CovePure Avaliações 

89
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

We have experienced multiple issues with our CovePure, however, when our water unit starting making an awful noise, I video taped it and sent it to their company. They sent us a replacement unit at no... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was one of the best decisions I ever made. I love having pure water available to me at all times it may be room temperature but that’s OK. I got ice. I took my first drink of the cold water th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Along with providing healthy water that tastes great. CovePure makes water convenient for many varying temperatures. It also has a large container to keep the water flowing, for all needs. CovePure ma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered our Covepur and absolutely loved it, however the pitcher that came with it was faulty and leaking everywhere. Not only did customer service replace our filter, they replaced our entire syst... Ver mais

A empresa respondeu


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

89 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(89)

74 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I purchased one for my family last year…

I purchased one for my family last year around the first of it. We as a family we love it is the best water bar none.
Live in a city where they use chlorine and others I don’t know about.
We quit buying pop right away. Drink water all the time. Use Yeti when going in car. We use an ice maker next the dispenser. Water and ice are RO. Makes the best coffee. Grind beans myself. The coffee is so smooth. Use Jose’s gourmet coffee Colombian Coffee. It doesn’t get any better than that!
Great customer service. Keep the beans in a planetary designs kilo for no air in the storage Holds 2.5lbs. Try some you will love it.

3 de agosto de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing this! We absolutely love hearing how CovePure has become such a big part of your family’s daily routine, from staying hydrated on the go to making your coffee and ice with purified water. It’s especially great to hear that you’ve been drinking more water and cutting back on soda. We’re also glad to know our customer service has made a great impression. Thank you for your support and for sharing all the ways you enjoy your CovePure! 💧☕

Avaliado com 5 de um total de 5 estrelas

Awesome and very helpful 🔥🔥🔥Great…

Awesome and very helpful 🔥🔥🔥Great Quality

4 de agosto de 2026
Avaliação não solicitada
logotipo da CovePure

Resposta da CovePure

Thank you so much for the kind words! 🔥 We’re thrilled to hear you’re enjoying the quality of your CovePure. We truly appreciate your support and the five stars! 💧⭐️

Avaliado com 5 de um total de 5 estrelas

I had a problem with my covepure

I had a problem with my covepure, called customer service and they were very responsive and helpful. Solved my problem in less than one week, I mean I got a replacement in less than one week. Thank you 😊 ⭐️⭐️⭐️⭐️⭐️

30 de julho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing this! We’re glad our team was able to respond quickly and get a replacement to you in less than a week. It’s wonderful to know we could get you back to enjoying your CovePure without a long wait. Thank you for the five stars and for trusting our team! 😊💧

Avaliado com 5 de um total de 5 estrelas

Just LOVE CovePure...water now tastes great!!

I just LOVE my CovePure!! I've had this machine for 6 months and it still amazes me. It not only makes water taste great, but it has soooo many features that I love. My favorite feature is the instant hot water, no more boiling water on the stove to get hot water. Get this machine, you'll wonder why you didn't do it sooner!!!!

3 de agosto de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for the love! We’re thrilled to hear that you’re still enjoying your CovePure after six months and that the instant hot water has become your favorite feature. No more waiting around for the kettle or stove is definitely a win! We truly appreciate your enthusiasm and recommendation. 💧☕

Avaliado com 5 de um total de 5 estrelas

I have enjoyed this water filtering…

I have enjoyed this water filtering sysem immensely! The water tastes clean, it's operational instantly without soaking or priming filters (a huge plus for me). I also like getting hot water for a quick coffee or cup of tea! Customer service is very responsive to the few questions I have had with great resolution. I think it's a trustworthy and reliable product and company.

1 de julho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing your experience! We’re thrilled to hear you’re enjoying the clean taste of the water and the convenience of having hot water ready for coffee or tea. It’s also great to know our team has been there to quickly answer your questions and help when needed. Your trust means a lot to us, and we truly appreciate your kind words and support! 💧

Avaliado com 5 de um total de 5 estrelas

Great product and great customer service

We took our CovePure on an extended road trip across the US and it was invaluable. We didn't have to worry about finding quality water, plus there was always hot and cold water when we needed it. It worked perfectly and we've continued to use it on a daily basis since getting home. When I had a product question, their customer service responded quickly with the information I needed. Great product and great customer service.

28 de julho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing this! We love hearing that CovePure was able to make your road trip easier and give you one less thing to worry about along the way. It’s great to know the CP-16 worked perfectly on the road and has continued to be part of your daily routine since you got home. We’re also glad our support team could quickly help with your question. Thank you for trusting CovePure and for the kind recommendation! 💧

Avaliado com 5 de um total de 5 estrelas

CovePure

Totally satisfied with the product and the support. The support side is honest and straight forward. They saved me money by better explaining the filter replacement program.

8 de julho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for your review! We're so glad you're happy with both your CovePure and the support you received. Providing honest, straightforward guidance is something we truly believe in, so it's wonderful to hear we were able to help you save money by recommending the right filter replacement schedule. We really appreciate your trust and support! 💧😊

Avaliado com 5 de um total de 5 estrelas

I love my CovePure

I love my CovePure. I have had a couple problems and the customer service is excellent! Both times I got sent a new one. I would not want to be without one!

7 de julho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for your kind words! We're sorry you ran into a couple of issues along the way, but we're so glad our team was able to get everything resolved quickly. Knowing you wouldn't want to be without your CovePure truly means a lot to us. Thank you for your trust and support! 💧😊

Avaliado com 5 de um total de 5 estrelas

Best house warming gift ever

I bought the water filter as a house warming gift. My friend said she never had water that tasted so good. It's the best practical gift I've ever given and so happy it worked well.
I made an error in the delivery address but the customer service was quick and thorough in helping me correct it. Many thanks!

28 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing this! What a thoughtful housewarming gift, and we're so happy to hear your friend is loving the water. We're also glad our customer support team could quickly help correct the delivery address and make sure everything arrived as it should. Thank you for choosing CovePure for such a special gift! 💧😊

Avaliado com 5 de um total de 5 estrelas

I love my CovePure unit

I love my CovePure unit, it is easy to use and I feel much safer using it with my city water. I don’t have to buy water in plastic bottles. Saves money. Customer service is awesome!

1 de julho de 2026
Avaliação não solicitada
logotipo da CovePure

Resposta da CovePure

Thank you so much for your wonderful review! We're so glad you're enjoying your CovePure and that it gives you greater peace of mind with your city water. It's great to hear you're saving money while cutting back on plastic bottles, too. We're especially happy our customer support team has been there for you when needed. Thank you for your support! 💧😊

Avaliado com 5 de um total de 5 estrelas

The purchase and the set up was great

The purchase and the set up was great. The water we get now is exception and well worth the price.

14 de maio de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for your review! We're so glad the purchasing process and setup were smooth and that you're enjoying the quality of your water. Hearing that you feel it's well worth the investment means a lot to us. We truly appreciate your support and hope you continue enjoying your CovePure for years to come! 💧😊

Avaliado com 5 de um total de 5 estrelas

I bought two different products at the…

I bought two different products at the beginning and I ended up returning the other brand because I have two homes and the Cove pure one was the best one out of the two. It was very easy to use, the tank gives you a lot of water to draw from so overall love the taste and the way that it functions most of all.

29 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing your experience! We're honored that after trying two different products, CovePure came out on top. It's wonderful to hear you're enjoying the taste, the larger water capacity, and how easy the system is to use. Thank you for choosing CovePure for your home, and we truly appreciate your support! 💧😊

Avaliado com 5 de um total de 5 estrelas

The CovePure delivers clean water that…

The CovePure delivers clean water that tastes amazing. The unit works perfectly with absolute NO drips. Easy to fill and quick to deliver clean fresh water at a moments notice and temperatures that suite your needs. From hot to cold to room temperature . What more can you ask for in a well made machine. There Customer service is beyond helpful and quickly available to help if you need it. Love love, love it. Give it a try you won't be sorry.

26 de fevereiro de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for your wonderful review! We're so glad you're enjoying the clean-tasting water, the different temperature options, and the overall experience with your CovePure. It's also great to hear our customer support team was there when you needed us. Your recommendation means a lot, and we truly appreciate you taking the time to share your experience. Enjoy your CovePure! 💧😊

Avaliado com 5 de um total de 5 estrelas

Love my CovePure CP-16 and CovePure's Customer Service!

I purchased my CovePure CP-16 water filter unit in November 2025, as recommended by a couple of YouTubers I trust. I've been using the unit every day for approximately 7 months at the time of writing.

I REALLY wanted something to properly purify my city water - it's truly disgraceful that we live in the "modern age" yet don't have properly purified water on tap... smh.

Once I unboxed the unit and installed the provided filters (super easy installation), I flushed the system a few times as recommended for first-time use. After that, I was off to the races! This unit is extremely reliable and easy to use. I genuinely get a lot of satisfaction from knowing my drinking water is properly purified, and the overall cost is truly affordable. It's actually driven me to drink more water during the day than I normally would, which is obviously beneficial for my health.

I recently ordered a couple of replacement filters but soon discovered I was a bit early based on my usage. Kimmy at customer support emailed me to let me know I likely wouldn't need a replacement RO filter for quite some time. Given their limited shelf life (2 years), it's best not to stockpile them since they'll expire if not used in time.

She outlined all the relevant details about both filters (PCB & RO) and even reduced my order from two filters down to one (PCB only) after confirming with me that it was the best solution for my needs.

I'll likely take advantage of their filter subscription in the future, but wanted to confirm my initial usage after one year before jumping in. Kimmy says they'll personally consult with me when I'm ready to ensure the delivery frequency meets my individual needs.

Overall, I'm highly impressed with both the device itself (CP-16) AND CovePure's customer service. They didn't have to go out of their way to correct my "user error," but they did, and I'm grateful for it.

Great product, great service—highly recommend!

PS: Kimmy deserves a raise if her boss is reading this!!! 😉

27 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Wow, thank you so much for taking the time to write such a thoughtful review! We're honored that you chose CovePure after so much research and that the CP-16 has become such a valuable part of your daily routine. It’s especially rewarding to hear that you're drinking more water and enjoying the peace of mind that comes with it.

We're also thrilled that Kimmy was able to help you choose the right filters for your needs instead of simply processing your order. That's exactly the kind of honest, personalized support we strive to provide. We'll absolutely make sure your kind words (including the P.S. 😊) are shared with Kimmy and the rest of the team.

Thank you for your trust, your recommendation, and for being part of the CovePure family. 💧

Avaliado com 5 de um total de 5 estrelas

After becoming frustrated with… regular filters

After becoming frustrated with purchasing bottled water and using conventional filters, I spent six weeks researching a better solution and ultimately chose CovePure. The improvement in water quality has been significant, and I no longer have concerns about its safety or filtration process. Additionally, when I mistakenly ordered extra filters, their customer service team proactively reached out and clarified that they were unnecessary. Their guidance not only saved me $100 but also helped me better understand the system. I value both the product and the knowledgeable, responsive support team behind it.

1 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for this thoughtful review! We're honored that after so much research, you chose CovePure. It means a lot to hear that both the water quality and the support from our team have lived up to your expectations. We're especially glad we could help you avoid an unnecessary purchase and make sure you had the right filters for your needs. Thank you for your trust and for sharing your experience with others. 💧

Avaliado com 5 de um total de 5 estrelas

I just received mine yesterday

I just received mine yesterday. So here is a review that is one day old. The box was in perfect condition when I received it, very well packaged. I put it together in 20 sec, plugged it in and it did everything the instructions said that it would do. I am very happy with the taste of the water. The cold function works great. It’s replacing my water cooler machine, saving me a lot of kitchen space. The pitcher is always refilled when used, which was a great idea, comes in very handy for Immediate clean water. I will have to see how hard it is to get new filters when that time comes! But so far I am very happy.

20 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you for sharing your first impressions! We’re thrilled to hear everything arrived in perfect condition, setup was a breeze, and that you’re already enjoying the taste of the water. It’s great to know the CP-16 is helping free up some kitchen space too. We appreciate you giving CovePure a try, and we’ll be here whenever it’s time for replacement filters or if you have any questions along the way. 💧

Avaliado com 5 de um total de 5 estrelas

Absolute Game Changer for Clean Water and Stellar Customer Support!

I rarely write reviews, but my experience with CovePure has been so exceptional that I had to share. After extensive research into countertop reverse osmosis systems, I purchased the CovePure CP-16, and it has completely transformed our daily routine. The water quality is night and day compared to our old pitcher filters. Thanks to their ClearWave filtration technology, the water tastes incredibly crisp, pure, and clean.
I love that it sits beautifully on the counter without requiring any messy plumbing adjustments. You literally just plug it in and it's ready to go.
The on-demand hot and cold temperature choices are pure convenience—perfect for a quick morning coffee or an instant glass of chilled water.
The built-in pitcher design is genius. It makes it incredibly easy to grab and fill up large pots for cooking or Sunday dinners.
The unit feels robust, sleek, and uses high-quality, BPA-free materials that give me total peace of mind regarding microplastics.
The Customer Service truly sets this company apart is their world-class customer support. I reached out via their Contact Support phone number regarding my replacement filter subscription and was blown away by the responsiveness. Not only did a real person answer my call promptly (thank you, Kimmy!), but they were incredibly polite, patient and highlyprofessional which is always appreciated.
Final Verdict: If you are hesitant about investing in a water filtration system, don't be. Between the pristine water quality of the machine and the reassuring, helpful support team, CovePure is worth every single penny. Highly recommended!

19 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Wow, thank you for such a thoughtful and detailed review! We’re honored that after so much research, you chose CovePure and that it has made such a positive difference in your daily routine. From the water quality and convenience features to the pitcher design and overall experience, it means a lot to know the CP-16 has lived up to your expectations. We'll be sure to pass along your kind words to Kimmy as well. Thank you for your trust, your support, and for taking the time to share your experience with others. 💧😊

Avaliado com 5 de um total de 5 estrelas

Our experience with CovePure has been…Nothing short of Par-excellent with customer care!!

Our experience with CovePure has been nothing short of par-excellence. We experienced a malfunction with the machine because I had overlooked an important step in the proper use of it. Even though it was my fault for the malfunction, CovePure replaced the it with a new machine within a couple of weeks. This time included shipping time. They were quick responses to emails and even quicker response for replacement. One important note to make additionally, They sent me a new machine and advised to keep the old and not have to return it. There are a few interchangeable parts that could be replaced if necessary. Although, they are very well made and not likely. The point is, I didnt have to return the old one in order to obtain the new one at no additional cost.

21 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing your experience! We’re glad we could help get you back up and running quickly. Your honesty about what happened is greatly appreciated, and we’re happy our team was able to make the process as smooth as possible. Knowing that our responsiveness and support left such a positive impression means a lot to us. Thank you for your trust and for being part of the CovePure family. 💧

Avaliado com 5 de um total de 5 estrelas

I received the CovePure well packaged…

I received the CovePure well packaged and in perfect shape. The instructions for set up was easy to follow making set up a breeze. So far, I am thrilled with my purchase..I am drinking so much more water now..I love everything about it..

19 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

Thank you so much for sharing this! We're delighted to hear everything arrived safely and that setup was quick and easy. One of our favorite things to hear is that customers are drinking more water because they genuinely enjoy it. We're thrilled you're loving your CovePure so far, and we truly appreciate your support! 💧😊

Avaliado com 1 de um total de 5 estrelas

The machine does not cycle past the…

The machine does not cycle past the filtering cycle. It throws a P1 code. 14 months old and nothing but issues. Bought to help my husband who has liver illness. We are senior and this is not worth our time and we saved along time for this machine.

17 de junho de 2026
Avaliação não solicitada
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Resposta da CovePure

We're very sorry to hear about your experience. We understand how frustrating it must be to deal with a P1 error after 14 months of ownership, especially when you purchased the system to support your husband's health needs.

Please know that we take situations like this seriously. Our team will be reaching out to you directly to review what happened and make things right. We appreciate you bringing this to our attention and giving us the opportunity to help. 💧

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