Beminda eye steamer mask has made a huge difference to my dry eyes. Initially I had problems with steam output being erratic, and one side occasionally failing. However, after-sales has been amazing a... Ver mais
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This has been the best experience for my eyes with actual results that are working.. no more burn, no more feeling strained and tired. They feel healthy and relaxed... from using prescription eye drop... Ver mais
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When I first got my Beminda in May, steam came out nicely from both sides. I have used the pink eye hydration liquid that was included (although neither bottle has any label on it). In late June, th... Ver mais
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Everything about this company is dodgy/dishonest. The product is of poor quality. As per other reviews, it does not heat sufficiently, it is uncomfortable, and it leaks. It is a nondescript, brand-... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Beminda, we believe caring for your eyes shouldn't be complicated. We design simple, drug-free tools that bring a little comfort to tired, dry, or screen-strained eyes at the end of a long day. Our flagship Steam Therapy Pro is a cordless, rechargeable warm-steam eye mask designed to deliver gentle, soothing heat in about ten minutes a day — no drops, no prescriptions, no fuss. Many customers pair it with our Precision Lid Massage Wand and Eye Hydration Complex for a complete at-home comfort routine that fits even the busiest schedule. Everything we make is built around the same idea: small, calming rituals that are easy to stick with. We ship regularly, restock often, and stand behind every order with a 60-day money-back guarantee, because we want you to try Beminda with complete confidence. We're grateful to everyone who has welcomed Beminda into their daily routine, and we read every review. Your feedback helps us improve our products, our service, and your experience. Have a question or a concern? Our support team is always happy to help. Thank you for trusting us to be part of your day.
Informações de contato
Estados Unidos
- hello@beminda.com
- beminda.com
3,3
Bom
108 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
My eyes are smooth again
My eyes are smooth again. Healthy eyes don't notice the blinking. The grit and spiky feeling every time I blink is GONE. They are not 100% yet, but when I've spent a day in the wind and use eyedrops they feel soothing and smooth, not desperate for moisture, Just a simple wash the pollen out feeling. Day 21 and I've bought another for my daughter.
30 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Catharine, this absolutely made our day — thank you! "Smooth again" is exactly what we hope for, and we're so happy the grit and spiky feeling is gone. It sounds like you've been wonderfully consistent, and reaching day 21 with results like these is fantastic. We're honored you trusted us enough to get one for your daughter too — that means the world. Wishing you both continued comfort, and thank you for sharing your experience!
Best regards,
The Beminda Team
I first started to really notice my… Improvement
I first started to really notice my eyes going (cloudy) and more of a dry sensation in November, went to the Optometrist in December and was total just more drops and that I hav more floaters in my eyes. Well mor drops really didn’t help much and the warm compresses only helped for 1-2 hours. I kept seeing advertisements for Beminda(about 2months) and finally decided to try. I have been using it daily at night for 21days, so far and the cloudiness has improved and burning has improved. I would say my vision is about 40 percent better and the burning sensation is also better. Will definitely continue to use it every night
30 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Thank you so much for sharing your story in such detail, Melanie! It sounds like you'd been through a frustrating stretch — the cloudiness, dryness, and burning, with drops and compresses only going so far. We're genuinely so glad you decided to give Beminda a try, and even happier to hear that after 21 days of nightly use you've noticed the cloudiness and burning improving. Thank you for trusting us and for being so consistent — that nightly routine makes all the difference. We're always here if you ever need anything, and we wish you continued comfort and improvement!
Warmest regards,
The Beminda Team
Quick response to my email
They responded back to my email quickly, which I appreciated. Gave me confidence in the company. Answered my question in detail. My first device I received was malfunctioning and only used a few times so they are sending out a new one and should arrive soon and are including some of the solution for my inconvenience which I appreciate. Again great customer service. I really have not had a chance to fully use the device yet but am excited once the replacement arrives.
26 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Thank you, Susan! We know how much a quick, thorough response matters, so we're glad we could answer your question in detail and give you confidence in Beminda. We're always here if anything else comes up — thank you for taking the time to share this!
Warmly,
The Beminda Team
Beminda has superior customer service
Beminda has superior customer service. The customer service reps are knowledgeable, understanding and provided fast responses with good solutions to the problem. I highly recommend Beminda. The mister has been working on my Meibomian gland dysfunction and I am relieved.
27 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Thank you so much, April! Our customer service team will be thrilled to hear this — knowledgeable, understanding, and fast is exactly what we strive for. We're especially glad to hear you've found relief while using the mister for your Meibomian gland dysfunction. Thank you for recommending Beminda and for taking the time to share your experience. Wishing you continued comfort — we're always here if you need us!
Take care,
The Beminda Team
Received a quick response with a link.
I appreciate receiving a quick response to my email. The information was to the point and received the link to review the study they mentioned. It helped with making a decision regarding their product.
26 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Maty, thank you for sharing this!
We're glad we could give you the information you needed to make a confident decision. That's exactly what we aim for — clear, helpful answers without the runaround.
We hope you're enjoying the product and we're always here if you have any more questions!
Warmly,
The Beminda Team
I wouldn't recommend it, but they did refund the money
I didn't get on with this at all. It is an unbranded item, the mask is heavy, the steam doesn't feel equal on both eyes, or hot enough. And it runs out long before the ads suggest. It's also quite heavy on your face. The instructions are in a tiny, pale, font (when you're selling to a market who specifically have problems with their eyes!) and are also contradictory eg 'must use distilled water', 'do not use distilled water'.
I thought their after-sales service was great, they replied quickly with what I thought were sensible responses. But there are specific questions it simply ignores eg 'are you American' 'I want to return this item, please can you tell me the process'. And then I realised that all of their email responses are AI generated. Well engineered, but AI. However, they did give me a refund, so not all bad.
8 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi, thank you for taking the time to share such detailed feedback — this is genuinely useful for us, even if we're sorry it wasn't the right fit.
You're right to call out the instruction booklet. The distilled water contradiction was an error in an older version of our materials, and we've since corrected it. The font size and clarity are also fair points — especially given who we're designing for — and something we're actively improving.
On the unbranded packaging, a batch did leave our warehouse without labels due to a fulfillment issue. That shouldn't have happened, and we've tightened our checks since.
Regarding our customer support — our team uses AI-assisted tools to help respond quickly and consistently, but every conversation is reviewed and guided by a real person. We're sorry if any of your specific questions weren't addressed properly, particularly around the return process. That's a gap we take seriously.
We're glad the refund came through and appreciate that you acknowledged it. We hope the experience doesn't put you off exploring warm eye care in the future — and we'll keep working to make the product and the experience better.
Warmly,
The Beminda Team
Really responsive customer service
Really responsive customer service. They actually help you understand the benefits of the products.
I enjoy steaming my eyes.
18 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Thank you so much for the kind words — this is exactly what we aim for!
We're really happy to hear our team was able to help and that you're enjoying your steam sessions. There's something genuinely lovely about making it part of a daily routine.
We're here whenever you need us!
Warmly,
The Beminda Team
The product seemed to help open up the…
The product seemed to help open up the meibomian glands a little each day, nothing extreme but better than they were to begin with. My eyes don’t feel as dry and gritty and don’t require as many drops each day. Hoping for more improvement as time progresses! Have recommended to sister-in-law.
25 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Jenness, thank you so much for sharing this — it genuinely means a lot to us.
We're really glad to hear your eyes have been feeling more comfortable and that you're needing fewer drops throughout the day. Consistency is often where the biggest difference happens, so we're excited to hear how things continue to progress for you.
And how lovely that you've already recommended it to your sister-in-law — we hope she enjoys it just as much!
Warmly,
The Beminda Team
Unfortunately steam therapy wasn’t the answer for my situation
Unfortunately steam therapy was not all that helpful for my specific situation. My optometrist had recommended compresses which I found cooled off very fast. I ordered the product and had some issues with conflicting information provided with the device and in the emails sent. I reached out to customer service and received a clear response in a very short time. However as my ophthalmologist later indicated the meibomian glands were not the underlying cause of my dry eyes☹️
24 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Rose,
Thank you for sharing your experience so thoughtfully — and we're really glad our customer service team was able to get back to you quickly and clearly when you reached out.
We're sorry the Steam Therapy Pro wasn't the right fit for your situation. Dry eye can have a number of different underlying causes, and once your ophthalmologist identified what was driving yours, it makes complete sense that a warm steam routine wouldn't be the answer.
We also hear you on the conflicting information — that's something we're actively working to correct, and your feedback helps us get there.
We hope you find the relief you're looking for, and if there's anything we can do on our end, please don't hesitate to reach out.
Wishing you all the best, Rose.
Warmly,
The Beminda Team
Great for moisture but lacking heat
My Calmi mask stopped functioning so I tried this one. I have an extreme case of Meibomian gland dysfunction. I typically cycle it 3 times or until it runs out of water. It does moisturize quite well and relieves the pain while using it. The pain does return however after the moisture evaporates. I don’t think the temperature gets up to the 107-113 degree level that is necessary for oil in glands to loosen though. I have a blinkjoy mask that does heat only and it’s definitely much hotter.
23 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi there,
Thank you for the detailed feedback — it's genuinely helpful, and we're glad the moisture side of things is working well for you.
On the temperature, you're right that our Steam Therapy Pro runs at approximately 40°C (104°F) on Level 1 and 42°C (108°F) on Level 2. It's designed to deliver gentle warm mist rather than intense dry heat, which is a different approach from heat-only masks like the Blinkjoy.
A couple of things worth trying if you haven't already: make sure you're on Level 2 by pressing the right button twice after powering on, and ensure the mask is sitting snugly and flush against your face — a close fit helps retain the warmth more effectively.
That said, we hear you. If intense heat is the primary thing you're looking for, our device may not fully replace a heat-only mask for your specific routine. Some customers actually use both — the Steam Therapy Pro for moisture and mist comfort, and a heat-only mask separately.
We'd love to help you get the most out of it. If you'd like to reach out to us directly, we're happy to talk through your routine and see if there's anything we can adjust.
Thanks again for trying Beminda and for taking the time to share this.
Warmly,
The Beminda Team
It is wonderful relief--for about 10…
It is wonderful relief--for about 10 minutes afterword. But then the dryness comes back. Also, how does one clean out the place where the water goes? I fear that bacteria might be growing in there.
23 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Ava,
Thank you for the kind words, and for being so honest — this is really helpful feedback.
On the relief lasting about 10 minutes, that's actually quite common early on. Warm steam eye care tends to work best with consistency over time, and many customers find that the comfort builds and lasts longer as they stick with a regular routine. We'd encourage you to keep going and give it a couple of weeks.
On cleaning the reservoir — great question, and you're right to think about it. Here's what we recommend:
After each session, empty any remaining liquid and wipe the inside with a soft dry cloth. For a deeper clean every week or so, add 4–5 drops of household white vinegar to the reservoir, run the mist for about 2 minutes, then empty it, refill with plain tap water, and run it briefly once more to flush everything through. That keeps the atomizer clean and prevents any buildup.
Also make sure you're emptying the reservoir fully after every use rather than leaving liquid sitting in it between sessions — that's the simplest way to keep things fresh.
Hope that helps, Ava — and thank you again for giving Beminda a try!
Warmly,
The Beminda Team
Just received my Beminda kit and must…
6/2/26 update
Of course I received an immediate Beminda email reply after posting my below review on TrustPilot. They apologized for their lack of communication and product safety concerns and stated they would promptly ship my eye Hydration solution with tracking information.
But the hard part for them is to actually do what they promise.
I'm still waiting on a tracking number...
Do I think I will receive it and be satisfied it will not cause eye issues?
Have to say...I think I'll be crazy to even try it as this point...
Remember Beminda, customer service is important for successful online and in person sales. For a company to be successful, they must have a Great service department and invest in it.
Original Post...Just received my Beminda kit and must say, I am NOT impressed.
It took over a month to receive my kit and during this time vendor provided no status update. When I inquired the only response received was 'pending' so had no idea when I would receive my purchase.
My kit consisted of the eye steamer, eye wand/massager and hydration solution. I also purchased an extra bottle of the Beminda Eye Hydration solution because of the types of ingredients mentioned it included to help stimulate oil gland production.
However, what I got was 2 UNMARKED pink bottles! I'm afraid to use these because the bottles have no identification. They are simply 2 pink bottles with a liquid inside and removeable screw on lids.
There was NO label identifying the product, its ingredients or a safety lid. There could be anything in these bottles.
I thought is this for REAL?
I have a serious dry eye disease combined with sensitive eyes. It has made me seriously question my purchase and it leads me to believe BEMINDA is not a legit company.
I'm waiting on a company reply but I'm not holding my breath!
Thank G-d for AmExpress consumer protection!
20 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Billie,
Thank you for taking the time to share this — and I'm genuinely sorry for the experience you've had. You deserve much better, and I want to address everything you've raised.
The shipping delay and lack of communication is not the standard we hold ourselves to, and I completely understand how frustrating it must have been to receive nothing but "pending" for over a month. That's on us, and I'm sorry.
The unlabeled bottles are also on us. A batch left our fulfillment warehouse before labels were applied, and you received two of them. I completely understand why that would feel alarming, especially given how seriously you take your eye health. To be clear — the bottles contain our Eye Hydration Complex, the same formula you ordered. Nothing has changed about the product itself. But I fully understand that without a label, you have no way of knowing that, and you should never have to take our word for it.
We're sending you properly labeled replacement bottles right away, and we're tightening our pre-shipment checks so this doesn't happen again.
Please reach out to us directly at [support email] and we'll make this right. We'd also love the chance to walk you through getting started with the kit once you're comfortable.
Beminda is absolutely a legitimate company, and your trust matters to us more than anything. We're sorry we didn't show that from the start.
Warmly,
The Beminda Team
Works but really uncomfortable
Eyes do feel better 21 days in - will continue to use. Downside - it’s really uncomfortable to use, does not sit well at all on your face - bad design
20 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Thank you for sharing this, Jordan - 21 days in and already noticing a difference is really encouraging to hear!
You're not alone on the fit feedback, and it's something we take seriously. The strap is fully adjustable, so it's worth experimenting with the tension and position to find what works best for your face shape. Wearing it slightly reclined with your head supported can also help it sit more comfortably.
We're actively working on improvements in this area, so your feedback genuinely helps. If you'd like some personalized tips, feel free to reach out to us directly -- we're happy to help you get a better fit.
Warm Regards,
The Beminda Team
The eye mask does not heat up and it…
The eye mask does not heat up and it leaks. I do not recommend this product.
1 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Andrea, thank you for leaving a review.
We're sorry to hear the mask hasn't been working as expected. A mask that isn't heating and leaking is definitely not the experience we want for you.
Both of these are things we can help troubleshoot, and in many cases resolve quickly. If you haven't already, please reach out to us directly at hello@beminda.com and we'll make sure you're taken care of.
The product doesn’t work
The product doesn’t work. It doesn’t produce steam, it doesn’t seal or properly fit my face. I want a refund
1 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Emin, thank you for the feedback.
We're sorry the mask hasn't worked out for you. Please reach out to us directly at hello@beminda.com and we'll get your refund sorted straight away.
I definitely feel a difference!
I definitely feel a difference! I’m no longer waking up with sore, dry eyes that scratch when I blink, and the steam feels wonderful.
There are slight issues with the condensation dripping down my face and the mask doesn’t hold a charge for longer than one use, but these are small annoyances that are resolved by putting a towel around my neck during use and charging immediately after use. The relief is worth it!
16 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Ingrid,
This made our day, thank you so much for sharing this!
Waking up without that scratchy, dry feeling is exactly what we hope people experience, and we're so glad the steam is feeling wonderful for you. It sounds like you've also figured out some really smart workarounds for the condensation and charging, the towel trick is a great one and honestly worth passing on to other customers!
We really appreciate you taking the time to leave such a thoughtful and honest review. Feedback like yours helps us keep improving.
Thanks for being part of the Beminda community, Ingrid. We're so glad you're feeling the difference!
Warmly,
The Beminda Team
I have had dry eyes for years
I have had dry eyes for years. My Dr told me to take out my contact lenses for good. From there I went to RK & was able to see without lenses for 17 plus years. Today I wear scleral lenses & the problem is back. After 21 days I have actual improvement. My lenses stay comfortable for longer. They still get cloudy later in the day but that’s a huge improvement. Rated at 4 stars because I still want more.
22 de abril de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Nancy,
Thank you so much for taking the time to share this. What a journey you've been on, and it means a lot to hear that you're noticing real improvement after 21 days.
Hearing that your lenses are staying comfortable for longer is wonderful, and we hope that continues to build the more consistent your routine becomes. Consistency really does seem to be the key for so many of our customers.
We're rooting for that fifth star, Nancy. Keep going with the routine and please don't hesitate to reach out if there's anything we can help with along the way.
Thanks again for trusting Beminda with your eye care routine.
Warmly,
The Beminda Team
Unplugs oil glands
It worked to unplug the oil glands on my eye lids. It is easy to use.
12 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Tony,
Thank you so much for sharing your experience.
We’re really glad to hear the mask has been easy to use and that it’s helped support comfort around your eyelids and oil glands. That’s exactly what we hoped the warm steam routine could help with.
We truly appreciate your feedback and your support.
Warmly,
Beminda Customer Care
It's really works now not using drops…
It's really works now not using drops and in the morning they are not as shut closed as much
11 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Michel,
Thank you so much for sharing your experience.
We’re really happy to hear the mask is working well for you and that your eyes feel better in the morning. It’s great to know you’re not needing drops as much and that your eyes feel more comfortable when you wake up.
We truly appreciate your support and are so glad Beminda has become helpful for you.
Warmly,
Beminda Customer Care
It broke out of the box
It broke out of the box. Couldnt read the chinese instructions. i charged it. added water. nothing. now it wont charge any more. waste of time
4 de maio de 2026
Avaliação não solicitada
Resposta da Beminda
Hi Bob,
We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time.
We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away.
Please contact us at hello@beminda.com
with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you.
Thank you for bringing this to our attention.
Warmly,
Beminda Customer Care
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