Collar of Sweden Avaliações 

85
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My order never arrived, and the customer service team is not taking any responsibility or actions to solve the problem. It’s been 1.5 months now and their solution is to “wait and see”. They are not o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a silver reflective bag and am so pleased with it. Just exactly what I needed and absolutely gorgeous quality. I ordered on Sunday night and it arrived 4 days later which is brilliant from ov... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ringde för att be om råd då den sele jag beställt var för trång över halsen.Övriga remmar satt perfekt.Fick tipset att byta till en storlek större och även tips om hur man kunde spänna åt remmarna mer... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love Collar of Sweden! Their harnesses are not only beautiful and stylish, but also incredibly well made. What makes them truly special for me, though, is how gentle they are on my... Ver mais

Detalhes da empresa

  1. Pet Shop
  2. também em
  3. Loja de Acessórios de Moda

Escrito pela empresa

Welcome to Collar of Sweden. Creators of colourful & trendy dog accessories for both pups & humans. For the pups we've got dog collars, leads, beds, engraved name tags and more. For the hoomans we got stylish caps, beanies, bags & functional totes. We have styles, colours & products for every personality. High Paw!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

85 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(85)

18 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Stay away

Beautiful items, on paper. Ordered a collar and a “leather” lead, after only 3 months it was showing significant wear and tear. Sent in pictures, was told my dog bit it, which was not true. Nevertheless bought another one, this time the plastic option. Paid for standard delivery (advertised as 5 business days), item did not show up for 18 calendar days. On day 19 I refused delivery. Complained via email, was told to be patient, to appreciate they are a two men shop and that things “always get lost and stuck by post”. Their items are not cheap and I’m sure they have a good margin. Why not employ somebody to help with shipping and to improve the awful customer service? After all, they don’t claim they are a two men shop when they charge you. Would never buy anything else from, stay away. There are better companies out there for iggies and whippets, offering “real leather” and durable goods including next day delivery for free (i.e. The Trendy Whippet).

EDIT after merchant reply: I never received or accepted a 50% discount offer/voucher for a new lead, and the second one I bought was at full price! And my order was dispatched 7 calendar days after placing the order, according to the Swedish Post tracking service. Again, stay away from dishonest merchants.

EDIT 2: the parcel never got lost at sorting center, Swedish Post was waiting for you to drop it (I have screenshots). Of course I got my money back, as I am insured, and I didn't buy the lead to receive it after 18 days! As I said, I never accepted delivery so I am not enjoying any free items from you at all. Just another lie, as the 50% discount I was offered by you and accepted. I'd love to see a screenshot of that! Get on with life, be honest, and improve your focus on customers.

3 de junho de 2024
Avaliação não solicitada
logotipo da Collar of Sweden

Resposta da Collar of Sweden

Hi Marcello and thanks for the review even if you have made it up due to a delayed delivery.
You sent us photos of a lead that had very clear signs of bite marks on the lead and we then was kind to offer you 50% discount for a new lead which you accepted. We have never said that all packages ALWAYS get lost or stuck.
I wrote and explained that they SOMETIMES can get lost or stuck in custom clearance. But it's more rare then common, but it can still happen.

Since we are shipping our orders from Sweden it's not the same as ordering from a company based in the UK.
We sent your order the day after we received it and we are sorry about the delay but custom clearance and transportation delays are unfortunately out of our control.

Hope you have a nice day and you feel a bit better after leaving this review 🫶🏼❤️

EDIT after buyers reply:
Unfortunately your parcel was lost at the sorting centre (as I already explained to you in previous email conversations) and that's why it took some extra days for it to be scanned at the Swedish Postal Service. You've also made a claim to your payment provider which already has refunded the full amount back to you. So once again please don't spread lies about us and say we are dishonest just because your lead order was delayed due to some logistical issues with our shipping provider. Enjoy the free lead you have received and please stop with your lies and fake reviews.

Best regards David

Avaliado com 1 de um total de 5 estrelas

j'ai acheté une laisse pour ma petite…

j'ai acheté une laisse pour ma petite chienne quand j'ai déballé le colis j'ai découvert la qualité du cuir médiocre et l'épaisseur c'est plutôt pour promener un chat mais pas un chien c'est honteux de vendre un article pareil choisissez un autre fournisseur je vous le conseil.

29 de abril de 2024
Avaliação não solicitada
logotipo da Collar of Sweden

Resposta da Collar of Sweden

Bonjour Dominique, merci pour votre avis sur Trustpilot, vraiment désolé d'apprendre que vous êtes déçu.

Je voulais juste vous dire que vous avez commandé notre laisse la plus petite et la plus étroite pour les très petits chiens. Vous avez également commandé en matériau végétalien, c'est-à-dire pas en cuir véritable, ce qui rend la qualité différente.

Quel genre de chien avez-vous et combien pèse-t-il ? 😇

N'hésitez pas à revenir vers nous et nous vous aiderons à trouver les produits adaptés à votre chien.

Passe une bonne journée,

Cordialement David

Avaliado com 4 de um total de 5 estrelas

Rigtig fine halsbånd…

Rigtig fine halsbånd og til priser alle kan være med på - eneste minus er, at hardwaren ikke holder sin farve (bliver rødlig/rusten i farven) Men det giver en undskyld for at købe wt nyt og fint print/farve til min hund 😉

22 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My absolute favourite collars!!

These are my absolute favourite collars for Luigi. The amazing quality and the beautiful range of colours they have available makes me want to own them all! They fit so well and Luigi gets so many compliments when he’s out and about in his. The customer service is also excellent. They are so helpful and super quick to respond to any questions. I’m just having trouble trying to decide which one to get next now!

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I’ve purchased from COS many times and…

I’ve purchased from COS many times and I have always had a positive experience. Orders are delivered in a timely manner and any customisation has never been an issue. The quality of the collars is amazing and there are many options. The only thing I would say is the leashes are not the best quality and I would not use them on strong dogs.

1 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

色も豊富で色んな服に合わせやすく

色も豊富で色んな服に合わせやすく、とってもお気に入りのアイテムです✨
購入して一年経った今でも購入時と同様の状態を保てているので、長く使えそうです!
ありがとうございました🥰
またご購入させていただきます❤️

14 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Riktigt härliga designer

Är alltid lika spänd när Collar of Sweden ska lansera nya produkter! Har aldrig blivit besviken på deras kvalitet, design eller bemötande när jag kontaktat de. Mina favoriter är reflex och glitter koppel med halsband, och kepsen ”fur mama” ✨

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We absolutely love the products from…

We absolutely love the products from Collar of Sweden. Our dog has several collars, the towel, the big bag and also the dog shoes. The products are not just very fashionable but you also get great quality for the prize.
No doubt that our collection will continue growing.

16 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Design, kvalitet och service i toppklass

Otroligt fina produkter, både design- och kvalitetsmässigt. Trevlig och personlig service/bemötande och snabba leveranser! Använder bara halsband och koppel från Collar of Sweden och får alltid komplimanger när jag är ute med vår lille italian greyhoundkille :-) Rekommenderar varmt!

20 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love these collars!

I love these collars!!
We have four Italian greyhounds wearing these on a daily basis.
I have acquired a lot of these collars over the years to grow my collections , cause I enjoy being able to choose a collar/colour according to the weather, season, mood etc 😊
Thanks for the awesome fashion 😍

16 de janeiro de 2024
Avaliação não solicitada

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