Caldera Avaliações 

Wir hatten den Wagen auf Kreta/Chania mit Zeitangabe und Shuttleservice von und zum Flughafen zur Abholung gebucht. Nachdem wir wir gelandet waren (03.06.2025) kam der Shuttleservice erst nach dem 2. Anruf! Dann war die Fahrerin wohl derart genervt, daß sie fast ausschließlich mit wilden Handgesten und ein paar Worten uns forsch aufforderte, in den Wagen zu steigen. Derart unfreundlich!! Dann zur Vermietung gefahren und dort, trotz Abholzeit, ca 40Min auf den Wagen gewartet!! Der musste noch techn. geprüft (Ölstand etc), ausgesaugt und von aussen her gereinigt werden. Der junge Mann, der uns "bediente" (sehr nett) fragte uns, ob wir bar oder mit Karte zahlen wollen. Wir wollten bar bezahlen. Da aber wohl kein Wechslegeld vorhanden war, wurde die Chefin, die auch die Frau war, die uns abholte wiedermal so unfreundlich und ungehalten und meinte, daß wir mit Karte bezahlen sollen! Dann die Übergabe und danach schnell weg. Das Auto war wirklich ausgelutscht und nicht im besten Zustand! Das kennen wir so von anderen Vermietungen nicht! Und dann, nach dem Urlaub, die Rückgabe des Fahrzeugs am 10.06.2025. Das war kaum noch zu überbieten. Wieder sehr unfreundlich empfangen! Dann das Auto für den Shuttleservice mit den Koffern beladen. Ein zweites Paar packte ihre Koffer ebenfalls in das Auto für den Shuttleservice. Plötzlich hieß es von einer weiteren Mitarbeiterin während der Abgabe, daß wir lt einer EMail von meiner Frau einen Unfall gehabt hätten!!!!! Waaaas??? Wir hatten keinen Unfall gehabt!! Aber sie behauptete, daß es doch so wäre. Langsam kochte die Wut in uns! Dann hat sie ihre angebliche "Zentrale" angerufen um es zu klären. In dieser Wartezeit fuhr die Chefin pötzlich mit dem Auto und unseren Koffern weg!!!! Im Auto waren all unsere wichtigen Dinge und sie fährt einfach ohne ein Wort zu sagen damit weg! Dann rief die angebliche Zentrale zurück. Es gäbe keinen gemeldeten Unfall mit DIESEM Auto. Das war ein ähnlicher Wagen, der den Unfall gehabt hätte. Wir sind bald wahnsinnig geworden! Dann kam das Auto mit unseren Koffern zurück. Eine kurze Unterhaltung zwischen der Chefin und der Mitarbeiterin, die unseren Wagen entgegen nahm. Wieder aus dem Wagen ein sehr unfreundliches Gestikulieren, daß wir einsteigen sollen! Die Chefin sagte, daß sie die anderen Beiden schonmal zum Flughafen gebracht hätte und das wir uns keine Sorgen um unsere Koffer machen müssten. Es sei alles da! Dann eingestiegen und los. Während der Fahrt sagte sie, daß sie Schwierigkeiten mit dem Internet hätten und das deshalb solche "Schwierigkeiten" auftreten können! Für uns im Fazit: NIE WIEDER DIESE AUTOVERMIETUNG!!!! UNFREUNDLICH, UNORGANISIERT, FRECH!!
Dieses Geschäftsgebaren erlebten wir bei der Abholung sowie der Abgabe des Fahrzeugs!

Awful company. Try to get you to pay for more insurance even when you booked the car and paid for insurance included. They give you an ultimatum when collecting the car. Either pay €750 euro if the car is damaged you don’t get it back or pay €350 and you get €100 euro back when returning the car. I was scammed out of €250 as I had already paid for a full insurance policy through booking.com - when I confronted them about this they denied and the sales women said “I do not know it wasn’t me who sold this” and kept denying everything. AVOID AT ALL COST - RUDE CUSTOMER SERVICE. €200 euro cost if sand is left inside the car

Do NOT rent a car from Caldera (in Mytilini)! They pretend you have damage and without any communication of reparation invoice they withdraw money from your creditcard. Up until now they do not provide me with any proof of reparation costs, so I cannot go to my insurance because they demand that. I doubt also that the damage was caused my me. The car itself was good though. But the service definitely not!

Le contrat précisait qu'un agent Caldera devait nous attendre à l'aéroport de tessalonique. Mais personne.
De plus pas d'enseigne Caldera nulle part. Grosse arnaque.

TRUFFA!
Auto noleggiata a Kos, Grarcia. Una volta arrivati ci è stato detto che l’assicurazione stipulata online (la più ampia possibile) non bastava e c’era necessità di pagare la loro assicurazione CASCO di 210€ + 100€ di deposito cauzionale (non è stato chiaro il motivo di un deposito cauzionale su un’assicurazione casco). Oltre a noi questa richiesta è stata fatta anche agli altri 2 gruppi presenti.
Dopo 3 richieste di chiarimento il personale ha assunto un tono oltretutto aggressivo.
Al momento della consegna dell’auto ci è stato contestato un danno alla carrozzeria con la richiesta di trattenuta dei 100€ di deposito; a quel punto ci siamo alterati e abbiamo mostrato il contratto della LORO assicurazione dove veniva esplicitamente detto che venivano coperti i danni alla carrozzeria. A quel punto ci è stato detto che avendo fatto l’assicurazione online (non loro) sarebbe stata quella a coprire il danno (e se non l’avessimo fatta?) oltre all’intera assicurazione locale (210€), cosa che chiaramente non è avvenuta.

We hired a car from this company through a third party and were extremely disappointed with the car , customer care and service. The young lady on reception was very unhelpful and rude . The car that we were given was nothing like the car advertised. We ordered the current model nissan Micra and instead we were given a very old rundown model Micra . The car was full of dints , scratches and stains on the seats . In collecting the car we were told if we wanted to be taken to the airport in returning we had to pay an additional fee. We were not made aware of this at the original booking. Wouldn't use this company or recommend them to anyone. If no stars were available that is what I would have rated caldira car hire . Did complain to caderi and 3rd party company but neither were interested

Ich denke die Grenze zum Betrug ist da schnell erreicht …das lasse ich gerade klären

Und das ganze mit Konzept ..
Das Drama nimmt seinen Lauf - nicht etwa am Flughafen - sondern mitten in der Walachei. Wo man kaum wegkommt, nachdem man erstmal da ist, seinen Wagen zu holen.
Die finden immer einen Vorwand um in schlechtem Englisch 300-400€ zusätzlich zu verlangen.

Ich habe vor Ort storniert bei booking.com (danke für die Kooperation 👍🏻) und bin unverrichteter Dinge gefahren - somit den Zirkus bei der Rückgabe vermieden.

Siamo arrivati e abbiamo scoperto che l’assicurazione stipulata online (insieme alla prenotazione) non era da loro accettata. Opzioni possibili: deposito di 750€, con il rischio di dover pagare l’intero ammontare di eventuali danni, o ulteriore assicurazione di 240€ (il costo del noleggio) + 100€ di deposito cauzionale che rivedremo (si spera) fra un mese. Il tutto condito da maleducazione e aggressività verbale senza limiti.
Se avessimo noleggiato dalle solite catene (come facciamo da trent’anni) avremmo speso meno e saremmo stati trattati con gentilezza. ASSOLUTAMENTE SCONSIGLIATO!

Das Auto war in einem desolaten Zustand. Dreckig innen und aussen, Innenscheibe staubig, so dass man mit dem Finger sichtbare Spuren hinterliess.
Die Gangschaltung war ein Kraftakt. 😅Der Rückgang spickte teils sogar raus. Das Auto wies markante Kratzer auf, die uns aber der Vermieter fairerweise informierte, dass uns weitere Kratzer nicht angerechnet werden.
Obwohl bei der Buchung bereits Komplettschutz und der Abgabeort bezahlt wurde, verrechnet man zusätzlich € 100/110, total € 210.
Das Profil der Pneus war teils abgefahren.
Für dieses Auto, Opel Astra, km-Stand 106'800, total über € 500 zu bezahlen, ist reine Abzocke! Wer weiss, wann der letzte Service gemacht wurde. Dieses Auto ist eine Zumutung.

Shocking company do not use. Booked a car online using American Express which they accepted. Only to be told when we arrived that they would not accept AE cards as a deposit and instead our only option was to spend £200 on insurance + a £100 debit card deposit as they would not accept a card from anyone else nor add a new driver to the booking and accept that card. Do not waste your time with them.

Caldera rental office on Kos. Not a great experience. The car received was a banged up Fiat Panda with a wonky gear stick and faulty lights. The fuel tank was one bar empty when collected, which was noted by a nice member of staff, however this dropped a second bar almost immediately after driving away. Since fueling is typically done by service station assistants it is not easy to return the tank with the same level of fuel and we ended up filling it completely.

Despite being returned with a full tank of fuel (and therefore in better condition that it was received), the grumpy grey-haired middle aged man at reception would not accept the car as there was sand in the back seat and demanded that we leave and have the car vacuumed. Luckily we had plenty of time to do so before our flight otherwise he would have happily charged us a fee of 150 euros. There was literally 10 grains of sand on the back seats (along with salt stains on the rear cushions which were not caused by us).

I've rented many cars on several Greek islands and this attitude towards what was a pretty clean car shocked me.

Everybody we met on the island of Kos was lovely, except for this sour-faced Caldera man who made a good attempt of ruining our last day. He's lost a future customer over a pinch of sand, well done boss!

Des escrocs des voleurs inhumains
Nous avions réservé dans cette agence avec une prise du véhicule 24/24 avec frais supplémentaires. Nous sommes arrivés quelques dizaines de minutes après l’heure évaluée . Ma fille enceinte ma mère 81 ans a un peu plus de 1 heure du matin et mauvaise surprise on nous a refusé notre location sans nous rembourser nos 200 euros d’acomptes !! Nous avons été obliger de prendre un taxi qui nous a conduit à 1 h de l’aéroport . Grosse déception . Je DÉCONSEILLE CETTE AGENCE CARJET À CORFOU FAITES TRÈS ATTENTION . Ils ne méritent pas de travailler .

Booked an estate car for 2 weeks in Aegina, Greece. Arrived in Athens to find no one was there to collect us to take us to the pick up location. Phoned up to be told the estate wasn't there and I would either have to wait 4+ hours for one to become available or they would give me 2 separate mini cars. Both options were not viable as I had a pre booked ferry that was due to leave within 2 hours and not sure how they expected me to drive two cars as i explained i needed an estate for wife's wheelchair and suitcases

Told they would cancel my booking and I'm still waiting for them to investigate my claim 3+ weeks later! Am now out of pocket €300+ due to taxi transfers i had to pay.

Do not waste your money!

At the Caldera rental office, we waited approximately 20 minutes as two customers were ahead of us. When it was our turn, we met Isabelle, who was polite but unremarkable in her service. She located our reservation, printed the paperwork, and asked us to sign. We declined because she had not conducted a walk-through of the car as she had with the previous clients. Isabelle brought the vehicle to the front entrance, but not under adequate lighting. My husband asked her to move it closer, but she shrugged him off. It was dark, so we had to use our phone lights to inspect the car. We know we shouldn't have done this. Isabelle went inside and spoke to a colleague, who came to look at something on the car's dashboard briefly. I asked if everything was ok, and he said yes. Isabelle then returned, conducted a rapid walk-around, and started marking the sheet. We took some photos, but the lighting was insufficient. Despite our reservations, my husband signed, and we left, a decision we soon regretted.

From the start, my husband noticed that the car did not drive well and the steering wheel was stiff. He initially attributed it to being unfamiliar with the vehicle. However, halfway to our hotel, an hour away, we heard intermittent noises that caused significant concern. Given the late hour and our two small children, we decided to proceed to our destination, planning to call the office in the morning since it was almost midnight. The discomfort and worry about the car's condition marred our journey.

The following day, in daylight, we discovered the car was old and in poor condition, with stained seats. We realized the clients served before had received new cars, while we were given an old vehicle in substandard condition.
I called to report the issues. A representative answered and immediately dismissed our concerns, attributing the noise to the air conditioning. She asked if there were any warning lights, and when I said no, she insisted it was the A/C. I requested a car exchange, but she said it was not possible. When I asked to speak with a manager, she hung up mid-sentence. I called back twice with no answer. The same representative answered aggressively on the third call, questioning if I had issues with the employees or the company. I clarified my problem with the car and asked to speak to a manager. Eventually, Demetri got on the phone, repeated the same questions, and requested I turn the car and A/C on. Since the noise only occurred while driving, he said he would send someone to our hotel to check the vehicle. However, no one came. I called back eight times to two numbers listed on the office door but received no response.
When we returned the car, Demetri said the company had sent him to address the situation, primarily the unprofessional behavior of his colleague who had hung up on me. At first, Demetri offered circular explanations but eventually apologized for his colleague’s behavior, which I appreciated. He kept claiming they had sent someone to our hotel and that the Caldera main office had called me several times. I showed him my call log, which had no missed calls. When he checked the number they called, it was incorrect. Despite this, he still insisted the central office had called me.
Demetri then asked if I worked in IT, which I found strange. I said no. He asked to see my phone, and, oddly, I complied. He manipulated my call log, deleting a number, and then said, "You see how easy it is," insinuating that I had deleted evidence that the company had called me. This was a baseless and absurd accusation. His comment disappointed me since I thought Demetri would be more professional than his colleague, who yelled and hung up on me. At this point, it’s clear that continuing any further discussion is useless. I told him we had a flight to catch and needed to leave, asking him to close our ticket and refund our €750 deposit. He did not give us any paperwork or receipts before leaving. Regardless, we had to go and catch our flight. The customer service at Caldera Rentals was highly disappointing. The car they rented to us was old and poorly maintained. Despite our intention to support a local business, I cannot recommend this company. A minor issue escalated into a significant problem due to the staff's unprofessional and immature behavior, revealing their lack of customer service and conflict resolution skills. This experience has left us deeply dissatisfied.

Auto ritirata a Salonicco e riconsegnata a Corfù (unica compagnia tra le varie ricercate che lo consente, naturalmente con sovrapprezzo). Bus navetta a Salonicco arrivato dopo alcuni minuti di attesa senza bisogno di chiamare. L autista aveva il nostro nominativo nella lista. Auto consegnata in meno di 20 minuti, auto non molto nuova ma più grande di quella prenotata. Qualche piccolo danno di carrozzeria già presente e fotografato su indicazione del personale dell ufficio. Riconsegna senza problemi a Corfù al mattino presto, velocizzando la pratica perché il volo partiva a breve. L ufficio è a lato dell aeroporto (250m), non serve la navetta.Cauzione restituita dopo 3 giorni

Sono arrivato in aeroporto di Creta alle 6,15 per poi partire alla volta dell'Italia..una signora piuttosto nervosa,poiché non sono arrivato alle 7,ma in anticipo,mi ha chiesto una penale di €25..ho guardato il contratto ed il sito è non c'è traccia di questo balzello richiesto..per tutta risposta,ci ha fatto caricare la macchina dei bagagli scaricati un minuto prima di entrare in ufficio e ci ha detto di tornare in "orario".
Siamo andati in giro a consumare una mezza tacca in più lasciata in serbatoio.
Non è un regalo meritato.
Penso ad una penale se consegno in ritardo.
È stata irremovibile, scortese,nervosa e zero cortesia verso un cliente con famiglia.
Spero venga rilasciata,come previsto,la caparra di €750 nei tempi indicati.

Da evitare dopo più di un mese ancora non ho notizie della caparra di 750 euro, contattati più volte senza risposta ora mi tocca agire legalmente. Statene alla larga

We returned our hire vehicle on 25th June and still not recieved our insurance payment deposit back nearly 2 months ago.Have send many emails and no reply.we are owed approx £200. Do not give money to this company as you won't get it back!

Via booking.com auto gehuurd.
401 euro betaald. Auto zou geleverd worden door Caldera.
Nooit een auto gezien en Caldera was niet te bereiken.
Met credTcard betAld en probeer nu via ing mn geld terug te krijgen.

In March, we made a car hire booking for August in Athens through economybooking.com and paid a £180 deposit, even though we were willing to pay the full amount upfront. Regrettably, our booking was canceled because we arrived late on the scheduled day due to flight cancellations during our journey from the other side of the world. Upon our delayed arrival at the Caldera offices, situated in a remote area, we found ourselves stranded with all our luggage and without a car. The manager proved unhelpful, and despite our presence at the booking location midday, economybooking.com informed us that we had forfeited our deposit due to a 'no show' situation. Notably, there was no prior warning of such a penalty for late arrival in the terms and conditions. It seems that this is the company's method of generating revenue while marketing affordable car hire services in partnership with economybooking.com."