Dan has been amazing, especially as we had a difficult decision to make as one of our party cancelled after paying the deposit. He did everything he could to help us out and called back every time h... Ver mais
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Dan was excellent answered all our questions in a very polite and professional manner. Listen to what we wanted and delivered. Nothing was too much trouble and explained everything in great detail... Ver mais
Dan was amazing, so very helpful, explaining the fantastic holiday step by step, offering information on Visas & what to do in a lay off in Shanghai for 8 hours. Also secured extra speciality restaur... Ver mais
Dan was extremely helpful and informative about our trip. He helped us to feel more confident about the decision to go and the finer details even giving us a few helpful tips while we are away.
Detalhes da empresa
Escrito pela empresa
Cruise Monks was founded out of a deep passion for seeing the world by sea. Our story is rooted in a belief that every cruiser deserves an unforgettable experience, and that belief drives us to go above and beyond in everything we do. Our team of cruise experts who bring decades of experience and a genuine love for travel to the table, our journey has been one of dedication to our customers, ensuring that each Cruise is not just a holiday, but an experience & cherished memory. We are ABTA & ATOL bonded.
Informações de contato
14 Jasmin Close, HA6 1BH, LONDON, Reino Unido
- 02039944184
- enq@cruisemonks.com
- cruisemonks.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dan was very helpful explaining…
Dan was very helpful explaining everything to my wife then going through things with me, and taking me through the booking process.
Very patient
Very helpful
Very helpful, accessed availability for me straight away , booked with no problem , & everything explained willingly
Thankyou
No response back
Wanted to book a cruise and waited ages on the phone and left a massage for a call back but didn’t get a response. How are we supposed to trust them if they can’t even be bothered to call back or respond to calls.
We were unable to book on line.
James was amazingly helpful
James was amazingly helpful. He explained everything very clearly.
My first booking with Cruise Monks
My experience, I rang Cruise Monks about information on this cruise, Dan answerd the phone, he was very nice and helpful explaining all we needed to know about this cruise so much so we decided to go ahead and book the cruise knowing that Dan will be there to help if we have any more questions or help so this a very good experience.
Great dealing with our enquiry
Great dealing with our enquiry, there was a price drop with the Cruise Package, unfortunately we couldn’t get a price match refund, but managed to give us a room upgrade to stateroom ocean view & an extra specialty dining experience, within our time on board, thankyou
Excellent service
Dear Dan,
Thank you for your very professional and excellent service. Your information was always clear and helpful. We also truly appreciated the complimentary cabin upgrade.
Customer service
Max is a very efficient and polite , friendly,and helpful and always very professional
Dan was amazing booking my cruise he…
Dan was amazing booking my cruise he made everything easy and straight forward and explain what was included and what to expect…
Very happy Experiance he made it so easy for me..
Thank you Dan
I asked for a call back received it and…
I asked for a call back received it and was dealt with very efficiently.
Great booking experience and a great price
Dan was knowledgeable and I had confidence in him ( unlike a different cruise provider I spoke with yesterday!). He was helpful and polite and called me back when he said he would. He explained everything clearly. The result is we are going to Japan! 😀
Great Service and Efficiency
Wanted to book a specific cruise and type of cabin and James did this quickly and efficiently, cannot fault the service I received. Great service.
Everyone at Cruise Monks are just so…
Everyone at Cruise Monks are just so helpful and answer any questions in record time. Well done Team Cruise Monks.
Wendy's a Star
Wendy was really helpful and responsive. Looked at the issue very quickly and helped move forward.
Appreciate the great customer service
Dan was helpful informative and helpful…
Dan was helpful informative and helpful and user friendly
Dan was very helpful and professional…
Dan was very helpful and professional when we enquired and subsequently booked our trip
James is a very respectable agent
James is a very respectable agent. He explained everything I needed to know eith great patience. He is very courteous on the phone and doesn't rus
h you but wait for you to understand what he is saying before moving to the next subject.
He is an asset to your company.
Wendy was very efficient and helpful…
Wendy was very efficient and helpful would definately recommend this company
From first talking to Dan he helped me…
From first talking to Dan he helped me to understand everything. Very informative.
Dan is excellent
Dan is excellent. He remembered us from a year ago and accommodated all our requests
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