We have experienced multiple issues with our CovePure, however, when our water unit starting making an awful noise, I video taped it and sent it to their company. They sent us a replacement unit at no... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
This was one of the best decisions I ever made. I love having pure water available to me at all times it may be room temperature but that’s OK. I got ice. I took my first drink of the cold water th... Ver mais
A empresa respondeu
Along with providing healthy water that tastes great. CovePure makes water convenient for many varying temperatures. It also has a large container to keep the water flowing, for all needs. CovePure ma... Ver mais
A empresa respondeu
We ordered our Covepur and absolutely loved it, however the pitcher that came with it was faulty and leaking everywhere. Not only did customer service replace our filter, they replaced our entire syst... Ver mais
A empresa respondeu
4,5
Excelente
89 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Broke after 75 days…
To be determined… received a new CovePure CO-16 unit. Our family has enjoyed using this unit, until it stopped working, 75 days after purchase. Customer service is in Philippines, and they said unplug and re-plug about 5 times. Try running warm water through it. No luck. After an hour on the phone, they are sending a replacement unit. So, we love it when it works. We’ll see how the second unit works…
11 de julho de 2025
Avaliação não solicitada
Resposta da CovePure
Hi Russel!
Thank you for sharing your experience. We’re so glad your family enjoyed the CP-16, and we’re sorry it stopped working sooner than expected. That shouldn’t happen, and we appreciate your patience while we got things resolved.
Your replacement is on the way, and we truly hope this one gives you the smooth, reliable experience you were expecting from the start. Also, just to clarify – our support team is global, with team members in the U.S. as well. Thanks again for giving CovePure another shot!
– The CovePure Team
HIGH RECOMMEND COVEPURE!!!
Last January (2025), my family and I purchased the Cove Pure CP-16 for our daily drinking water needs. To say we thoroughly enjoyed our CP-16 and the water it provided would be an understatement! We were so impressed with the CP-16 and the water it purified! Last month (May), we started to experience some problems with our CP-16. We contacted Gale at Cove Pure and he immediately helped us! Gale was excellent in his knowledge of the CP-16 and in helping us! Gale sent us another CP-16 and our problems were resolved! Gale provided us with the best possible customer service and we highly recommend Cove Pure for they are an outstanding company with outstanding products! You can't go wrong with Cove Pure!"
16 de junho de 2025
Avaliação não solicitada
Resposta da CovePure
Hi T Chew!
Thank you so much for your kind and thoughtful review! We're truly grateful you chose the CP-16 for your family's daily water needs, and we're even more thankful for your patience when issues came up. It means a lot to hear that the support you received made a difference.
We'll be sure to pass along your feedback to Gale – he’ll be so glad to know he was able to help. If you ever need anything down the road, don’t hesitate to reach out. We’re always here for you.
– The CovePure Team
Looks so nice
As others have mentioned, I just got my covepure and it really looks amazing! The youtube videos and pictures don't do it justice. It's so high end and I absolutely love it
24 de maio de 2025
Resposta da CovePure
Thank you! We're so glad to hear that the real thing exceeded expectations. We put a lot of care into both the performance and the design, so it means a lot that you’re loving how it looks in person. Enjoy every sip! 💧✨
My review
I did lots of research before pulling the trigger. Not only is this the best looking countertop RO filter IMO, their lab results are also impressive. My only complaint is that I need to refill this every few days, wish I could run a line to the machine to avoid the hassle
31 de maio de 2025
Resposta da CovePure
Thank you for sharing your honest review—we really appreciate it! We're glad all your research led you to CovePure, and it's great to hear the design and lab results stood out. We totally understand the wish for a direct water line option, and feedback like yours helps guide what we improve next. Thanks again for choosing us! 💧
I'm really pleased with my CovePure…
I'm really pleased with my CovePure machine. Our tap water used to have an unpleasant chlorine smell and taste, but since I started using this machine, it's completely gone. Even my dogs enjoy drinking the water now!
I will definitely be a lifelong customer. :)
3 de março de 2025
Avaliação não solicitada
Resposta da CovePure
We're so happy to hear this—thank you! It’s amazing knowing the chlorine taste is gone and the water’s getting paws-up approval too 🐾💧 We’re honored to have you as a lifelong customer, and we’ll be here whenever you need us!
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