DME Superstore Avaliações 

Needed a replacement remote, paid extra for two business day delivery. Got it at the end of business day 3. Bait and switch on the pay more for faster delivery. I dislike that subtle dishonesty.

I ordered a charger for my scooter July11th checked to see if it was sent or in the process of delivery only to find it had not even been sent just sitting there10 days later! Called several Times you have to leave a message well I did no call back yet. they never answer use leave a message for all depts..Worst place for getting your order in 2 to 5 days or whenever the item was to be delivered. WARNING I AM GETTING MY CHARGER IN A FEW DYS FROM A MORE REPUTABLE COMPANY. SOPlease refund the pmt for charger which you DME quicked billed me for merchandice never sent.

Update: I reached out again to DMESuperstore 2 days after they promised a new tracking number. They refunded the order "for the inconvenience" but said the order was still processing for delivery. 10 days later there is no tracking and no product. I received a refund so I consider the matter closed but will never use this company again and do not recommend. The representatives were friendly each time we spoke, but I was promised multiple updates and the only updates I ever received were those I sought out myself. None of the updates I was provided with came to fruition which made the entire experience feel like a bit of a scam.
DMESuperstore has provided one of the worst buying experiences I can recall. I can't review the item because after a month of customer service contact, all I have received in a pack of screws to attach a cupholder, so this is a review of my experience. I purchased a byAcre rollator cup holder as a gift on June 18th, specifically because the DMESuperstore website stated instock orders would be processed same day or next day. 10 days later- no update for the order. The rep I chatted with stated that my order showed Shipped (it just said processed on my end) but they couldn't see tracking & would update me with their findings that evening. No update. On 6/29 I spoke with another rep who shared the item had been on backorder (so, not shipped at all) and assisted with alternate color selection. I received a tracking number for the wrong item (which I discovered when it was delivered to the wrong address) and had to reach out again for the correct tracking number. On 7/11 the cupholder was delivered....except it wasn't the cupholder. Just the screws to attach it (confirmed by the package size and weight scanned in at Fedex). The color listed matched my original order and not the replacement due to backorder so I'm not sure that was ever conveyed either. I immediately spoke to a rep who said it would be resolved & they would reach out to me. It's now 7/14 & I've had to reach out again, at which point I was told my item had been delivered Saturday, making it seem like this hadnt been addressed at all by the rep I spoke with over the weekend. They now say it was ordered again and I will receive tracking "tomorrow". Apparently the item I ordered is shipped from byAcre and not DMESuperstore, which is not made clear at all. My card was charged immediately for this item, but there has been zero urgency by DMESuperstore in making sure I receive the item I paid for a month ago. I have no faith that I will ever see this item. However, I recived a request from DMESuperstore for a review so here it is. Buyer beware.

The bed rail came very quickly and is exactly what we needed!

The ordering process was easy, the products were as described and of good quality. In addition, everything arrived in a timely manner. We were pleased with the entire experience.

I ordered the Rehasense Eco Travel LX power assist device and Alex was helpful in making sure I was satisfied with my purchase. He was thorough in explaining the features of the device before I bought it. When I had some difficulty installing it on my own, he had a local service provider come out and help me install it. I am happy with my purchase and it will help with my mobility, especially during travel. Highly recommend DME Superstore!

I ordered a carry on bag(s) for our Golden G220 BuzzAround to take on an airplane. It was worth the splurge because now the airline can handle it and we don't need to worry about damage to the equipment. The only thing we wished it included was directions how to fit in the folded scooter correctly. It took us quite awhile tipping, and shaking it into place before we could finally zip the scooter bag shut. The zippered container for the seat has plenty of room to include the charger and other items like shoes. A guide showing an easy way to put the scooter in would have been helpful.

The DME Superstore website is very easy to navigate when placing an order. Alex in customer service is amazing. He is very friendly, courteous and professional. He went above and beyond my expectations in answering all of my questions and concerns regarding my purchase of the Paiseec Q5 Carbon Fiber Electric Wheelchair and the shipping process. The product was delivered today. I absolutely love my new electric wheelchair. It is extremely feather-light and very comfortable. I highly recommend the DME Superstore! 5 STARS and beyond! Quality products, affordable prices and excellent customer service! You can't get any better than that! Thank you so much!

Great Delivery...product arrived sooner than expected

The rollator is everything I expected
The directions are easy to read. It would be nice to have how to adjust heights step by step (keep simple ).
I can’t wait to travel with it
I ordered all the extras and they are just the right size.

Had an issue with a broken part when item arrived, but was able to talk to a "real person" and a replacement part was received asap. Great customer service!

Very easy ordering and shopping. Found everything I needed. Received my order very quickly. Thank you

Easy to order. Fair price. Delivered promptly. Received as ordred.

I had a wonderful experience with them. Very responsive to emails. I love how I was able to get financing through affirm with DME. The device I bought was the Roamate mobility device and I really do like it. I've gotten compliments on it, one from my doctor himself.

Delivery I feel could have been faster than 5 days, but to be expected on how many orders they are filling. Would like to see more accessories for it soon. I do find it to be a little heavier to be hauling up a flight of stairs so take that into consideration. The compactness is wonderful fits in the trunk of any vehicle even hatchbacks.

We ordered a rollator in black, but received a blue one. Was annoyed, but for simplicity decided to keep the delivered one.

Responded when I reached out about ordering wrong color and changed the order. Thank you,
Reasonable price an good product

The rollator was advertised as having 23 inches between the handles and also as 23 inches inside width. This was the main selling point for me as I carry a wide load. The walker is in fact only 21 inches between the handles (actual walking width) and makes it almost completely useless to me as it is too tight for me to walk inside or to sit and get back out of, which I need to do with every 20 feet of ambulation. If it had properly stated 21 inches, I would never have purchased it.

My wife threw out the box about as quick as I opened it, so I guess I just have to live with the loss. I just wish sellers would be honest and not misrepresent their products to boost their revenue at the customers expense.

Very fast and responsive for a small issue

Ridiculous performance. Could not get any tracking I called and was told problem should ship in a few days. Next day it arrived and I was out of town. I don’t think they know what they are doing.