If you’ve got a bike to sell and it fits Big Moto buying criteria I can recommend them highly. No advertising, no time wasting punters. A few hoops to jump through re ownership and condition but all s... Ver mais
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Veja o que dizem as avaliações
Firstly a big thank you to Richard who has spent a number of calls explaining my options which helped me make the best decision possible for myself. Secondly Amy in sales was so informative an... Ver mais
Had a great experience with Richard at BigMoto. The whole process was really easy and quick, from choosing my bike and sorting out the finance to arranging delivery. Richard was helpful throughout a... Ver mais
I found Bigmoto advertising on Autotrader. The bike was based at their Great Yarmouth depot. Everything was done on the phone and email because I live in Yorkshire. From purchase to delivery it... Ver mais
Detalhes da empresa
Escrito pela empresa
UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto
Informações de contato
18 Bessemer Way, Great Yarmouth, NR310LX, Reino Unido
- 01493547444
- Sales@bigmoto.Co.uk
- bigmoto.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience with BigMoto
Great experience with BigMoto. Very easy to sell to and did everything when they said they would. Payment went straight in the bank as promised before they even loaded the bike.
Fantastic experience
Fantastic experience. Everything was very straightforward and a very good price was offered for my bike. The collection was also straightforward and the money was paid straight into my account before the driver left. Superb service and I cannot recommend enough, 10 out of 10.
Great service
The process was straightforward and they were very helpful explaining how they arrived at a price for my bike. They were honest and very professional. The payment was made directly into my bank account as soon as the collection agent had inspected my bike and confirmed it was as I had described it.
I would definitely recommend Bigmoto to anyone wishing to sell their bike
Great service
Great service, initially I spoke to Katie on the phone who was very helpful, gave me all the information I needed about the bike I was looking at, I then viewed the bike at Bigmoto's Yarmouth shop, I saw John who was very helpful showing me the bike, we made a deal there and then pat axing my bike, this was Wednesday, the bike was delivered to me first thing Friday - great service all round.
Excellent customer service from…
Excellent customer service from Richard@bigmoto couldn’t recommend him more, very friendly and explained everything thoroughly and made the whole experience and process very easy.
Offerd £2000 for an excellent condition…
Offerd £2000 for an excellent condition 4200 dry mile Guzzi v7 special 750.
All day long its an easy 4k bike .
Im having my doubts about the glowing reviews unless all those people have absolutely no idea what their bike are worth, just look on bike trader.
If i had the space I'd leave my phone number here and everyone could call me and ill pay £500 more than these jokers and still sell them on for a profit. Maybe new business venture?

Resposta da Bigmoto
It was traight forward and you guys…
It was traight forward and you guys were brilliant and happy with the bike as i was happy got the price you valued bike for and i told alot of freinds about it ....excellent..kind regards jason ...p.s you had rhe ktm duke 125 of me 🌈my number is 07852767132 if you wanted to reply ....the servive was amazing....
Wouldn't even give me a quote
Says they buy ANY bike regardless of age, make, condition, but wouldn't even provide a quote for my 2006 Harley Electraglide, which runs and is in reasonable condition with a relatively low mileage for ages.

Resposta da Bigmoto
Fast and straightforward process
I got a reasonable offer for my bike. The whole process was fast and smooth. At collection time no bargaining and the price paid was what as expected. Very recommended!
Superb made the whole process easy and…
Superb made the whole process easy and straightforward,
Poor customer service post sale
I recently part-exchanged my motorbike with BigMoto and, prior to completing the transaction, I specifically requested over the phone that my tracking device be removed and posted back to me. I was told that this would be arranged.
Unfortunately, this request was not passed on to the sales team before I collected my new bike. I was told it would be looked into, but after several days without any update, I had to contact them again. I was then told I would receive an update within three days. A further week passed with no response, despite the bike having since been advertised for sale with my tracking device still installed and active.
After around two weeks, I contacted head office, only to be told that no agreement to remove the tracker had been made. Despite several emails and my concerns that I could still track the motorcycle — potentially creating privacy and security concerns for whoever purchased it — I was initially given no meaningful resolution.
BigMoto subsequently provided me with the relevant call transcripts. Ironically, the transcript they supplied themselves included their sales assistant discussing the possibility of posting the tracker back to me, directly contradicting their previous position.
Following this, BigMoto eventually agreed to remove the tracker and return it to me. However, when I received it, the cabling had been cut rather than properly removed, rendering the tracker unusable. I am now required to purchase a replacement cable from the tracking company in order to use a device that should have simply been removed intact.
I do want to acknowledge that every sales assistant I dealt with, both over the phone and on the day of collection, was polite, professional and helpful. Unfortunately, my experience changed significantly once the sale had been completed. I was repeatedly told that the matter would be looked into, but had to continually chase for updates, while the head office "Customer Experience" team appeared unwilling to take ownership or find a practical resolution.
Overall, the way this issue was handled was extremely disappointing. What should have been a straightforward request became a prolonged and frustrating process, and the eventual solution left me with additional expense to restore the tracker to working order.

Resposta da Bigmoto
Fantastic communication
Fantastic communication. Had plenty of time to talk through all my options and find the best one for me. No pressure. Just pure help! Fantastic doing business with the company! Thank you!
Great service
As with any company, they give you less than you would get with a private sell, but it ids worth it in this case. You get a quote, someone comes and has a look at your bike, confirms the condition and lets them know and the money is transferred and he takes the bike.
Easy, the whole process was less than 48 hours so I can’t complain at all. I would definitely use them again in the future.
Excellent professional customer…
Excellent professional customer service. Easy to do business with. They arrived at the agreed date and time. With in 20 minutes the deal was done at the agreed price and was in my bank within 10 minutes.
What an easy way to sell my bike. I totally recommend them.
Took aporox 1 hour to evaluate the…
Took aporox 1 hour to evaluate the bike, they use a seperate firm (SOS). it is very thorough, so you need to be honest when filling in online form. Payment took approx 3 minutes to reach my account. Would use again. FYI i asked 4 companies to make an offer, 2 replied both had the same offer price
Only these people paib right away.
Confused I was offered 3300 for my…
Confused I was offered 3300 for my honda. I accepted the offer they came out Checked bike over,nothing wrong with bike. Then they said its not for them,no explanation why ?

Resposta da Bigmoto
They don’t buy any bike.
All the marketing states very clearly ‘we buy ANY bike’… put my bike details in, only to get a message saying ‘We’re not looking to purchase your bike at this time’. So which is it? Rubbish.

Resposta da Bigmoto
Could not have been more helpful and…
Could not have been more helpful and love the bike.
Thankyou
Fair price and highly recommended
From the start the sale was fast and painless bigmoto and the sos driver were outstanding I got two valuations from different companies and their quotes were pathetic tried big moto and what a difference. If selling your bike id definitely recommend bigmoto
Richard
Richard , who I dealt with this morning was incredibly helpful and polite and helped me secure the finance needed to make my purchase. Very professional company and look forward to dealing with them in the future.
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