Dan has been amazing, especially as we had a difficult decision to make as one of our party cancelled after paying the deposit. He did everything he could to help us out and called back every time h... Ver mais
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Dan was extremely helpful and informative about our trip. He helped us to feel more confident about the decision to go and the finer details even giving us a few helpful tips while we are away.
Dan was excellent answered all our questions in a very polite and professional manner. Listen to what we wanted and delivered. Nothing was too much trouble and explained everything in great detail... Ver mais
Dan was amazing, so very helpful, explaining the fantastic holiday step by step, offering information on Visas & what to do in a lay off in Shanghai for 8 hours. Also secured extra speciality restaur... Ver mais
Detalhes da empresa
Escrito pela empresa
Cruise Monks was founded out of a deep passion for seeing the world by sea. Our story is rooted in a belief that every cruiser deserves an unforgettable experience, and that belief drives us to go above and beyond in everything we do. Our team of cruise experts who bring decades of experience and a genuine love for travel to the table, our journey has been one of dedication to our customers, ensuring that each Cruise is not just a holiday, but an experience & cherished memory. We are ABTA & ATOL bonded.
Informações de contato
14 Jasmin Close, HA6 1BH, LONDON, Reino Unido
- 02039944184
- enq@cruisemonks.com
- cruisemonks.com
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Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Dan was really helpful as usual.
Cruise planning without problems
All questions and queries replied promptly. Wendy is always very helpful, the same as her colleagues, so much so that my wife and I are recommending Cruise Monks to our friends. Whilst this is not our first cruise, this is the first that we booked with Cruise Monks and we are already planning to book a second.
I had booked my cruise few days back…
I had booked my cruise few days back with Celebrity through Cruise Monks. Yesterday I managed to log on to Celebrity site with my criise reference no. Somehow today Iwas not able to with the same reference no. so I called Celebrity and I was told by their representative that my cruise had been cancelled. I had to call Dan at Cruise Monks and informed him of my dilemma. He managed to resolve the issue with Celebrity and gave me a call back.
Cruise Monks Travel An Exceptional Experience
When planning a bucket list journey across the globe from the coastal beauty of Vancouver through Alaska’s glaciers and across the pacific to Japan, having a dedicated travel agency is crucial, and Cruise Monks provided outstanding professional service from start to finish.
Special praise goes to Dan and Lucy who truly went above and beyond through out the planning process when I changed my mind on certain issues, their willingness to adapt without hesitation turned what could have been a complex process into a seamless enjoyable experience-and I would have no hesitation in recommending them.
James was able to change my booking…
James was able to change my booking efficiently and went above and beyond to help me with this request.
Excellent service
Can't recommend Cruise Monks enough
Can't recommend Cruise Monks enough. Dan is so knowledgeable about what to expect on the ships etc. Very honest with his expertise on what to do best especially to save money. We have had 2 wonderful cruises with them and another 3 booked all ready. Dan is certainly the man to go to 👌👍
Max as usual is very helpful
Max as usual is very helpful, polite and on the ball, a great person to deal with.
Great help and advice
Great help and advice, always knowledgeable about trips.
Repeat booker via this company and would recommend.
I have had the good fortune to deal…
I have had the good fortune to deal with Dan before on a number of occasions, he is always so helpful and goes above and beyond to answer questions and search for deals for us,
Excellent Services
Hi,
Just to say Max was very good and thorough with his work. We found him very helpful and answered all my queries quickly and promptly.
Very polite and knowledgeable.
Very polite and knowledgeable.
Explained everything well and had patience .
Would definantly contact him again
Thankyou
Straight to point
I have spoken with Dan a few times times when enquiring about a cruise and he’s always helpful and to the point.
Pleasant experience my question was…
Pleasant experience my question was answered and further information emailed to me ensuring I knew what to do.
James was very helpful
James was very helpful. We had two queries which he dealt with both quickly and efficiently.
First time booking with Cruise Monks…
First time booking with Cruise Monks and I proceeded after an impressive experience with their website - easy to navigate and hassle free search which prompted me to contact them to pursue our cruise booking. Our contact was Dan who was extremely knowledgeable and gave some fabulous tips and advice, being an experienced cruiser himself. The whole process was "plain sailing"....pardon the pun!!
Dan was excellent answered all our…
Dan was excellent answered all our questions in a very polite and professional manner. Listen to what we wanted and delivered. Nothing was too much trouble and explained everything in great detail.
A true professional who really cares about his customers
Many thanks dan
Recently booked with cruise monks and…
Recently booked with cruise monks and had the pleasure of dealing with Dan
Dan was professional polite informative, great advice and very informative
An absolute pleasure to deal with
Found Dan really friendly and helpful
Found Dan really friendly and helpful
Dan was amazing
Dan was amazing, so very helpful, explaining the fantastic holiday step by step, offering information on Visas & what to do in a lay off in Shanghai for 8 hours. Also secured extra speciality restaurants for our Wedding Anniversary! We had booked our previous cruise with Dan & he remembered us. Unfortunately that had to be cancelled due to the war in the Middle East. Got money back within a month of cancelling.
Max gives good customer service.
I spoke with Max, he was very experienced, listened to what I wanted, and checked with me that what he was going to book for me was exactly what I wanted. Before finalising the booking he went through all the details with me again, ensuring that I knew exactly what I was getting with my booking.
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