Bailey Amsterdam Avaliações 

310
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an issue with a ring I purchased, as one of the stones fell out shortly after receiving it. I contacted their support team and was amazed by how quickly and efficiently they handled the situati... Ver mais

Avaliado com 5 de um total de 5 estrelas

Can not praise this company enough, so refreshing to be listened to answered immediately. Fabulous jewellery at fabulous prices always happy and buy regularly, but if something happens or a stone fall... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very disappointing experience. The jewellery sold by Bailey Amsterdam appears to be the same mass-produced jewellery available on Chinese marketplaces for just a few euros but sold here at a signif... Ver mais

Avaliado com 5 de um total de 5 estrelas

BAILY AMSTERDAM Really nice, helpful, loving, and patient in caring for their customers. Each piece of jewelry is more beautiful than the next, it's hard to choose, you'll want them all! Beautiful, e... Ver mais

Detalhes da empresa

  1. Loja de Acessórios de Moda

Escrito pela empresa

Premium 18K Jewellery


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

310 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(310)

161 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly Recommended

Beautiful jewelry and excellent quality! Everything arrived in perfect condition, and the pieces are even more beautiful in person. I also loved the individual travel pouches—they are perfect for keeping the jewelry safe while traveling. My only suggestion would be to let customers know that international delivery may take longer than expected. But it is definitely worth the wait! ❤️

23 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mangelnde Qualität

Der Schmuck sieht auf den ersten Blick schön aus, ist qualitativ aber leider minderwertig. Von fünf bestellten Ringen haben zwei innerhalb der ersten Woche ihre Steine verloren. Der gelieferte Ersatz war nicht besser: Hier fiel der Stein schon beim Auspacken ab und musste von uns selbst angeklebt werden. Es wird mit hoher Qualität geworben, aber die Ware wird billig aus China verschickt und hat nichts mit Amsterdam zu tun. Für diese Preise eine absolute Frechheit. Werde hier nie wieder bestellen.

22 de julho de 2026
Avaliação não solicitada
logotipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Nicola,

Thank you for your feedback. We’re sorry to hear about your experience with these rings.

We have since identified a production issue affecting a specific batch of this particular design. That batch has now been completely removed from our stock to prevent this from happening again.

At the same time, we do find it disappointing to see the entire order rated with one star, especially as the other items you received did not have any quality issues. After you contacted us, we also provided free replacements twice in an effort to resolve the issue under our Lifetime Warranty.

Unfortunately, one of the replacements appears to have come from the affected batch as well, which should not have happened. We have now taken the necessary steps with our production team to prevent this issue going forward.

- Bailey Amsterdam

Avaliado com 1 de um total de 5 estrelas

Wore my ring once the the diamond fell…

Wore my ring once the the diamond fell out.

19 de julho de 2026
Avaliação não solicitada
logotipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi!

We're very sorry to hear this happened. This is certainly not the experience we want our customers to have.

Although issues like this don't happen to often, every piece is covered by our Lifetime Warranty. We'd be happy to send you a free replacement ring right away.

If you could please contact us at with your order number, we'll arrange your replacement as quickly as possible.

We hope to make this right for you.

- Bailey Amsterdam

Avaliado com 5 de um total de 5 estrelas

The Best Customer Support I’ve Experienced

I can’t recommend Bailey Amsterdam enough. Their customer service is truly outstanding and one of the best I’ve ever experienced. They were kind, responsive, understanding, and genuinely cared about helping me throughout the entire process. Even when my package was unfortunately lost by the courier, they kept me updated, answered all of my questions, and made sure the issue was resolved quickly and professionally.

It’s rare to find a company that treats its customers with so much care and respect. They completely turned a stressful situation into a positive experience. Thank you for your exceptional support – you’ve definitely gained a loyal customer!

19 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ring scratched straight away and shows…

Ring scratched straight away and shows black on the ring. Not high quality and does not last

13 de julho de 2026
Avaliação não solicitada
logotipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Bre,

We're sorry to hear about your experience.

That's not the experience we want for our customers. While scratches can occur through normal wear, your ring should certainly not show black underneath as they are not made of any black materials. We'd like to inspect this to gather information about the issue.

Our jewellery is covered by a lifetime warranty, and we'd be happy to send you a free replacement. Please reach out to our support team with your order number and a photo of the ring, and we'll take care of it as quickly as possible.

Thank you for your feedback, and we hope to make this right.

- Bailey Amsterdam

Avaliado com 5 de um total de 5 estrelas

Gorgeous jewellery

Gorgeous jewellery I have ordered a few different things and love them all , had an issue with a ring but it was sorted fast and a replacement sent , I chose adjustable rings to get a perfect fit , great company

9 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great purchase!

I loved the necklace and the ring I bought. Exactly as they're shown on their wesite, good material, and they don't change color after being wet.
Fast delivery too.
I just ordered a couple of more items again :)

8 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Super enttäuschend, nie wieder!!

Ich bin leider extrem enttäuscht und kann aufgrund meiner Erfahrungen keine positive Bewertung abgeben.

Ich habe Schmuck bestellt, der auf den Produktbildern hochwertig und schön verarbeitet aussah. Als die Bestellung ankam, war ich jedoch schockiert. Die Qualität hatte überhaupt nichts mit den Bildern zu tun. Der Schmuck wirkte sehr billig verarbeitet und entsprach meiner Meinung nach in keiner Weise den Erwartungen, die durch den Onlineshop vermittelt wurden. Ich habe mich als Verbraucherin leider stark getäuscht gefühlt.

Aus diesem Grund habe ich die komplette Bestellung (Bestellnummer #39921) direkt nach Erhalt zurückgeschickt. Für den Rückversand musste ich zusätzlich 11 € bezahlen. Den Rücksendebeleg habe ich selbstverständlich eingereicht und mehrfach nachgewiesen, dass die Ware zurückgesendet wurde.

Trotzdem warte ich seit April 2026 auf die Erstattung meines Geldes. Bis heute habe ich keine vernünftige Rückmeldung erhalten. Statt einer Lösung werde ich immer wieder vertröstet oder bekomme gar keine hilfreiche Antwort.

Aktuell fehlen mir rund 100 €, die ich als Studentin nicht einfach entbehren kann. Es ist unglaublich frustrierend, so lange auf eine berechtigte Rückerstattung warten zu müssen, obwohl ich alle erforderlichen Nachweise erbracht habe.

Ich wünsche mir nichts weiter als die Erstattung des mir zustehenden Betrags. Der Kundenservice und der Umgang mit meinem Anliegen sind für mich äußerst enttäuschend. Ich hoffe sehr, dass mein Fall endlich bearbeitet wird und ich mein Geld zurückerhalte.

3 de março de 2026
Avaliação não solicitada
logotipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Thank you for sharing your experience.

We're sorry to hear that you were disappointed with your order. However, we would like to clarify that your review no longer reflects the current status of your case.

After receiving your message via Instagram, we immediately reviewed your case and processed your full refund, eventhough we didn't receive your return. We always aim to resolve customer concerns fairly, and we're pleased that this matter has now been resolved.

We understand that the waiting time was frustrating, and we sincerely apologize for any inconvenience this may have caused. That said, as your refund has now been completed, we kindly ask that you consider updating your review so that it accurately reflects the final outcome of your experience.

If you have any further questions, our support team remains happy to assist.

- Bailey Amsterdam

Avaliado com 2 de um total de 5 estrelas

The packedge never showed up…

The packedge never showed up unfortunately

1 de julho de 2026
Avaliação não solicitada
logotipo da Bailey Amsterdam

Resposta da Bailey Amsterdam

Hi Inez,

This is the last update in your tracking code:

Jun 24, 2026 11:27 am
Package delivered. Carrier note: Package delivered

Please note, that we are not in control of your local delivery company and how they handle packages. If you haven't received it, please contact our customer service and we will help you out on this case.

- Bailey Amsterdam

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