AUTOHOME Assistance Avaliações 

97
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Abdul went above and beyond From the minute I broke down Abdul had me in my own home within 15 minutes and checked in every 20 minutes and had my scooter returned to my address within the hour . W... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot fault the excellent service I received when my fire engine broke down. From the first call I was given a timescale which was met. The advisor was really helpful and professional and kept me u... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beth was in control from the moment she answered my call. Polite, professional and calm, she asked exactly the right questions and dispatched a recovery vehicle within minutes. She called me with upda... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything whole process from calling for assistance to getting my car sorted and running again. Milly at call desk and the mechanic were fantastic. When i needed the help most Autohome did not... Ver mais

Detalhes da empresa

  1. Corretora de seguros

Escrito pela empresa

Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

97 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(97)

87 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Came out very quick

Came out very quick, Dan was very friendly and polite, managed to get my car started and advised me what I needed to do next.

6 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback, glad to hear the assistance went smoothly.

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication, several call backs to ensure I was ok. Answered queries that were had. Helpful and kept updated throughout.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. Glad to hear all went smoothly.

Avaliado com 5 de um total de 5 estrelas

Lauren was so helpful

Lauren was so helpful. She explained every step of the way on what was going on with the recovery.
She put me at ease in a stressful time and recovery was out of this world.
All sorted in less than one hour.

31 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. We're glad everything went quickly and smoothly.

Avaliado com 5 de um total de 5 estrelas

First rate service

First rate service. Gabrielle was very polite and helpful, and rang me a couple of times to keep me informed and then followed up to make sure everything went ok. And Adam from Able Assist was brilliant and got my problem sorted very quickly.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for the feedback. Glad to hear everything went smoothly.

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service only…

Absolutely brilliant service only waited 20 mins to get recovered and the guy was a really nice friendly bloke got me back home safe and sound can't thank you enough for a great service.

21 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. Glad to hear it went quickly and smoothly.

Avaliado com 5 de um total de 5 estrelas

Exemplary assistant …

Great assistance by the first initial phone call to the recovery and getting home safely. The driver was exemplary. Well done Autohome.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind feedback. Glad everything went smoothly.

Avaliado com 5 de um total de 5 estrelas

Gabriele was just amazing

Gabriele was just amazing, call3ed back to make sure all was ok, she made sure all the opion where told to me in a calm manner, Gabriele you are amazing and thank you

2 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. This has been passed on to Gabrielle, and I believe she has already seen it. I'm glad you had a pleasant experience during a difficult time.

Avaliado com 5 de um total de 5 estrelas

Prompt/efficient.

Prompt, polite and courteous response to my call. Excellent service by the recovery company.
Flat battery all sorted within one hour of my call to Autohome.

2 de dezembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Glad you had a good experience, thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service today from Sabah and from Jon Beech recovery. Came out from work to a car that wouldn't start. Made a phone call to motoring assistance, explained to Sabah how the car park would be locked at a certain time, she gave an estimate of how long recovery would be and gave us an option for her to contact the recovery agent directly to
explain the situation with the promise of a phone call back within 10 minutes. Call back came minutes later with updated time. Assistance came within the time given, professional service from Jon Beech, problem diagnosed and car started for a safe journey home. Follow up phone call from Sabah checking in after the hour to make sure everything was ok. Could not fault from start to finish .

27 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for sharing your experience. Your feedback is greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

Fantastic service today,instantly…

Fantastic service today,instantly answering of phone,clutch went in car,within 1hr from start to finish we were home within 2hrs.Cant thank-you enough,great company,highly recommend.

24 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind words. We’re delighted we could get you back on the road so quickly. We appreciate your recommendation

Avaliado com 5 de um total de 5 estrelas

Everything was spot on

Everything was spot on. The call was answered promptly and I had a call back within 5 minutes informing me that someone would be with me within the hour which they were. The problem was resolved and then I received a further call to check if everything was ok. Fabulous service.

15 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind words. We’re delighted to hear everything went smoothly and that you felt well looked after. Your feedback means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Excellent as always

I have been with autohome for 30 years we have car recovery and my brother has power wheelchair recovery each time we have had to instigate either breakdown or recovery the service has been excellent both from the control room to the recovery personnel response times always excellent with staff keeping in touch to ensure all is ok.I would thoroughly recommend autohome

14 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your loyalty and feedback. We’re proud to have supported you and your family and are glad to hear our team consistently meets your expectations. Your recommendation means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Communication from start to finish was…

Communication from start to finish was spot on. Driver was very efficient and dropped the van exactly where I wanted it. No complaints whatsoever.

13 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your feedback. We’re glad everything went smoothly and our driver met your expectations. We're happy you were satisfied with the service.

Avaliado com 5 de um total de 5 estrelas

Whole experience was 1st class

Whole experience was 1st class - very helpful and friendly lady who took my query and kept me posted re an estimate time for collection and then followed up afterwards to check all was ok. This was much appreciated. Gabriele was very helpful and friendly and i appreciated him driving car on and off truck. Seemed nothing was to much trouble. All round an excellent service. Thank you

12 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you so much for your kind words! We’re delighted to hear you had a first-class experience and that our team could make everything smooth and stress-free. Your feedback means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Car breakdown …

Very quick and efficient service from ringing up, then 60 mins later all sorted from a lovely macinic

10 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for sharing your experience. We’re glad our team resolved everything quickly and efficiently.

Avaliado com 5 de um total de 5 estrelas

First class care and support. …

My call was answered immediately and spoke to Dan. He was friendly, reassuring, and helpful throughout. Dan rang me back within a few minutes to let me know that someone would be out within the hour. He kept me informed and when rescue was a little delayed in traffic- I got a call from Dan to let me know.
The roadside assistance gentleman was very efficient and helpful too.
I really appreciated the final call to check every thing had been resolved and that I was ok.
Thank you for such efficient and helpful service.

10 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind words. We’re delighted Dan and our team provided the support you needed. Your feedback is greatly appreciated

Avaliado com 5 de um total de 5 estrelas

Horse lorry Home Assistance

Very friendly, efficient, sympathetic to the situation.. organised help very promptly and kept in touch.. Breakdown service 10/10 again very friendly, listened well and explained everything.. was patience with me.. thank you

8 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your thoughtful feedback. We’re pleased our team provided friendly and efficient support.

Avaliado com 5 de um total de 5 estrelas

Great local breakdown service

Great local breakdown service, when family were not on hand to help my elderly relative, Autohome attended the breakdown and in less than an hour had them at a local garage to address the issue. Big thank you to Dan and his colleagues at Autohome who regularly called in providing updates and reassurance in what was a stressful situation.

6 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind words. We’re glad Dan and the team could support you during this tough time. Your feedback means a lot, and we'll share it with everyone involved.

Avaliado com 5 de um total de 5 estrelas

Dan was extremely efficient

Dan was extremely efficient, helpful and obliging along with updating me.
Adrian also extremely helpful, the service between them both was above and beyond, 100% recommend, thank you both so much, greatly appreciated.

3 de novembro de 2025
Avaliação não solicitada
logotipo da AUTOHOME Assistance

Resposta da AUTOHOME Assistance

Thank you for your kind words! We're really pleased Dan and Adrian provided such great service. We'll be sure to pass on your appreciation to them both.

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