Costa Avaliações 

Frankly disappointing, they are increase store opening hours while cutting hours for staff, forcing staff to work longer, while also failing to provide a buffer for sickness which is rampant.
They don’t pay anywhere near enough to entice new workers in, meaning that the staff that are working are going without legally required breaks, those who are legally limited by hours(due to age) are working more than they are allowed, and they don’t pay OT, which screws over the staff when the store is left in a mess and requires time, that’s not allowed, to clean to an acceptable standard.

Frankly the miss management and constant push for to get more for less out of their workers is going to cause the company to implode if they are not careful.
They provide negligible training to store managers, meaning they are constantly fighting with a helpdesk to get anything done.

Chislehurst Costa coffee staff are not very friendly..despite my best attempt at getting them to Smile ,,,,being sociable etc ...
Customer service very poor refusing to assist with the APP problems or assisting with carrying food or trays . ...
One member of staff should so loudly I could not concentrate on my work .
Not good overall.

Sophie in riverside Chelmsford was extremely polite and makes latte with passion and enthusiasm.

Getting a flat white at any of the Bolton Costa Coffee branches is a gamble since Coca-Cola took over.
I have a look at who is at the machine and order accordingly. I believe the staff does train on-site as they get along. Not a good policy. You can tell why Costa was successful prior to the takeover. Shame on the new management.

Dishwasher not working again so the cups Sandwich was cold in the middle
You pay good money and get rubbish service

I am regular customer of Costa coffee so whenever I go I try to get coffee from Costa coffee.
Today I was in Eailing and ordered a Decaf Cappuccino but unfortunately the staff very rude and she gave me very cold Latte instead.
I wanted an extra hot Cappuccino in takeaway cup but she made me cold latte in Ceramic Cup .
When I complained she said I ordered latte I didn’t get involved in an argument but
I was Very disappointed with the staff behaviour I left cafe with my friend and bought coffee from an other coffee shop.i still love Costa but I will never buy from Ealing store .

Yet another app with a scam that doesnt let you have your birthday reward

I'm a regular customer to Preston Deepdale Costa and have always had a top class experience whether I sit in or take away. The staff are all very friendly and professional.
I have to mention today, I ordered a coffee cake and a toastie, picked up the cake and coffee and walked off without the toastie!
Got all the way across the car park, which I might add is big and was pouring with rain, got in my car then looked up to see the young lady with the red hair (sorry don't know your name) standing there with my toastie!
Now that is what I call customer service.
Going over and above for customers is rare these days, that really impressed me. Thanks again, I really enjoyed it 😂

Was Costa Newark - near the B&Q.

I bought cheese toastie and extra hot flat white - and said these were to take out. Both were served for eat in. I politely asked for a take-out: the staff were clearly just annoyed and rude: slopping the coffee into a cup and throwing the toastie into a bag. And the coffee wasn’t extra hot, just normal. Anyone can make mistakes - that’s not the problem: it was the staff attitude, customers clearly getting in the way. Really bad service.

القهوة طيبة بس الخدمة كانت شوي بطيئة اليوم، مو دايم هيك.

Went to Costa Coffee situated in Tescos Kingsnorth, i go here each week before doing my weekly shop. Today is the worse ive seen, service was very slow, tables dirty, staff unhelpful but to top it off one of the staff was picking her nose whilst serving, she didn't wash her hands afterwards, just continued to serve. Don't think I'll go there again, especially if she's working, gross and disgusting 🤮🤢

Had to share this as it made me laugh!!

For details see my previous reviews

I have now received an e mail asking me to review my experience - good I thought- I will let them know how useless the customer care is

Click on the link - ooops it says something has gone wrong - they can’t even get that right!!!

Staff looked bored, not cheerful. I said I would have had a pastry but they had flies crawling over them.
Cappuccino was dark and very strong. I left it.
Much nicer places around.

Costa Langstracht Aberdeen at Tesco Store excellent service friendly and very helpful always a pleasure to visit thank you kind regards ronnie mathieson

William Harvey Hospital Ashford. I am on a fat free diet pending operation.
1. No oat milk for days.
2. When it turned up, ordered a large oat latte & it was watery, no froth.
3. Took it back, ordered another & it was nearly cold, just like warm.

Worst customer services ever. I was unable to find out the balance of my costa gift card online so contacted customer services who informed me there was £20 on the gift card.When I went to costs a few weeks later ,I was informed that the card had expired. I wrote back to customer services to say that I was disappointed that they hadn't informed me it was about to expire.The reply was to offer a free coffee as a gesture of goodwill. I know that these companies are able to reinstate the giftcard balance and think they could have at least reimbursed half of the balance. Myself and my family won't be visiting Costa coffee again.

Another disgusting coffee shop. Weymouth branch is tired, dirty and unhygienic. The toilet facilities are so awful.

Costa show nothing but contempt for customers by how they think we want to dine in a filthy, dirty sitting area. Tables are left dirty, no soap, or toilet paper in the toilets. I went in there one day and someone had left a bit of poo in the sink! when I told the service people they just closed the toilet and said this always happens. I'm sure this is where Covid originated.

My boyfriend & I went into costa in hucknall in Nottingham there are 2 guys who work there names are jamine& Joshua they have both excellent customers service if I could I would give them another 5 stars so it make it 1o for my experience of the store

Apparently dish washer broken so drinks dispensed in paper cups. This was not the experience we expected for the price.