CovaU Energy Avaliações 2.130

the service was great helped me thru everything

Like many people I look for the best deals in energy consumption. It was great to talk with Grace from COVAU. She was very knowledgeable, helpful, courteous and professional ensuring that I understood all aspects of the transfer to COVAU. Thanks for your help Grace you’re a valuable asset to the company.

Called after doing an energy compare and covaU was up the top. Being a Sunday night we didnt think we would get through but within 2 minutes we were taking to a lovely customer service person called Guillia she was friendly informative and signed us up within 15 mins. Overall a positive experience. Thanks for your help.

Maureen,
provided excellent information on options that suited our needs.
Very happy with the results

Malana was very helpful and provided excellent customer service. She explained everything clearly and helped me get a better deal with CovaU. I really appreciate her support.

I can't speak highly enough of the team at COVAU.

Recently, I was in a panic after thinking my new gas connection for my business was going to be cancelled. It had already taken nearly two months to receive an offer from Jemena, and after changing fitout teams, there was some confusion regarding my application. My previous fitout team had advised that they were no longer proceeding with the project, and unfortunately COVAU was incorrectly informed that the site was no longer going ahead. As a result, Jemena was instructed to close the job.

When I realised what had happened, I called COVAU quite stressed and expecting a difficult process. Instead, I was greeted by a genuinely helpful person who took the time to listen, understand the situation and assist me. The team quickly investigated the issue, rectified the misunderstanding and helped get my application moving again.

What stood out most was that I was able to speak with real people who genuinely cared about helping and finding a solution. Their professionalism, responsiveness and customer service turned a very stressful situation into a positive outcome.

Thank you to the COVAU team for your support and assistance. It's rare these days to find customer service of this quality, and I truly appreciate the help you provided.

specific call centre staff who are polite, efficient, and successfully resolve meter or connection issues during the initial call.

Grace answered my enquiry about the status of my pensioner concession in a speedy and courteous manner. I have a gas account with CovaU and am very happy with their service and a competitive product.

Cova u Cova u coustomer service representative is am so happy I don’t have word to describe my satisfaction really Cova u the best service

It was the best experience for today thanks

Great customer service and good sign up offers.

She understood what I am saying and tried help .
It was upset and annoying situation charge me twice old home and new home too .but she help me clearly.
Great

Really simple process. I was sick and tired of being stitched up with my current electricity provider. After searching for a better deal on the internet, found this CovaU Energy provider with a great Solar plan. Just rang them up and the operator was very helpful. She completely provided all the necessary information and the entire process was very simple. Nothing more to do other than ring CovaU Energy, give them my details and they do the rest. Im now expecting to get a heaps better deal on electricity prices than my current provider.

I have contacted Covau customer support, she was helpful and offered a great gas rate, and solved my concerns.

Opalyn was super helpful and friendly. She was able to assist me with my new gas plan and it was a very quick process.

Very good service. Quick and responsive. Thank you CovaU

Hello, Re: Reference Number: SF05242904
Today I spoke to a young woman on the phone who gave me great customer service and was a very good listener. Thank you.

Opalyn was very efficient in updating my gas plan today. Very satisfied.

The operator was great to talk to and helped me with my refund.