My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
STAY AWAY!!!!
Ive put thousands on and literally nothing,no wins! This is a scam company,please dont make the same mistake as me people! Dotty bingo needs shutting down!
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Daniel,
Thank you for taking the time to share your experience — we’re really sorry to hear how frustrated and disappointed you’re feeling.
We’d genuinely like to look into this for you and understand exactly what’s happened. We’ve already reached out to you directly via Trustpilot to request a few details so we can review your account properly and assist further.
Dotty Bingo operates fairly and all games use certified random number generators, so outcomes are always based on chance. That said, we completely understand how upsetting a run of bad luck can feel, especially when you’ve invested a lot of time and money.
Please reply to our message on Trustpilot when you can, and we’ll do our best to help and clarify things for you.
Kind regards,
Dotty Bingo Team
Had an issue with my sign up bonus but…
Had an issue with my sign up bonus but was quickly solved by going on chat. The chat service was quick and easy.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello there Lisa,
Thank you so much for taking the time to leave a review, it is greatly appreciated & Welcome to the Site!
We are simply delighted that your recent engagement went quick & easy, kindly remember that the Chat Facility is available 24/7 should you ever have a query.
Kind regards
Team Dotty
I asked one question to teresa and I…
I asked one question to teresa and I got a reply in seconds and it was well appreciated
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there,
Thank you for your kind words. We’re delighted to hear Teresa was able to provide such a prompt and helpful response.
Regards,
The Dotty Bingo Team
James answered my question quickly…
James answered my question quickly .thankyou
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Rachel,
Many thanks for taking the time to leave a review. We are so pleased that James was prompt in answering your question, he really is great! Please feel free to reach out to our Support Team anytime that you do have a question or query. They are available 24/7 to happily assist.
Kind regards
Team Dotty
They are the most rubbish gamble site…
They are the most rubbish gamble site in world do not play on this site they rude they slow and they trying they best not pay out
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Ercan,
Thanks for your review. We're really sorry to hear about your experience — we understand how frustrating this must have been. Please know we are working hard to resolve this for you.
Thank you for your feedback.
Regards,
Dotty Bingo
Withdrawals and quick and straight…
Withdrawals and quick and straight forward
29 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Rachel,
We really appreciate you taking the time to leave Feedback, thank you.
Delighted that you are pleased with our Withdrawal Process, and congrats on your win. Long may they continue!
Kind regards
Team Dotty
Great site and great customer service
Great site and great customer service. Teresa helped me with enquiries and was very fast and helpful
30 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Megan,
Thank you very much for your lovely review.
We love that you are pleased with both the Site & Teresa, she is really great and always happy to help!
Kind regards
The Dotty Bingo Team
Lovely lady and quick response thank you
26 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello there Kayleigh,
Thank you very much for your lovely review.
Delighted that you had a great interaction with your recent contact with our Support Team, we are very proud of them as they really are a helpful and friendly bunch!
Kind regards
Team Dotty
Scam company
Scam company, I made 10 separate deposits with zero issues… I tried to make 1 withdrawal and they wanted my soul on a piece of paper… more than happy to take your money not so happy to pay you your winnings… just obstacle after obstacle placed in the way to deter you from withdrawing. Avoid these scammers
23 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Keyser,
Thanks for taking the time to provide Feedback.
We are truly sorry that you have encountered this experience. We never wish to hold on to Player's winnings and strive to release them in as timely a manner as is possible.
Please reach out to us to discuss your issues further, we will gladly guide you through the process.
Our Support Team are available 24/7 and may be reachable either on Live Chat or by Email support@dottybingo.com
Kind regards
Team Dotty
Awful company
Awful company - will not pay out winnings - want access to full bank statements & will not accept a phone bill as proof of address! SCAM COMPANY AVOID AT ALL COSTS! Rude, unhelpful staff! Gang of thieves! Happy to accept multiple deposits but will not allow you to withdraw winnings!!! Soon as you request to withdraw they block your account & start chatting responsible gambling 😆😆 AVOID
23 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Teeliie Duffy,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to provide a smooth and transparent verification and withdrawal process for all players.
We have reached out to you directly through Trustpilot to request your account details so we can look into this matter urgently. Please be assured that we only request documentation that is necessary to securely verify an account and process a withdrawal, and we never ask for anything beyond what is required to complete this safely.
Once we receive your information, we will investigate this further and work to resolve it as quickly as possible.
Thank you,
Dotty Bingo
Spoke to Rachel she is very polite and…
Spoke to Rachel she is very polite and helpful brilliant customer service
21 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Nicola,
Thanks very much for taking the time to leave a review, it is truly appreciated.
Delighted that you have found Rachel to be her usual helpful brilliant self, she is a valued team member, who contributes so much & goes above and beyond to help.
Kindly remember that our Customer Support Team are available 24/7 and will gladly answer any questions or queries that you may have.
Regards
Team Dotty
Great games
Great games. Informative chat team. Great all round. I dealt with Rachal and she was fab at getting me the answers I needed.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Ayshea,
Many thanks for your Feedback!
So happy that you are enjoying our games, Rachel really is great and will gladly assist when and where she can. We will pass along your kind words to her.
Kind regards
The Dotty Bingo Team
Outstanding Service
The customer service/care is absolutely second to none. Nothings to much trouble. Had a query on my account early today and I spoke with Rachel. Minutes later all sorted. 10 out of 10 from me
Jo
20 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Joanne,
Thank you kindly for taking the time to leave a review.
What a lovely review it is too, great that you value our Customer Support Services provided. Rachel really is truly efficient and caring.
Please remember that our Support Team are available 24/7 should you ever require assistance.
Kind regards
Team Dotty
Had teresa dealing with my request…
Had teresa dealing with my request today, very polite and helpful thank you
19 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Happy Lady,
Thank you so much for taking the time to leave a review.
So pleased that you are happy with your recent interaction. Teresa is a credit to our Support Team and your generous thoughts will be relayed back to her.
Kind regards
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Ben,
Thank you for your review. We’re glad to hear that Teresa was able to be of help, we’ll be sure to pass along your kind words!
Regards,
The Dotty Bingo Team
Enjoyed a good win and payout within…
Enjoyed a good win and payout within 24hrs. Great fun.
15 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Carwyn,
Thank you for sharing your experience! We’re delighted to hear you enjoyed your win and that your payment was processed swiftly. We’re glad you had a great time, and we’re always here to help if you need anything.
Regards,
The Dotty Bingo Team
Perfect strait to point happy to help
15 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi John,
Thank you for the great feedback! We’re glad we could be clear, quick, and helpful, straight to the point is exactly how we like it!
Regards,
The Dotty bingo Team
I joined dotty bingo week ago I kept…
I joined dotty bingo week ago I kept winning lot of money over week I withdrew and put on as was told by your colleague to get money out you needed put more in the money I won I withdraw then put it on again or so the moneyi kept winning on certain game it was pureluck wasn’t excepting to win a lot!!!so I didn’t lose any of my actual money was money I had won on the slot on Wednesday i was ask send verification which I did 30 40 minutes later I was paid 180 pound they still owed me £660 in middle of night I get email from James saying how they were concern was was putting to much money on!I have now been told that my account been suspended and they make sure can’t open account again with them or there sister sites being bit rude trying say I gamble lot which I certainly do not but when your being told to get money out you need wager It my frist time betting or playing any slots online and never again I am not interested in gambling ever again if this how you's treat your customers who keep winning a lot money over week I never have much luck on winning anything it disgraceful when there people out there putting on 1000's a week but because I wasn’t losing any money was my winnings you’s have decided to suspended my account with concerns of how much was spending even tho was winning I got from you’s I never actually bet any of my own money any money I won was half put back on yesterday got email from Rachel telling me everything has been verified and that I will get payment yesterday which was Thursday it didn't happen email them back got email from Paul said he can't give me excat date like why was I told it would be yesterday then and why so far has it never been late you's had no problem before yous suspended my account putting money in on time I hope it not going have to be waiting 2,3 weeks like some people who also had suspended account There no phone number to call to actually speak someone and I not going back on there website as no point any chance dotty can tell me when yous pay me please as now my emails are being Ingored thanks
Edit I got the money for the today thank you can you now close my account as suspended no point never be doing doing online slots again
12 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Siobhan,
Thank you for sharing your experience. We completely understand your frustration and are very sorry for the inconvenience caused. Please rest assured that we are looking into your account and the payments issue right now.
We appreciate your patience while we review everything thoroughly, and we will update you as soon as possible regarding your outstanding balance. Your concerns are being taken seriously, and we’re committed to resolving this promptly.
Thank you again for bringing this to our attention.
Kind regards,
Dotty Bingo
I like the site but the withdrawal…
I like the site but the withdrawal process was tedious and takes too long. I had to verify my account and this took time and I was quite frustrated. the verification should be agreed when you sign up not after your waiting for winnings to hit your bank. other sites have instant withdrawals.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Diane,
Thank you so much for your feedback and for taking the time to share your experience with us! 🌟 We’re really happy to hear you enjoy the site, and we completely understand how frustrating it can be to wait for verification and withdrawals.
We’re currently working on improving this process to make it smoother and faster for our players. Your comments really help us identify where we can do better, and we appreciate your patience and understanding while we make those improvements.
Thanks again for your honest feedback and for being part of our community! 🙏
Kind regards,
Dotty Bingo
Jessica was very fast efficient and…
Jessica was very fast efficient and friendly Thankyou
11 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Sam,
Thank you kindly for taking the time to leave a review. So pleased that Jessica was her usual Self in assisting you, fast, efficient & friendly as always!
We will ensure that your kind & positive words will be relayed back to her.
Regards
Team Dotty
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.