours for the AA at roadside 🤨🤨

This is the 2nd time i have joined Signal due to me getting a company car for 11 years or I would never have left.

I would advise anyone to give them a try 10/10

The driver also was excellent got me hoing within 10 minutes and gave me some great advice 👍

12 de fevereiro de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for your kind words. We're glad to see the breakdown situation was handled promptly and smoothly.

Avaliado com 5 de um total de 5 estrelas

Prompt arrival of a mechanic who took a…

Prompt arrival of a mechanic who took a lot of time trying to solve the problem. The car had been unopenable but he got it open but found the lock barrel was kaput. Nothing more could be done at the time.8

2 de fevereiro de 2026
Avaliação não solicitada
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Resposta da AUTOHOME Assistance

Thank you for your feedback; it means a lot. Hope all goes well with further repairs.

Avaliado com 5 de um total de 5 estrelas

The call was answered quickly

The call was answered quickly. Lauren the young lady who helped me was very professional and helpful, keeping me informed every step of the way. I have been with Autohome for many years with no problems at all

29 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback and for your continued loyalty. It is greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

My car broke down with a jammed…

My car broke down with a jammed handbrake making it even more harder to recover. Autohome and their contractor made the difficulties seem a piece of cake. The communication has been second to none, genuine courtesy and all of the staff who helped were all as polite. Thanks to all of the team for such a great recovery and the high level customer service you gave me.

27 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you so much for your feedback! We’re really glad to hear that the stressful situation got resolved smoothly. Your thoughts mean a lot to us!

Avaliado com 5 de um total de 5 estrelas

A nice warm cab

A nice warm cab, goodusic & man able to help!! Thank you!

23 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for the feedback, great to hear it went smoothly.

Avaliado com 5 de um total de 5 estrelas

Scania recovery

I have been with Auto home recovery for many years, on the 3 occasions I have had to call on their services I can honestly say they dealt with the issues extremely well,my recent request was dealt with professionally and thoughtfully listening to our needs carefully, they kept me up to date and organised the necessary recovery with a reputable company whose operative was extremely helpful and careful looking after our show truck very well, full Marks.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback! I'm glad to hear that you were satisfied with the service.

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