My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
this is my second review
this is my second review. this site is shockingly bad...
i made a few small withdrawals. all was fine...i won over £1000 and withdrew £1200. that was one week ago. the day it was due to clear in my account i was told they needed documents which i sent. i was advised 1-3 days, and reassured multiple times. which already wasnt good enough as i was already promised my funds would be cleared that day.
its been 1 week, 5 working days and still nothing. evertime i am being chased im getting generic responses to "reassure me" that its being "closely monitored" you have broken the promised time and im chasing daily with no answer.
i have a letter drafted to the gambling commision and will send this today if i still receive no response as this is misconduct.
DO NOT USE THIS SITE!!!
10 de junho de 2026
Avaliação não solicitada
I would very highly recommend dotty…
I would very highly recommend dotty bingo to all my family and friends nothing is too much trouble for them I would also like to give them 10/10 for their excellant service
7 de junho de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there Sally Ann,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you would highly recommend Dotty Bingo to your family and friends. It truly means a lot to us that you feel well supported and that our team could provide such excellent service.
Your kind words and 10/10 rating really motivate us to keep delivering the best possible experience for all our players.
Thanks again for taking the time to share your feedback, and we look forward to seeing you back on site soon!
Kind regards,
The Dotty Bingo Team
I had to contact chat line with an…
I had to contact chat line with an enquiry.
Chatted with Denisa.
Very helpful quickly sorted my query out, which was my mistake.
Brilliant service thank you.
5 de junho de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi John,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Dotty Bingo Team
Im really happy with the experience so…
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawal and it’s still pending.
Update. Winnings was paid the day after before 6pm so I have changed my review to 5stars as customer service and game experience was fantastic
23 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Mark
Thanks for leaving your feedback. We know that when customers request a withdrawal, they want it processed quickly and reliably. For that reason, we already run withdrawal processing seven days a week.
On weekends, the service runs at a smaller scale for now, so some requests may take up to the first available business day, but our teams still push to release funds as promptly as possible.
We are also in the process of rolling out internal updates that will “supercharge” this part of the service. The aim is to cut down waiting times and make payouts more consistent, no matter which method you use or what day it is.
Thanks for raising this with us - we’re always looking for ways to improve.
Warm regards,
Dotty Bingo Team
I am a new player at dotty bingo.
I am a new player at dotty bingo.
I deposited £20, and met wagering requirements on bingo.
I used the money to play slots, and won over £3000!!
I was shocked.
Beginners luck maybe.
So I contacted support and 11pm last night asking if they need any documents before I withdraw a huge amount. They said no all is fine and I'll receive my pay out today
Still no payout! So I contacted support again and spoke to Jose David. He actually helped a lot and explained the process and exculated it for me.
1 hour later I get an email, I need to verify documents. Which is fine, I did this
Went on support again after reading some of these reviews about not receiving big winnings, and met with Jose David again,
He pushed for my documents to be escalated again instead of waiting days on end as I was already told I would receive payout today!
I'm now waiting for them to be verified and to receive my winnings
Once I receive the money I won I will up the stars
As a new player and joining through a 3rd party claiming to be fast withdrawal, I'm actually disappointed by all this.
The only reason for my 3 stars right now is because of customer service ( Jose David)
23 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Miss Reeve,
Thank you for your review, and congratulations on your win! We understand how important it is to receive your payout quickly.
Verification is a standard step for all licensed operators to ensure your account and transactions remain secure. While it can be inconvenient, it helps protect both you and your winnings.
We’ve reached out via the Trustpilot form so we can review your case and help move things along as quickly as possible.
Warm regards,
Dotty Bingo Team
What an amazing person
What an amazing person, mihail was so kind and extremely helpful today, and absolute asset to the site tyvvm mihail
23 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Angela,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Dotty Bingo Team
Very helpful customer support in…
Very helpful customer support in solving my question / query asked me appropriate security questions very friendly all through a good customer support thanks dotty bingo.19/
19 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Michelle,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Dotty Bingo Team
Alina T she was absolutely amazing and…
Alina T she was absolutely amazing and fast and efficient xx
18 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Vivian,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Dotty Bingo Team
I joined mainly because of the £60…
I joined mainly because of the £60 welcome bonus.I had a few wins on the bingo and managed to come away with £120 profit, a £70 and a £50,I withdrew the money 12th of may at 8pm,14th may and I’m still waiting. I contacted customer services yesterday and they assured me I’d get it yesterday,I didn’t !.sent a follow up email with no reply.will I ever get MY money ! Worst gambling experience ever !
12 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello,
We really appreciate your feedback. Quick access to your funds is one of the things customers care about most, and we’re pleased to share that the majority of requests are processed in 1 business day or even instantly when the payment type allows.
There are occasions where a withdrawal may take up to 2 business days (excluding bank processing times), as outlined in our terms, but this is a maximum timeframe and not the usual outcome.
Our team is always working behind the scenes to keep the process as smooth and fast as possible.
We’ve reached out to you via the Trustpilot review form so we can check your case specifically and confirm everything has been handled as fast as possible.
Best regards,
Dotty Bingo Team
Raluca was wonderfully helpful
Raluca was wonderfully helpful. Sorted my issue with competence and efficiency.
12 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Rosalind
Thank you for taking the time to share your feedback about our agent. It’s great to hear that their support made such a positive difference to your experience.
We’ll be sure to pass your comments on to them. Feedback like this is truly appreciated and reinforces the care they bring to every interaction.
Moments like these highlight the impact thoughtful, attentive service can have.
We’re pleased your experience was a positive one and thank you again for letting us know.
Kind regards,
Dotty Bingo Team
Ok at first
Used to have decent wins but not no more 🥺 its seem once you have been a customer for a while the payouts get less and less
3 de maio de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Joanne,
Thank you for sharing your feedback with us. We know it's not great when results don’t go your way, but we want to reassure you that every spin or bingo call is generated by certified random number generators. These systems are reviewed by independent auditors to make sure outcomes are fair, secure, and entirely random.
Chance naturally has its ups and downs, and while luck wasn’t on your side this time, the fairness behind the games never changes.
We value your feedback and are always grateful when customers take the time to share their experiences, as it helps us keep improving how we explain these systems. We hope luck is on your side soon and that you continue to enjoy the entertainment we aim to provide.
Warm regards,
Dotty Bingo Team
Resposta da Dotty Bingo
Hi Sophie,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience, and thank you again for your review.
Kind regards,
Dotty Bingo Team
A total con
I originally wrote a review praising customer service advisor for support given.
I have since logged back in to my account and they have taken all the funds i won because I made a withdrawal of winnings i won from my own deposit.
I had a £40 bingo bonus which i won over £100 and the company have taken it all back because i withdrew my own winnings from a spins game.
Will not be using the company again.
UPDATE TO DOTTY BINGO
The promotion was deposit £10 and receive a £40 bingo bonus with restrictions to withdrawing funds until the wagering requirements were met.
I received my £40 bonus and won twice giving me over £100 in bingo bonus funds to play with.
I then opted in to the casino offer which was deposit £20 and receive 10 free spins which i done.
I opted to not use my free spins until I had played my own funds.
I again won from using my own funds..not the free spins so withdrew my winnings and went to use my free spins and they had been removed.
When i returned to my bingo page over £100 winnings from my bingo bonus had also been revoked.
I opted in to 2 separate promotions and because I lifted winnings i had won from using my own funds and not my bingo bonus all winnings were revoked.
Two separate promotions with two separate sets of wagering requirements. I am entitled to withdraw winnings from money i had deposited and won from. Not my casino bonus which I didn't even get because along with my bingo winnings being revoked my casino free spins that were offered following a £20 deposit were also revoked.
14 de abril de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Debbie,
Thank you for sharing your thoughts about our bonus offers. Promotions are meant to add a bit of extra fun on top of normal play, and the wagering rules are built into the promotion so that each customer enjoys the offer on the same terms.
We also know that playing with bonus funds can feel a little different than using a cash balance, and that’s why we make the details available in advance. This way, each customer can decide whether a particular promotion fits their style of play before choosing to use it.
Since your review relates to your own experience, we’d like to take another look and confirm how the rules applied in your case. We’ve reached out through the Trustpilot form so you can share your details securely, and once we have that information, our team can follow up directly.
We appreciate you taking the time to leave your feedback. Reviews like yours give us the chance to explain how the system works and to keep improving the way we present our offers for everyone.
Warm regards,
Dotty Bingo Team
Denisa.M was extremely helpful and…
Denisa.M was extremely helpful and patient. She sorted my problem for me with no fuss. Excellent customer service skills
4 de abril de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Bernadette,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Great helpful chat person very pleased…
Great helpful chat person very pleased how quickly my issue was fixed.
1 de abril de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Patricia,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Dotty Bingo Team
Ready the customer service rep was…
Radu the customer service rep was professional & courteous in every way.
30 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Linda,
Thank you so much for sharing your experience! We’re thrilled to hear that Radu went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Radu.
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Dotty Bingo Team
Amazing place
Amazing place, I won big on my first day here. Alexandra b in chat helped me when I asked about withdrawing money. Thanks again
23 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Emma,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Dotty Bingo Team
Ana was my agent she was very polite
Ana was my agent she was very polite, reassuring and quick on her response.
17 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there Sarah,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Dotty Bingo Team
Was very helpful when I need it and…
Was very helpful when I need it and thank you to customers help service for been there to help every step of the way
16 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jessica,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Dotty Bingo Team
Fantastic customer service by Maxi M
I was looked after by Maxi M who sorted my problem out with efficiency and was very polite and courteous. Nothing was a problem. Thank you so much.
11 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Angela,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Dotty Bingo Team
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