My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great live chat service
Great live chat service, very quick to reply
7 de março de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that. We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
How Dotty Bingo has so many good…
How Dotty Bingo has so many good reviews is beyond me, the slots are absolutely shocking, the staff members are great and the bingo is okay. But is it worth 5 stars, nope, the payout rates are no where near what they suggest, when you do get a bonus on a game the ways are few and far between and sometimes you win nothing. I get with gambling you win and you lose and it's a game of chance but these slots are one of the worst out there, will be sticking with their bingo which can be good.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi, Liam!
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Dotty Bingo Team.
Ive not long joined this site
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonus to work. Can someone from dotty bingo plz explain why im having to continue playing when the bonus spin has been full for 2 days and still nothing happening? I think its disgusting to make people pay a fortune and never get bonus spins. Ive spent over £300 playing this 1 game and never had 1 bonus spins yet nor been able to take any funds out. Am I being scammed here?
Its not the bonus while playing. It is the bonus bar at the top that has been full for 3 days now and still not allowed me to get it. Once they full on all other games they give you a bonus round. This hasnt even gone off yet and I fulled it days ago.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Tara,
Thank you for taking the time to share your experience with us.
We understand how disappointing it can feel when a game feature doesn’t provide the bonus you were expecting. Please be assured that all game outcomes and features are rigorously tested to confirm results are fair, secure, and completely random.
If you’d like us to take a closer look, our Support team will be happy to review your gameplay and the specific feature activity in detail to confirm everything worked as intended and address any concerns.
Please join us via our 24/7 live chat or send us an email at: support@dottybingo.com
Your feedback is important to us, and we appreciate you bringing this to our attention.
Update: Please note that the Free Spins bar in Bass Cash Deluxe indicates a game feature. Filling the bar does not automatically award free spins. For more details, please check the in-game Paytable or contact our support team—we’ll be happy to help.
Kind regards,
Dotty Bingo Team
Savannah was very friendly and very…
Savannah was very friendly and very helpful
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Darren,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day. Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Like the games how ever need the he…
Like the games how ever need the he super lucky to win have been playing 2 slot games for a while for the bonus and nothing so good luck
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Tanya,
Thank you for sharing your feedback with us. We understand that when a run of luck doesn’t go your way, it can feel frustrating, so it’s worth taking a moment to explain how the games work. Every spin or bingo call is powered by certified random number generators, which are tested and reviewed by accredited third parties. These checks are part of our license requirements and ensure that results remain completely fair and outside of anyone’s control.
Because outcomes are random, there will always be natural swings, sometimes a streak of wins, other times a stretch without them. While the short-term can feel uneven, the underlying system never changes and every customer continues to have the exact same chance on each spin or call.
To give you more reassurance about your own play, we’ve reached out through the Trustpilot form. Once we have your details, our team can review your account and provide more specific clarity.
Warm regards,
Dotty Bingo Team
Fairly new to this site
Fairly new to this site. Just had live chat with Emil . He was very pleasant and helpful
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello
Welcome on our website and thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Teresa who I was chatting with was very…
Teresa who I was chatting with was very helpful and pleasant she advised me very quickly about what I was asking about. The site is good only thing I would say is the bonus offers aren’t the best compared to other sites and I think the game they are not as much choices or new ones added on a regular basis compared to other platforms but the customer service is fab
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Louise,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
Every promotion is structured around clear rules and consistent benefits, and we try to balance fun with fairness. That being said, we recognize that not every campaign will suit every player’s preferences.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Dotty Bingo Team
Update on Dotty Bingo
Update on Dotty Bingo. After many emails Dotty Bingo replied to me offering me £20.00 back from the hundreds of pounds that I deposited in good faith.Every deposit I made didn’t receive any promotion bonuses- with no explanation apart from that I was not entitled to any? I have asked them again to refund me £60.00 because they did not follow the terms and conditions and they were promoting that if I deposited I would receive the bonuses? I did not. So because I deposited my money expecting the promised promotion and when I contacted them on live chat I was treated like a nuisance and kept being cut off- I explained that if they refunded me back £60 I would be satisfied with the outcome and I would not take this any further. They have refused- I have received £20 - not good enough. Sarah Langford
18 de janeiro de 2026
Avaliação não solicitada
Customer service is awful
Customer service is awful. They reduced my deposit limit over and over again, often suspending my account without informing me. Eventually reducing my limit to a minimum amount and then suspended the account. It's like a power trip, they don't tell you they are planning this, and they don't answer your emails when you ask what's going on. There is no valid reason for their actions (oh, maybe because I withdrew some winnings the week before?) Not recommended.
EDIT: It's one thing saying contact us to resolve your issue, but I have, several times and they ignore me. They also hide behind 'they are protecting the player from spending etc. etc.' but when you have provided information to show that it does not affect you financially, it doesn't add up that they keep asking for bank statements time and time again.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Lynne,
Thank you for taking the time to leave a review.
We are so sorry that the Deposit Limit situation has caused you distress, this is never our intention. We take Safer Gambling very seriously and when a Limit is applied it is to offer protection to Player's to prevent over-spending. This Safer Gambling Tool is advised by Industry Regulation, though we do appreciate that it may inconvenience some people.
Well done on your recent win! Kindly be advised that we would never apply a limit due to a Withdrawal request. Apologies if your Emails have not been responded to, we really do strive to answer them in as timely a manner as possible. Should you wish to discuss this matter further, we would really love to hear from you. We can then discuss your individual situation further. Thank you.
EDIT: We’ve contacted you via Trustpilot to request your account details and make sure this is properly reviewed.
Regards
The Dotty Bingo Team
Just had Gael helping me sort out some…
Just had Gael helping me sort out some free spins from an offer I received. it was smooth and they were so polite and professional. what a great site to play. No hassle always there to help!
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Hello there Emma,
Thank you very much for taking the time to leave a review.
Delighted that Gael was helpful and polite. We are so pleased that you are really enjoying the Site!
Kind regards
Team Dotty
Paul was a great help made it simple…
Paul was a great help made it simple and sorted the missing bonus 👍
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Jamesyt,
Thank you very much for taking the time to provide a review.
Paul is great, we are so pleased that he assisted you so well. Any issues please remember that he is only a click away!
Kind regards
The Dotty Bingo Team
Raluca was brilliant in helping me when…
Raluca was brilliant in helping me when my sign up bonus didn’t go into my account very good customer service
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Leah,
Thank you so much for your review.
So sorry that your Bonus was not automatically applied. Raluca is fantastic, we are so pleased that she was her usual helpful self in assisting you in resoving this issue.
Kind regards
Team Dotty
Resolve my problem terasa
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Nikola,
Thank you so much for your review.
We are very pleased that Teresa resolved your problem for you, she really is great!
Kind regards
The Dotty Bingo Team
One of the best!
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Chat I was emailed constantly and kept up to date with the transaction and am pleased to say it arrived EARLIER than what they expected! Very attentive and polite, even when I was a little short with them and it was Christmas evening! So very thankful
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Alice Marie,
Thank you very much for taking the time to leave a review.
Delighted that you have won, well done!! Long may it continue for you.
We pride ourselves on being as attentitive as possible with our Members, anytime you require assistance please feel free to reach out. Thank you.
Kind regards
The Dotty Bingo Team
Dotty bingo
Teresa was very helpful and pleasantand i got the answers i needed straight away
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Sandra,
Thanks so much for your lovely Review. Great that Teresa was her ususal helpful & pleasant Self.
Kind regards
Team Dotty
easy to use site customer services was…
easy to use site customer services was helpful teresa was amazing
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Anne,
Thank you for your lovely feedback. We’re glad you found our site easy to use, and that Teresa provided such excellent support.
Regards,
The Dotty Bingo Team
promt reply and everything went smooth
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Shane,
Delighted that you are happy with the Services received, a huge thank you for taking the time to provide Feedback also!
Kind regards
Team Dotty
Teresa and her great customer service !
Spoke with Teresa to verify my identity, she was extremely helpful and patient and helped me immensely. She deserves a Christmas bonus Dotty ! Thanks loads
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Nic,
Every day with Teresa on the Team feels like Christmas, and yes, your recommendation will of course be sent to Management😉️
We thank you for your patience & co-operation on the Verification Process & also for taking the time to leave a review. We wish you a very Dotty Christmas & New Year!
Kind regards
The Dotty Bingo Team
My card was used and an account setup…
My card was used and an account setup in my name and a good chunk of money spent before I could block my card but they are refusing refund. Dodgy site
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Trevor,
We’re really sorry to hear about what happened — we understand how upsetting this must have been for you.
We take situations like this very seriously. If your card details were used without your permission, our Support Team would be happy to look into this for you and explain what happened.
Refunds are always reviewed carefully based on the details of each case, but if you feel your situation wasn’t handled correctly, please reach out to us so we can double-check everything.
You can contact our team anytime via our official support channels, and we’ll do our best to help.
Kind regards,
Dotty Bingo
Quick and Helpful customer service
I signed up with an offer but I did not receive the sign up rewards. I contacted the live help and spoke to Teresa who was really helpful and friendly. She checked my account and had the rewards added quickly. Thanks again Teresa 😊
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Nicolle,
Thank you for your feedback. We’re delighted to hear Teresa provided such helpful and friendly support and got everything sorted promptly.
Regards,
The Dotty Bingo Team
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