After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
perfect experience
It was perfect experience,very fast,easy application,very good communication,thank you very much.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Katarzyna,
We really appreciate your 5 star review!
It is wonderful to hear the application process was fast and easy for you to complete.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
It was very easy and fast to…
It was very easy and fast to collaborate with them.
They are very professional and fast.
I'm ready happy to find them and apply for my DBS.
My reports come in 3 hours.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Kapas,
Thank you for wonderful 5 star review!
We are delighted to hear you received fast service and the application was easy for you to complete.
We hope to provide you with a seamless experience again in the future.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Siri,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you found the process to be well organised.
We appreciate your feedback and hope to work with you again in the future!
Kind regards,
Max
Communications Officer
Do not use this organisation
Do not use this organisation. The customer service team is not helpful and won't respond to you until the refund T&Cs are no longer applicable. The service is complicated and overpriced. Stay clear!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Kelly,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we cannot locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Avoid - go to the .gov website. The £48 they take is just an initial payment - there are subsequent costs..
The website takes £48 from you but does not explain this is just an initial payment. I have made the payment in error thinking this is a .gov website and currently pursuing a refund by requesting this via e mail. Thus far I have had no correspondence back to confirm whether the refund is in progress
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Jon,
Thank you for taking the time to leave us a review.
It is unfortunate to hear you would like to cancel our services.
Upon further investigation, we can confirm a refund was issued for your registration on the 17/02. Please allow 5-10 working days for this to reach you.
Before we can provide enhanced checks, all organisations are required to register their business with us. We can confirm there are no hidden costs and all prices are stated in full on our website.
Kind Regards,
Sophia
Communications Officer
Quick and easy
Quick and easy. Received my certificate in a matter of days with no extra cost.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Kate,
We really appreciate your 5 star review!
It is good to hear you found the process quick and easy to complete.
At DBS Check Online, we strive to process and submit all applications within 2-3 working hours. As a result, your DBS certificate is often dispatched quicker, which is just one of the advantages when applying with us.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Easy communnication
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Brooke,
Thank you for your 5 star review!
We are delighted to hear you are happy with the service you have received.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Efficient service
I was really impressed with the service from your company; my only marginally negative thought is that your site focussed more on those who could scan things than those who couldn't.
The paper copy arrived recently. The electronic copy was available very swiftly and served the immediate purpose.
Thank you.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Val,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear you are pleased with the service we provide and received your DBS results quickly.
When it comes to scanning and uploading documents, we do provide a variety of methods to choose from.
For example, we offer the digital ID verification which you can complete online, the manual verification in which you complete an ID checker form or even posting copies of your documents for us to process.
We appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Be aware when you pay !
I selected digital ID checking, and the cost is GBP12; however, at the last minute, the system automatically asked me to pay GBP160.80 ! I have never selected this plan!! This is the system error !! When I requested a refund, they said an administration fee would be deducted as per their terms and conditions !!
This company is untrustworthy in total!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we are unable to locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Paid extra for an express service that…
Paid extra for an express service that was supposed to be completed the same day. Still waiting for the certificate almost 1 week later.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Barry,
Thank you for taking the time to leave us a review.
It is unfortunate to hear you are dissatisfied with the service you have received.
We can confirm the £12 fast-track service is for the processing time of your application. Your application was submitted within 20 minutes of receiving your ID verification.
Once the application is received by the Police, depending on how much backlog they are experiencing, it may take them longer to complete their checks.
Your DBS certificate was dispatched last week and should have reached you by now.
Kind Regards,
Sophia
Communications Officer
Signed up with DBS Check Online
Signed up with DBS Check Online, very simple payment system, Got a call with in minutes of setting up the account and spoke to Eddy our new account manager, we have processed 4 staff members with in 20 mins, very easy to use. Adrian, Ineedbroadband ltd
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Adrian,
Thank you for your lovely 5 star review!
We are delighted to hear you received quick service from our accounts manager Eddy.
We hope to serve you again soon.
Kind Regards,
Max
Communications officer
Resposta da DBS Check Online
Hi Lee,
Thank you so much for your 5 star review!
We are delighted to hear this process was easy for you to understand.
We aim to provide clear, concise instructions when completing the application to make this process straightforward and easy to complete.
We're always happy to help if you need assistance with future applications or status updates.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Lee,
We really appreciate your 5 star review!
We are pleased to hear this process was straight forward for you.
Thank you for your feedback.
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Colin,
Thank you for taking the time to leave us a 5 star review!
We are happy to hear this process was simple and easy to use.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
DBS Check Online makes this process…
DBS Check Online makes this process really easy.
Great customer service from start and really attentive assistance during the whole application process.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
We really appreciate your 5 star review!
It is amazing to hear you received great customer service from start to finish.
At DBS Check Online, each employer is assigned a personal accounts manager to oversee all applications and ensure all is processed smoothly.
We constantly strive to improve our services and hope our account managers meet the needs and expectations of our valued customers.
We hope to provide you with a smooth experience again in the future!
Kind Regards,
Sophia
Communications Officer
Great service
Great service, 20 checks & any issues cleared up quickly
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you so much for your 5 star review!
We are delighted to hear you had a smooth experience whilst using our service.
Our processing team are always quick to clear any issues to ensure your employees applications are submitted quickly and correctly.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Be patient and have your passport ready
Ease of questions simple yes or no and large writing
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Lina,
We really appreciate your 5 star review!
It is good to hear this was an easy, simple process for you to follow and complete.
We appreciate your feedback and hope to work with you again.
Kind Regards,
Max
Communications Officer
Very easy to apply and download all…
Very easy to apply and download all info as required
Brillant service
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Tony,
Thank you for your wonderful 5 star review!
We are delighted to hear it was very easy for you to apply for your DBS Check.
We appreciate your feedback and hope to work with you again!
Kind Regards,
Max
Communications Officer
Quick and easy
Very easy to do and quick to reply with results of expectancy
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Adrian,
Thank you for taking the time to share your amazing feedback!
It is wonderful to hear this process was very easy to complete and your DBS results were issued quickly.
We hope to provide you with a swift service again in the future!
Kind Regards,
Max
Communications Officer
The system ignores spent convictions
I suspect the DBS check gives employers and voluntary organizations a false sense of security. There is no record of spent convictions.
If I was designing the system my DBS record would show my 6 month driving ban (completed 1-Nov-2024) and that I was "bound over to keep the peace" for one year in April 2019 after I assaulted my wife in December 2018.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Robert,
Thank you for taking the time to leave us a review.
Depending on the level of check you have applied for, spent convictions may not be displayed on your DBS certificate.
If you have applied for a basic DBS Check, this will only check for unspent convictions. In order to receive a certificate that checks for both spent and unspent convictions, you will have to apply for either the standard or enhanced DBS Check.
Hope this clears any confusion.
If you have any further queries, please reach out to our enquiries team on enquiries@dbscheckonline.org.uk and our team will be happy to assist you.
Kind Regards,
Sophia
Communications Officer
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