British Airways Avaliações 86

Terrible website. Terrible CS, especially the live agent called Shrishti V, with the worst altitude ever possible, and not even trying to be helpful, at all.

No booking will be smooth if they did not fix their website performance. Repeatedly encounter issues in accessing and trying to book flight on their website.

BA really needs to look at their web performance.

On a recent flight to and from Bangkok, my wife an I experienced unacceptably cold temperatures in the cabin. In particular, on our return flight, we had upgraded (more leg room) to seats by the door, and it became clear that extremely cold air was leaking in to the cabin through the door. The cabin crew acknowledged how cold it was, but we were told there was nothing they could do other than provide extra blankets. Customers all around us were complaining and wrapping themselves in extra clothing and blankets. I have subsequently written to BA and their response and been far from acceptable - a small token of an e-voucher to try and encourage me to use them again! I wrote back clearly setting out why this was unacceptable, but had to chase this several times before they responded. I say "they", but it was clear the response was written by a "bot" as it completely misunderstood what I had asked for. Come on BA - you're better than this, aren't you?

Ændring af flybilletter fra Billund til London endte op i samme pris, som vi havde givet for billetter. Desuden to timer i telefon med ventetid. 🤯

My flight from Beijing to London 1st November was cancelled and i was rebooked for the following day.
I submitted a postal application for permitted expenses on 6 occasions and have received no response.
What is ypur reason/
C brougham.

over 24 timer forsinket hjem fra USA. Fire personer. Vi måtte også selv betale hotel og mad. Har klaget og vi har samlet fået 44 € retur. Så er man da helt ligeglad med ens kunder og regler

I’m at my wits’ end. British Airways lost my suitcase between check-in (Business Class) and boarding at Gatwick. Staff later admitted the check-in agent failed to attach any ID label to my case—while two were placed on my partner’s.

At the gate, after being shouted at by multiple staff, we were told we couldn’t board until a baggage handler had personally been on to the planes hold and confirmed every item in the hold had ID. The plane had boarded without us, and then we were given 2 minutes—yes, timed on an iPhone—to either fly without my luggage or not fly at all (in which case my partner’s luggage would be removed too). BA could not afford to breach any further time delay due to financial penalties.

A baggage handler quietly told me: “Your case has no tag. It will never be found.”

We reluctantly flew without it. At boarding, we were shocked to find passengers angry at us—they’d been told WE caused the delay by not turning up. A complete lie.

We arrived in Kos. Still no bag. Hotel shop was boutique-style: £250–£500 for basic clothing. Nothing affordable. Sensitive skin meant I couldn’t even get proper skincare products locally. First day: ruined.

It was my birthday too the following day. My gifts from my children and mum as they were in the suitcase. I spent the holiday wearing jeans in a 5-star resort. I felt awful.

We returned home after our 5 day break, very sad and £7,000 holiday (all booked through BA) ruined, not to mention my birthday. It’s now 18 days later. 10+ hours spent on calls/emails to BA. No updates. No bag. No belongings. Just “wait and see.” My suitcase contained:

Dyson hairdryer

GHD straighteners

Jewellery

Personal & sentimental items

I call daily. Still no progress. 😡

@British_Airways – how is this acceptable?
Does anyone have contact details for someone at BA with the authority to actually help? I need assistance urgently.

#BritishAirways #LostLuggage #CustomerServiceFail #HelpNeeded

I needed clarification regards my travel. I called British Airways. I have never come across any customer service staff so ignorant and rude.This individual is called NIMISH,l am told.How dare you command me to give my name? He had to gut to cancel my call..He is z disgrace to British Airways.

Jeg fik mit fly aflyst og måtte lægge ud for hotel en nat mad rejse udgift mm. Jeg har nok over 60 mail fra dem. Undskyld efter undskyldning over de ikke kan overføre pengene til min konto og nu er der gået et år og 3 md og stadigvæk ingen penge retur. Ingen steder at ringe eller hjælp.

Appalling customer service, professionalism and comprehension of a basic problem.

The competency of staff is depleting by the day after being a loyal customer for years this level of service is not worth the poor staff training and exhaustion in having to explain my problem to 10 different members, complaints team, online support none of which have rectified a basic subscription issue.

Please can a senior and competent member of team assist?

Why is this being tolerated and do BA expect to retain customers at this rate.

Ripped my backpack and playing games for 9 months. Last week they emailed me asking for my postal address. Today they asked for the description of the damage - the same damage that has been described over the phone and multiple emails over the past 9 months! Honestly, the tactic seems to be to be as useless as possible in hope you'll finally give up and go away because dealing with their bs is absolutely unbearable. Shocking lack of service. Ex gold executive club member switched away because of appalling service and they keep proving that that was absolutely the right choice.

We traveled as two adults and two children from Denmark to the US (Baltimore) for a family wedding on June 24th, and our luggage, containing essential items, was not delivered. We were handed a piece of paper stating that our luggage had not arrived, and we could file a claim.

We called British Airways every day during our trip, and they informed us that the luggage had been found. They understood our situation, knowing we were attending a family wedding, and reassured us that we could purchase the necessary items. They promised to reimburse all expenses and that they were doing everything possible to send our luggage to our hotel.

After 10 days, we finally received our luggage, but the suitcase was damaged. Since we had spent a significant amount of money buying duplicate items, we immediately filed a claim (Case #02075176). It has now been over three months, and the status of our claim remains “received.” It hasn’t even progressed to “in progress,” which is the next step.

This terrible experience ruined our vacation, as we were forced to spend money on items that were in our delayed luggage.

I hope that with this review, British Airways will take responsibility and ensure that my claim is processed and paid as promised.

My BA executive club Avios points were deleted. No warning this would happen and likewise no advice that it had happened. I realised it had happened when I thought I would try and book a flight with the points - 121,218 point missing! Raised this on 11th July 2024. Automated message received a week later and nothing since. In the meantime if I look up the case number it just says it has been received. Not really what I would expect from a company that I have used for 30+ years.

Was booked on a flight to Marseille cancelled few hours before the flight and moved to next day. Had same thing on return flight from Mallorca on my last trip. Both times lots of stress to sort alternative flights luckily easyjet had seats both times. On flight today trying to just cancel original been on phone to BA for ages-should be an automatic refund option. This happened to two other friends recently. The CAA should look into the practices of this airline on immediate refund option for a cancelled flight-the number of cancelled flights and immediate compensation if a day added and you are stuck in a country-we had not accomodation in Mallorca for the extra night.

Flown many times with British Airways they have some challenges but nothing that cannot be resolved. Good Service with a smile which is expected as full-service airline.

Manglende kufferter nu på 6 dagen! (Heldigvis på hjemturen) Når man tager telefonisk kontakt, melder tlf. Linjen, ikke eksisterende.
Vores flymad ankom 1 time før de andres, grundet allergener som er helt okay, desværre uden drikkevarer som vi måtte vente på i over 1 time.

The meals served currently in BA's Business Class are a little below the standard that they offered to everyone in Economy a couple of decades ago. Yet during this interval, the general standard of commercial catering in Britain has steadily improved. The manner of service has changed too: the whole meal is handed out from an Economy-style trolley with no pre-indication of what is available. And the meal itself is a sad thing.

One of the few surviving benefits of travelling 'Business' is that bags arrive in the Baggage Hall first, but this may be true only for incoming flights to the UK: those priority tags may be ignored in foreign airports.

i am due to travel with british airways shortly
for the fifth time
generally i find them ok
a couple of times on the flights
once regarding overhead locker another customer used all the space just being selfish
was told to put it further up the cabin
another time a customer was using my legroom for there bag
but again another selfish person
last year there was a hurricane
had one extra night
well
the extra night was refunded to my account while i was in air coming home
didnt even need to contact them
that i will say is excellent service
as the country st lucia had suspended all flights for safety reasons
ive found there staff and there holidays ok

it's been 6 months since BA cancelled my Avios points despite me having complied with all of their requirements. I have contacted them innumerable times telling them that it's their error and that my points should be reinstated. All i get is different people telling me that "they are working on it" - which is BA talk can't be bothered, don't contact us and we'll get round to it when we feel like. I am currently trying to escalate this within their organization. However trying to speak to a human (if there are any left in their hilariously titled "customer support" team) is impossible.
What a shoddily run company, absolute rubbish !!

We booked our flights 5 months ago and they have cancelled them with 18 hours notice. Replacement flights now require a stopover and effectively rob us of a days holiday. To add insult to injury the replacement flights are with Iberian and the check in forms are in Spanish!!!. What happened to this company? Never ever again!

I was returning from Madrid and because of a family emergency needed to catch an earlier flight, if possible. I discovered that BA do not have a kiosk at the airport (Iberia do handle some matters but were generally uncooperative). I telephoned the BA contact centre to enquire about changing flights. There were plenty on the 2 flights prior to mine and they were prepared to make the change. However it would be at a cost - £460!!!

My return ticket was only £370 and that was overpriced anyway! So they were asking an outrageous fee for a flight 1 hour earlier. This is unacceptable. Seeking to exploit an emergency for their profit is contemptuous. I felt very let down.

I recommend you use other airlines. BA is not was it used to be. The original flight was delayed 1.5 hours which exacerbated things.