Called after doing an energy compare and covaU was up the top. Being a Sunday night we didnt think we would get through but within 2 minutes we were taking to a lovely customer service person called... Ver mais
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Veja o que dizem as avaliações
Good customers service. Fast response for any requests. You not have to waiting on the phone to contact CovaU customers services for enquiries (compares other like banks, government ets). Also they... Ver mais
I rang today to upsell update my personal details and enquire about and improved plan mentioned in my last statement with a reduced cost. My call was well received and the details were updated immedia... Ver mais
Really simple process. I was sick and tired of being stitched up with my current electricity provider. After searching for a better deal on the internet, found this CovaU Energy provider with a grea... Ver mais
Detalhes da empresa
Sobre CovaU Energy
Escrito pela empresa
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Informações de contato
Suite 05, Level 29, 225 George Street, 2000, Sydney, Austrália
- 1300 689 866
- support@covau.com.au
- covau.com.au
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth sign up
After some issues with a previous sign up request, the signup process with the agent today was smooth and helpful. He helped confirm that everything came through to me and the ensured the transfer would occur soon.
Good customer service
Good customer service, very helpful. Do not need to wait too long to speak with call centre representative.
Guillia, from Customer Service
Guillia, Customer Service was very helpful and promptly attended to my request for gas plan change
Would recommend COVAU services to anyone
Thank you
Great customer service
Rang to update my direct debit details the call center staff was very friendly and engaging. Great service!
Your customer service was exceptional
Your customer service was exceptional — professional, responsive, and genuinely helpful throughout the entire experience. I really appreciated the clear communication, patience, and attention to detail. The support team made everything smooth and stress-free. Highly impressed with the level of care and efficiency provided.
Grace made the change to a cheaper plan simple…
Grace made the change to a cheaper plan very easy. She explained the new rates at each step & applied the discount immediately.
Amazing customer service.
Good customer service very easy to talk…
Good customer service very easy to talk with
Just spoke to customer service to get…
Just spoke to customer service to get further feedback on our Concession discount request. She explained what we would need to do and then provided a link to on-forward the updated details directly to her.
Excellent service, thank you
Very happy with customer service
Very happy with customer service, good competitive rates, thank you!
Brilliant customer service
Contacted the customer centre on a weekedn to resolve a credit. Call was answered promoptly. I dealt with Rose who handled the call brilliantly across multiple accounts. Resolved the issue with no fuss. Great service. Thank you Rose!
Mark Ortega at CovaU was very helpful
Mark Ortega at CovaU was very helpful! He fixed up our billing issue, had good communication with us, and was clear in the next steps. He was fantastic to deal with. Thanks!
5-star customer service
Grace who assisted with my request was totally exceptional in providing me the best customer service. Ive had a more than postive experience overall.
Call Centre efficient and helpful
Their call centre was fast, efficient and very clear with the help I received regarding my account and connecting solar to the grid feed in.
Very helpful politely directed and…
Very helpful politely directed and attended to my queries promptly.. great service 👍
CovaU was wonderful to deal with.
CovaU was wonderful to deal with. Two questions were answered immediately - great service, great company!
Good choice
Bills are more expensive compared to other plans but the quality of the support is worth it. Grace was helpful and friendly all the way to help me set up my new connection.
Reasonable rate price and great…
Reasonable rate price and great customer service
Straightforward customer service that…
Straightforward customer service that was helpful with resolving an issue we ran into
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