After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Basic DBS
Really easy to complete the form ans verification. I will definitely use this company again
12 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Alesha,
We really appreciate your 5 star review!
It is wonderful to hear the form and verification were easy for you to complete. We aim to make this a seamless experience for all customers.
We look forward to serving you again.
Kind Regards,
Sophia
Communications Officer
Absolutely shocking company
Absolutely shocking company. Charge 5 times the amount, for a service must worse. I have written a number of emails requesting a refund, they quote 48 hours to get back to you, and then fail their internal KPI. Avoid at all costs.
9 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Scott,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
It was clear and easy
7 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Paul,
Thank you so much for your 5 star review!
We are delighted to hear it was a clear and easy process for you to complete.
We aim to provide clear, concise instructions when completing your DBS application, and our customer support team are on hand to help and assist you through the process if needed.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Overall good with minor glitchiness
Good platform but slightly glitchy. Ended up with numerous emails duplicated. Overall good though
5 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
It is unfortunate to hear the system was glitchy for you. Our team will investigate this and aim to resolve this as soon as possible.
It is good to hear the rest of our service ran smoothly for you and you are happy with your experience.
Kind Regards,
Max
Communications Officer
The whole process was easy to do
The whole process was easy to do. Took me less than 10 minutes.
5 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Claire,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear the process was easy and quick for you to complete.
We appreciate your feedback and hope to serve you again.
Kind Regards,
Sophia
Communications Officer
Prompt response about querries
2 de março de 2026
Resposta da DBS Check Online
Hi Jayanthi,
Thank you for your lovely 5 star review!
We are pleased to hear you received a quick response from our enquiries team.
We aim to respond to all queries in a timely manner, ensuring to provide you with high quality support.
We hope to serve you again.
Kind Regards,
Max
Communications Officer
The list of documents is less
The list of documents is less. That needs me to contact someone in person. Else it was fabulous
2 de março de 2026
Resposta da DBS Check Online
Hi Smita,
Thank you for taking the time to share your feedback.
While we’d love to be more flexible, we have to adhere to the standard DBS document list to stay compliant.
However, it is good to hear you are pleased with the service otherwise.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
Excellent quick service within hours
Excellent quick service within hours
4 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Andrew,
Thank you for your delightful review!
We are happy to hear you received your results within hours of applying.
In terms of processing applications, DBS Check Online are one of the quickest out there. Our goal is to provide all customers with a quick and easy experience when applying for your DBS Check.
We hope to provide you with excellent service again in the future.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Josie,
We really appreciate your 5 star review!
It is amazing to hear you are happy with the service you have received and found it to be efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Easy to use website and got response…
Easy to use website and got response super fast
3 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Stuart,
Thank you for wonderful 5 star review!
We are delighted to hear our website was easy to use and you received your results quickly.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with a seamless experience again in the future.
Kind Regards,
Sophia
Communications Officer
Raeesa was absolutely amazing
Raeesa was absolutely amazing. She called me as soon as I had registered and was informative and kind.
3 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Sally,
We really appreciate you taking the time to share your feedback.
We are delighted to hear Raeesa was able to exceed your expectations. She is a highly valued member of our team here at DBS Check Online! I will ensure she hears of your feedback, i know it will make her day!
Kind Regards,
Sophia
Communications Officer
Like all government programs
Like all government programs, it is not efficient, user friendly and seems to be designed to be as difficult and frustrating as possible to reduce the amount of people who engage.
2 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Darren,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating the information provided, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your form, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you through the application process.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
The application was easy to complete…
The application was easy to complete and payment was as well. The only thing I did find difficult was the personal I.D card, because it won't upload or take a photograph. I have tried numerous times now, but it keeps failing. Other than that the service is great.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Kara,
Thank you for taking the time to share your experience whilst using our services.
We are happy to hear the application and payment process was easy for you to complete.
Regarding the ID card, if you are experiencing difficulty trying to upload your photo, please email this to our team at enquiries@dbscheckonline.org.uk and we will upload this to your application to be processed.
We appreciate your feedback and hope to hear from you soon.
Kind Regards,
Sophia
Communications Officer
Easy to talk to great customer service
Easy to talk to great customer service
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Thomas,
Thank you for your amazing 5 star review!
We are delighted to hear you received great customer service.
At DBS Check Online, customer satisfaction is our top priority and we strive to provide excellent service to all our clients.
We hope to work with you again.
Kind Regards,
Sophia
Communications Officer
Fast and efficient DBS check
Fast and efficient DBS check, happy to recommend.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Craig,
We really appreciate your 5 star review!
It is amazing to hear this was a fast and efficient process for you.
We hope to provide you with excellent service again in the future!
Kind Regards,
Max
Communications Officer
Very quick !!!
Very quick
Needed for job interview coming up .
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Aysha,
Thank you for your lovely 5 star review!
We are pleased to hear you received quick service.
DBS Check Online are one of the fastest providers in terms of processing times.
We look forward to serving you again in the future!
Kind Regards,
Sophia
Communications Officer
Very efficient and knowledgeable
Very efficient and knowledgeable; the advisor actually knew the questions before I did - Thanks you
Booked a call received it timely and again extremely efficient, thank you
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Wendy,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear you found our service efficient and received all the information you needed. It was a pleasure assisting you, and we look forward to working with you again in the future.
Kind Regards,
Sophia
Communications Officer
Applying for DBS
The whole experience from applying to having telephone support was great and easy to complete
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
We are delighted to hear the process was easy for you to complete.
At DBS Check Online, our advisors are always happy to answer any queries or assist you when completing the application form. It is wonderful to hear you are pleased with the telephone support you received.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
This is an appalling service
This is an appalling service, customer services are the worst I've come across, totally disinterested and unhelpful to the point of being obstructive. Will not allow me to log into the system, there is no viable system of recovering. Customer services says i will have to start again and pay for a new certificated. My certificate is dated August 2025, i shared the certificate on the 4.2.2026, so why should i pay for another certificate because of their system, bang out of order. The overriding problem is you just cant speak to anyone to sort out the issue in a professional manner. If this was a commercial company they would not get away with this, 100%
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi David,
Thank you for taking the time to leave us a review.
It is unfortunate to hear about your experience, however upon further investigation, it appears you may have been in direct contact with the Disclosure and Barring Service instead of using our service.
If you believe you have used our service and would like to speak to an advisor regarding the problems you are experiencing, please be sure to provide your email address or phone number so our customer support team can reach out and attempt to resolve this issue for you.
Alternatively, please email our team on eqnuiries@dbscheckonline.org.uk and we will aim to provide support where possible.
Kind Regards,
Sophia
Communications Officer
The form was very clear and easy to…
The form was very clear and easy to fill in. Taking selfie did take a bit longer. Good to have feedback from the application so quickly.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Merja,
We really appreciate your 5 star review!
It is wonderful to hear the form was very clear and easy to fill in and you received your results quickly.
We do provide alternative methods when it comes to uploading your ID verification which may have been easier for you to use, such as the manual ID verification.
We appreciate your feedback and hope to serve you again!
Kind Regards,
Max
Communications Officer
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