Received items but very small and terrible quality. Have sent an email re refund but now reading these reviews think better to just write off the experience. Do not order!!!
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Veja o que dizem as avaliações
This is obviously a scam company. Unfortunately I haven't checked these reviews before ordering. No delivery and no answer from its support. They will steal your money- stay away. I won't I will not... Ver mais
Pessima esperienza di acquisto online: l'ordine è stato spedito due settimane dopo, da Dubai, ha dovuto passare la dogana, con il risultato che 114 euro sono diventati 165 euro. Il supporto clienti si... Ver mais
A empresa respondeu
Horrible service. 1. My order is out of deadline (more than 1 week) and it has not delivered yet. 2. Communication is very low quality. Firstly, they send me a template answer without info (“ As a r... Ver mais
Detalhes da empresa
Escrito pela empresa
CEDELAR established itself as a brand new concept store. Nowadays, everyone finds their own style of clothing. We offer you a unique, innovative and sophisticated line of clothing.
Informações de contato
França
- cedelar.com
1,3
Muito Ruim
115 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a very good company…
This is a very good company that sells quality products. I had no problems, my products were delivered on time.
30 de maio de 2020
Avaliação não solicitada
Awful Company, scam
Awful, awful experience. The clothes that came were lacking any kind of branding except for a wash label in Chinese, terrible quality and poorly sized. This company says it is based in Paris - it is not. All employees appear to be based in China. Customer service representative has ghosted me. 70 euro for a pair of fake denim pants that are unwearable and no refund, which I have asked for. They are also deleting Instagram comments of people asking for help and answers.
28 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Juliette, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
This brand is fraudulent
This brand is fraudulent. I purchased items from them a while ago and still have not recieved my items.I spike a to a Marie who sold me a story that my items were on their way but this person could not provide me with a tracking number. They give options for DHL delivery on their website which supposedly takes 5-7 days but that is also a lie. DO NOT BUY ANYTHING FROM THIS BRAND AS THEY WILL TAKE YOUR MONEY BUT NEVER DELIVER THE ITEMS.
27 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Stella, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Terrible experience, poor quality clothing
I never leave reviews for companies because I generally get decent service, but I thought I was going to be scammed by Cedelar because I ordered clothing in March (it is now mid-May), and emailing them, messaging them, gave me NO response! I eventually got a tracking code with items shipped from China, which is totally unexpected because I thought the company is based in Europe. Seriously ghosting your customers and giving them NO updates on their orders doesn't inspire a lot of trust.
My clothing eventually arrived, but it doesn't look 100% like the photos, they came all wrinkled, and didn't look high quality. They had Chinese labels and tags on the clothing. Honestly think this company just marks up clothes from China a million% just to profit. I do not recommend.
15 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Jenny, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Recieved my order
Recieved my order. Just liked the quality and I'm satisfied with the product. Would like to purchase more.
13 de maio de 2020
Avaliação não solicitada
Terrible service
Very slow customer service on any enquires especially on refund! Terrible!!!
8 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Leah, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Horrible store and FRAUD
Horrible store!
Looks like a fraud store - I have paid 280 euros worth of clothes on 19th March and still no delivery or even a tracking number!
After I wrote them two emails and on Instagram - they provided me with a tracking number from CHINA!
They say they are based in France but now I do not believe it.
Still have received nothing.
Do not shop here! Save your money!
6 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Absolutely awful online shopping…
Absolutely awful online shopping experience.
Was waiting for my order for 2 months and received the package from CHINA! and also had to pay extra tax.
The item does not look the same as on the website. The quality is definitely not worth the price.
Very disappointed as I really liked the design on the website.
5 de maio de 2020
Avaliação não solicitada
Resposta da Cedelar
Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Absolutely terrible
Absolutely terrible customer service.
I purchased £150 worth of clothes from the site 6 weeks ago and still yet to receive anything. I have tried to contact them via their website, Facebook and finally on instagram only to be read and ignored.
DO NOT BUY FROM HERE
Shocking to say the least.
28 de abril de 2020
Avaliação não solicitada
Resposta da Cedelar
Hello Katie, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
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