Avenlur Avaliações 

Problems from day 1. Packaging was awful and pieces were all over. Most weren’t even labeled so putting it together was even more difficult than it normally would be. Some of the wood pieces were splitting. The hardware wasn’t even correct as the Allen wrenches didn’t fit the bolts (yet they claim this never happened before, sent me replacements, and it was the same exact problem). Lastly, the item is now assembled and almost all the wood is cracking. AVOID.

Still waiting a few days short of a month for the replacement box after receiving almost a completely damaged play set. Not receiving hardly any kind of answers from avenlur for any kind of time frame of when the replacement parts will even be shipped. I was originally told the replacement parts would be sent right away by wood wood toys but avenlur seems to have different plans for a shipping time frame. Im still fighting for answers a month later from both wood wood toys and avenlur. Absolutely terrible shipping and terrible customer service. They shipped the box with nothing separated inside, and hardly any padding. Had a small half inch styrofoam border around the box and everything inside was left to smack into each other. The box itself had several huge holes all the way to the inside and was severely damaged upon receiving. I did take pictures and sent them to wood wood toys thinking they would be able to better resolve the issue with avenlur from my doorbell footage upon receiving. The slide was broken and almost every other piece had at least one big crack or literally deep gashes out of the wood making it a safety issue. Wood wood toys originally said they have never had shipping problems before yet as I look at reviews Im seeing I wasnt the only one. It was a nightmare going back and forth with wood wood toys as the middle man when avenlur wouldnt even call or email back even though it shouldnt have been up to me to handle the avenlur situation from the beginning since the play set was ordered through wood wood toys. Ordered the play set first week of November (2nd) and still no word on anything. Last week I finally received a call from avenlur offering me $80 for a $1100.40 play set that was almost completely damaged obviously I declined and said I’ll either have the parts replaced or have a full refund. After all the slide alone is more than $80 so what a slap in the face. I was told they would finally almost a month later of no word of anything finally be shipping the replacement parts only to wait another three weeks with no replies to emails. Update: second week of december she said she would ship it and again did not ship it. I don't know if they're trying to have it forgotten about or if they just don't care this is a Christmas present but they definitely don't seem to care at all. Save yourself the headache and build the play-set of your dreams yourself, the way you want or order elsewhere. Avenlur doesnt reply to emails or calls so its jumping through hoops trying to get an answer.

Update: The 10th of december I said get the replacement parts shipped or I’ll be sending this damaged box back. The owner of avenlur finally got involved instead of customer service and got the replacement box shipped middle of the second week of DECEMBER leaving everything so last minute to the point there was no room for error at that point. They promised it would be shipped to me directly and there would be no problems only for there to be problems with shipping yet again. It is now days until christmas with no play set. I have asked for my shipping label from wood wood toys and they refuse to send the shipping label to return the damaged box for a full refund. Avoid these companies, they are so unprofessional its insane. Wood wood toys website says they will send the shipping label for returns on any damaged items within 45 days of receiving yet I havent received anything. Now I have no christmas present for my daughter when I bought this play set the 2nd of November, now Im left to buy something else last minute because avenlur and wood wood toys dropped the ball and refuse to make things right by sending the shipping label for a return of their completely damaged play set they sent originally.