Bigmoto Avaliações 

1.171
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

If you’ve got a bike to sell and it fits Big Moto buying criteria I can recommend them highly. No advertising, no time wasting punters. A few hoops to jump through re ownership and condition but all s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly a big thank you to Richard who has spent a number of calls explaining my options which helped me make the best decision possible for myself. Secondly Amy in sales was so informative an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a great experience with Richard at BigMoto. The whole process was really easy and quick, from choosing my bike and sorting out the finance to arranging delivery. Richard was helpful throughout a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found Bigmoto advertising on Autotrader. The bike was based at their Great Yarmouth depot. Everything was done on the phone and email because I live in Yorkshire. From purchase to delivery it... Ver mais

Detalhes da empresa

  1. Concessionária de motocicletas

Escrito pela empresa

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(1.171)

805 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience. Everything was very straightforward and a very good price was offered for my bike. The collection was also straightforward and the money was paid straight into my account before the driver left. Superb service and I cannot recommend enough, 10 out of 10.

26 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

The process was straightforward and they were very helpful explaining how they arrived at a price for my bike. They were honest and very professional. The payment was made directly into my bank account as soon as the collection agent had inspected my bike and confirmed it was as I had described it.
I would definitely recommend Bigmoto to anyone wishing to sell their bike

26 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, initially I spoke to Katie on the phone who was very helpful, gave me all the information I needed about the bike I was looking at, I then viewed the bike at Bigmoto's Yarmouth shop, I saw John who was very helpful showing me the bike, we made a deal there and then pat axing my bike, this was Wednesday, the bike was delivered to me first thing Friday - great service all round.

23 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service from…

Excellent customer service from Richard@bigmoto couldn’t recommend him more, very friendly and explained everything thoroughly and made the whole experience and process very easy.

25 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Offerd £2000 for an excellent condition…

Offerd £2000 for an excellent condition 4200 dry mile Guzzi v7 special 750.
All day long its an easy 4k bike .
Im having my doubts about the glowing reviews unless all those people have absolutely no idea what their bike are worth, just look on bike trader.
If i had the space I'd leave my phone number here and everyone could call me and ill pay £500 more than these jokers and still sell them on for a profit. Maybe new business venture?

23 de setembro de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Pete, thanks for the review. Our purchase offers are based on the current live market. We purchase bikes to retail them so offers will of course be below dealer retail price. Our glowing reviews come from customers who have used our service and have been happy with the experience, we offer a hassle free service for genuine sellers.

Avaliado com 5 de um total de 5 estrelas

It was traight forward and you guys…

It was traight forward and you guys were brilliant and happy with the bike as i was happy got the price you valued bike for and i told alot of freinds about it ....excellent..kind regards jason ...p.s you had rhe ktm duke 125 of me 🌈my number is 07852767132 if you wanted to reply ....the servive was amazing....

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wouldn't even give me a quote

Says they buy ANY bike regardless of age, make, condition, but wouldn't even provide a quote for my 2006 Harley Electraglide, which runs and is in reasonable condition with a relatively low mileage for ages.

21 de setembro de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Keith, thanks for the review.
While we will consider most bikes we wouldn't look to purchase yours due to the mileage with no service history.

Avaliado com 5 de um total de 5 estrelas

Fast and straightforward process

I got a reasonable offer for my bike. The whole process was fast and smooth. At collection time no bargaining and the price paid was what as expected. Very recommended!

18 de setembro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor customer service post sale

I recently part-exchanged my motorbike with BigMoto and, prior to completing the transaction, I specifically requested over the phone that my tracking device be removed and posted back to me. I was told that this would be arranged.
Unfortunately, this request was not passed on to the sales team before I collected my new bike. I was told it would be looked into, but after several days without any update, I had to contact them again. I was then told I would receive an update within three days. A further week passed with no response, despite the bike having since been advertised for sale with my tracking device still installed and active.
After around two weeks, I contacted head office, only to be told that no agreement to remove the tracker had been made. Despite several emails and my concerns that I could still track the motorcycle — potentially creating privacy and security concerns for whoever purchased it — I was initially given no meaningful resolution.
BigMoto subsequently provided me with the relevant call transcripts. Ironically, the transcript they supplied themselves included their sales assistant discussing the possibility of posting the tracker back to me, directly contradicting their previous position.
Following this, BigMoto eventually agreed to remove the tracker and return it to me. However, when I received it, the cabling had been cut rather than properly removed, rendering the tracker unusable. I am now required to purchase a replacement cable from the tracking company in order to use a device that should have simply been removed intact.
I do want to acknowledge that every sales assistant I dealt with, both over the phone and on the day of collection, was polite, professional and helpful. Unfortunately, my experience changed significantly once the sale had been completed. I was repeatedly told that the matter would be looked into, but had to continually chase for updates, while the head office "Customer Experience" team appeared unwilling to take ownership or find a practical resolution.
Overall, the way this issue was handled was extremely disappointing. What should have been a straightforward request became a prolonged and frustrating process, and the eventual solution left me with additional expense to restore the tracker to working order.

8 de setembro de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hello and thanks for the review. During the conversations that you had with the sales team you were advised that we would not remove the tracker for you and that this would need to be undertaken by yourself prior to the part exchange. During the conversation to arrange collection of your new bike and delivering the part exchange you advised the administration assistant that you hadn't been able to remove the tracker and you again asked if this could be undertaken. The assistant stated that they didn't think so but would ask the workshop.
You were advised when you arrived on site that the tracker had not been removed, you decided to proceed with the part exchange of the bikes regardless.
When the "Customer Experience" team investigated the matter they did find that although it had been stated that this work could not be undertaken in the first instance, that due to the ambiguity of the admin assistant's response we would remove the tracker and return it to you. I'm not sure how you see this as a lack of ownership and/or a practical resolution.
We apologise if the wiring for the tracker was damaged during removal, as these trackers are wired into the loom directly there is no alternative to cutting the wiring to remove them.

Avaliado com 5 de um total de 5 estrelas

Fantastic communication

Fantastic communication. Had plenty of time to talk through all my options and find the best one for me. No pressure. Just pure help! Fantastic doing business with the company! Thank you!

14 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

As with any company, they give you less than you would get with a private sell, but it ids worth it in this case. You get a quote, someone comes and has a look at your bike, confirms the condition and lets them know and the money is transferred and he takes the bike.
Easy, the whole process was less than 48 hours so I can’t complain at all. I would definitely use them again in the future.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent professional customer…

Excellent professional customer service. Easy to do business with. They arrived at the agreed date and time. With in 20 minutes the deal was done at the agreed price and was in my bank within 10 minutes.
What an easy way to sell my bike. I totally recommend them.

11 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Took aporox 1 hour to evaluate the…

Took aporox 1 hour to evaluate the bike, they use a seperate firm (SOS). it is very thorough, so you need to be honest when filling in online form. Payment took approx 3 minutes to reach my account. Would use again. FYI i asked 4 companies to make an offer, 2 replied both had the same offer price
Only these people paib right away.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Confused I was offered 3300 for my…

Confused I was offered 3300 for my honda. I accepted the offer they came out Checked bike over,nothing wrong with bike. Then they said its not for them,no explanation why ?

9 de setembro de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi Mick, we were advised by the courier driver that they was a tapping and knocking noise from the engine. We apologise that this information was not passed on.

Avaliado com 1 de um total de 5 estrelas

They don’t buy any bike.

All the marketing states very clearly ‘we buy ANY bike’… put my bike details in, only to get a message saying ‘We’re not looking to purchase your bike at this time’. So which is it? Rubbish.

9 de setembro de 2026
Avaliação não solicitada
logotipo da Bigmoto

Resposta da Bigmoto

Hi James, thanks for the review. I'm sorry that you found our marketing confusing. Whilst we will consider the majority of makes and models there are some that we are not able to purchase. We also have a maximum amount of stock that we will hold of any particular model so we put a temporary hold on these.

Avaliado com 5 de um total de 5 estrelas

Fair price and highly recommended

From the start the sale was fast and painless bigmoto and the sos driver were outstanding I got two valuations from different companies and their quotes were pathetic tried big moto and what a difference. If selling your bike id definitely recommend bigmoto

4 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Richard

Richard , who I dealt with this morning was incredibly helpful and polite and helped me secure the finance needed to make my purchase. Very professional company and look forward to dealing with them in the future.

6 de setembro de 2026
Avaliação não solicitada

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