Dan has been amazing, especially as we had a difficult decision to make as one of our party cancelled after paying the deposit. He did everything he could to help us out and called back every time h... Ver mais
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Dan was excellent answered all our questions in a very polite and professional manner. Listen to what we wanted and delivered. Nothing was too much trouble and explained everything in great detail... Ver mais
Dan was amazing, so very helpful, explaining the fantastic holiday step by step, offering information on Visas & what to do in a lay off in Shanghai for 8 hours. Also secured extra speciality restaur... Ver mais
Dan was extremely helpful and informative about our trip. He helped us to feel more confident about the decision to go and the finer details even giving us a few helpful tips while we are away.
Detalhes da empresa
Escrito pela empresa
Cruise Monks was founded out of a deep passion for seeing the world by sea. Our story is rooted in a belief that every cruiser deserves an unforgettable experience, and that belief drives us to go above and beyond in everything we do. Our team of cruise experts who bring decades of experience and a genuine love for travel to the table, our journey has been one of dedication to our customers, ensuring that each Cruise is not just a holiday, but an experience & cherished memory. We are ABTA & ATOL bonded.
Informações de contato
14 Jasmin Close, HA6 1BH, LONDON, Reino Unido
- 02039944184
- enq@cruisemonks.com
- cruisemonks.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great prices great places to vist
Great prices great places to vist. Great help from Dan
Very helpful and courteous
Very helpful and courteous. Dan answered all my many questions, sorted out some changes to itinerary quickly and efficiently and enabled a room upgrade at no extra cost. Very pleased, thank you.
5 stars for Dan!
5 stars for Dan!
It was a pleasure to book my cruise with Dan today. He was very knowledgeable and happy to answer all my questions.
I got a great deal on the cruise and balcony upgrade. Thanks again Dan!
From experience, all the staff at Cruise monks also provide fantastic after sales service.
Great experience
We booked our first cruise with Dan at Cruise Monks in January 2023 to Caribbean. It was an amazing experience. Dan was very friendly and helpful. This time we booked our cruise to Mediterranean and are very much looking forward to it. As before we spoke with Dan at Cruise Monks and as always he was very professional and helpful. He explained the route, expenses, and all the details. It’s a great service that you can actually talk to him rather than talking to a robot.
Dan is friendly and customer focussed
Dan was polite and respectful and listened and responded to any queries in an effective and timely manner. Many thanks. I would highly recommend that customers book with Dan .
Dan's knowledge of the trip we booked
Dan's knowledge of the trip we booked, was second to none.
He was very helpfull and informative
Flight Change
James called me a few hours after I emailed asking about a flight change we had received. The new flight wasn't particularly good as we had an 8 hour layover. James managed to switch things around for us and put us back on to a schedule similar to our original. Thanks for your efforts and for letting me know so quickly.
Another Cruise Booked
Dan has been outstanding as always with his professionalism and caring approach to customers.
Rewarded with confidences !.
Having a dilemma in my forthcoming adventure with Monks I spoke to James and within minutes all my questions and fears were solved by a confident agent who knew his stuff.
Please give James a tap on the shoulder from me !!
John Young
Dan was informative and pleasant
Dan was informative and pleasant , well mannered and ablevto answer all of our questions.
Dan was very helpful when organising…
Dan was very helpful when organising our cruise. Methodically going over all the details and explaining very clearly. He even got us an upgrade hotel to celebrate our wedding anniversary. Thanks Dan, you were brilliant.
Honestly your staff member Dan is one…
Honestly your staff member Dan is one of the reasons I have 3 upcoming cruises booked with you he is so helpful. I would urge anyone booking with this company to ask for him. The other reason being the amazing itinerary and price
Knowledgeable and Efficient
Spoke to someone within 5 mins. Dan was really helpful, knowledgeable and efficient. All booked within 20 mins
I had to make final payment and I…
I had to make final payment and I wanted to check the account details over the phone. I couldn’t get through but they did call me back after I left a message, and were very helpful in assuring me round the security of my payment.
The service i received from Dan was…
The service i received from Dan was exceptional. He was so patient and called me back about 6 times. I have now booked 2 cruises with Cruise Monks. We have delt with Dan both times. He is a credit to your company.
Thank you Dan and Cruise Monks
No problem booking the cruise we wanted…
No problem booking the cruise we wanted and Dan found us an upgrade for our golden wedding
I left a call back request as I had…
I left a call back request as I had listened to music on hold for 20 minutes! Dan called me back some 30 minutes later. He was extremely polite and knowledgeable, he was helpful and came up with all the information I needed to book my cruise.
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