CovaU Energy Avaliações 2.131

Good service. Thank you

On receiving my last account, there was a note that based on our past usage, we may be able to save $$ by changing plans. Upon phoning CovaU I was given information of a new plan, with feed in tariff & a discount on usage. Good service provided but you need to be proactive in following up if there is a better plan for you.

Fast, easy, helpful :))

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly guided me through the entire process and followed up with an email to confirm everything had been taken care of.

Excellent service — thank you very much.

Easy to setup account and was just as easy to close account upon moving house. Grace was very friendly on the phone.

We had an issue with the plan we signed up for and the team were very helpful in sorting it out. Great support and highly recommended.

I spoke to a woman from the customer service team regarding an outstanding bill. It related to a family member who had since passed. She was incredibly understanding and sorted the issue for me swiftly, and even accommodated a further request by me to document the incident via email which I was very appreciative of. She was super validating, helpful and kind. Thank you.

I am very satisfied with the service that I received.

I received a ridiculously high bill for about 20 days of electricity provision, with no payment of the solar feed in rebate. I contacted the help centre but they said I had to provide all this documentation to get the solar rebate, which my previous provider was giving me. I eventually spoke to a helpful person and she was excellent, following through with emails. Very responsive and helpful, the situation has now been sorted and my bill reduced by $168.

Communicated with CovaU about disconnecting the account of a deceased customer. They were quick, courteous and had everything sorted within 3 hours.

Had a great experience so happy so far

Had really good experience with the customer service. Got trouble with my account and customer service was exceptional, helped me with all my inquiry. very satisfied.

Excellent customer service today on following up meter reconfiguration. The person I spoke to understood the reason I was phoning and professionally resolved by query.

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. They send us helps within 10 minutes which was awesome and quick response.
Highly recommend this provider and their team.
Keep it up COVAU energy and their team.

Amazing Customer Service! Grace was really helpful, patient and friendly. Covau not just offer reliable energy service with great rate, also one of the best experiences, I couldn't ask for more.

Great customer service, easy to change plans after I was informed that my current plan wasn't the best for me. Highly recommend.