Deliverr Avaliações 

Deliverr has been so great to work with! Every time there has been an issue, their customer support has been super helpful. One of the easiest 3PLs I've ever worked with.

Henry was great! He helped me a lot and resolved my concerns efficiently!

Agent was helpful and gave me the answer I was trying work going forward. Still have to do all the manual orders for those already placed.

DO NOT TRUST THEM!!! They had our original complaint pulled. We are at 2 months of them losing our full inbound shipment. One of their managers Soumya has been completely unhelpful and has dumped us back to regular customer service who just missed a scheduled call with us. They are completely unprofessional and have the nerve to say we are unprofessional because after 2 months of dealing with their nonsense told them we would really not like to make this a legal matter, which they then told us was threatening them. They take over 2 months to find our missing product, but can take a review down on Trustpilot in a day....

the main function - packaging and sending orders to your customers - works fine.
however, problems of various kinds happen regularly. the support service is always in touch and tries to resolve the issue quickly. however, many technical difficulties are not solved for a very long time.

Amanda and Charlene were ABSOLUTELY INCREDIBLE! I wish I could give them more than 5 stars. Honestly the best customer service I have ever received. They are truly amazing people and have made our Deliverr experience so far truly amazing.

From Empathetic customer support to technology advancements to delivering products on time to being transparent with pricing and fees, Deliverr does everything so well. Surprises us how Deliverr is better in customer support compared to Amazon in terms of helping Sellers with shipment related questions or issues.

My experience with Deliverr has been a sigh of relief most of the time, coming from a different 3PL that nickle-and-dimed you for everything. This review is only about one particular support representative, Henry. When you start a chat or send an email, you really never know who your rep will end up being - every time we get Henry, we breathe a sigh of relief. He follows up timely, is very helpful and diligent and he seems to "understand" or "get" what's going on faster. I've been known to send a support ticket requesting Henry when I know the solution might be a bit more complicated. I can always count on him to get me results.

That was Good

Haylene was extremely quick and effecient in their responses to my vague questions about their platform. Highly recommmend.

Deliverr is cheaper than most other fulfillment options, especially against its biggest competitor Amazon MCF.

Compared to Amazon, Deliverr has outstanding, US-based customer support that will go above and beyond to help you quickly. Amazon MCF customer support is inexistent. It's like speaking to dumb robots in Asia.

It's not just cheaper, but their platform is easier to navigate, to create returns, and most importantly to ask for reimbursements if the parcel is lost/damaged in transit, or does not arrive to the customer. And the best part?
Deliverr will reimburse you the product cost on your supplier invoice + the shipping fee.
Try getting that from Amazon MCF. Those guys will decide unilaterally what they will reimburse you, usually around 10% of the product's worth, and don't even think about asking for reimbursement for the delivery fee. Plus, their process is tedious. Again, you would have to go through the dumb Asian robots from customer support.

Here's an example of Deliverr's customer support. I discovered that one of my products had incorrect dimensions in their platform, and I was being charged a little more for fulfillment. I wrote to them, and they immediately reimbursed me the extra charges, and they pointed out that they had been charging incorrectly for storage too, something which I missed in my request, and they reimbursed that as well.

As I said, it's not perfect, mistakes may happen down the line, but at least they take responsibility and solve them. Try getting that from Amazon MCF, who will poach you for every penny you got, and then have you speak to their dumb robots in Asia, trying to recover pennies on the dollar.

The only con for Deliverr is that they will increase their prices considerably at the end of March. Still, they will be cheaper than Amazon MCF and most other fulfillment services out there.
If they continue the increases and become uncompetitive, I will revise my review. But till then, it's 5-star for Deliverr.

Henry is amazing, he takes care of things so fast, especially when they are time sensitive. Clone him please!

Henry was very thoughtful in understanding our situation.

I appreciate his presence in Deliverr.

Problem solved

This company was recently sold and in the past year it has become a truly awful experience to work with them. Customer support is vague and by chat only now. Their algorithm seems to be what they look to like a God of some sort. You ask them a question and they say "the algorithm" there is no explanation or rationale. If you are a small to medium (hell even large) business you would do best to avoid this company.