My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very entertaining games and a bit of…
Very entertaining games and a bit of nice bonuses I won thanks to my luck😋 and thanks a lot to Teresa from customer support for helping me the withdrawals process 💯👌🏻
11 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Petros,
Your review is greatly appreciated, thank you.
Great that you find our games entertaining, and have been doing well with the Bonuses, brilliant that your luck is in and long may it continue!
Teresa is very knowledgeable and helpful, your positive Feedback will be passed along to her.
Kind regards
Team Dotty
Teresa from chat on dottybingo.com …
Teresa from chat on dottybingo.com 10/10very polite does her job quick an efficient
10 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Carol,
Thank you very much for taking the time to provide Feedback.
So pleased that Teresa was her usual helpful self, she does tend to go the extra mile! Your kind words will be passed along to her.
Kind regards
Team Dotty
Bonus
Paul was very helpful and quick sorting my bingo bonus out thank you
7 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Anne,
Thank you very much for taking the time to leave a review.
Here at Dotty Bingo, we are so pleased that you have found Paull both fast & helpful in assisting you with your Bingo Bonus, your kind words will be passed along to him.
Regards
Team Dotty
Finally closed my account
Finally closed my account, be wary of the game RTP (Return to player) on slots, it's very low compared to other sites and the parent company (Broadway Gaming) has it's own slots with the RTP set around 4% below the industry standard.
When asked why I wanted to close my account I stated that the RTP was too low, the response was "Sorry you haven't been lucky" no explanation as to how they justify having the lowest RTP in the industry. This isn't a five star site, never has been and I've been playing on here for a long time thinking that at some point my luck has to change, it didn't and never would. Farewell Dotty, You won't be missed.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Richard,
We’re sorry to hear that you’ve decided to close your account and that you feel disappointed with your experience. We always aim to be transparent and fair with our players, and we appreciate you sharing your feedback.
Regarding RTP (Return to Player), the values for all our games are set and verified by the game providers themselves and are clearly displayed within each game’s information section and in our payouts section on the site.
We understand that gaming outcomes can be frustrating at times, and we truly regret that your experience didn’t meet your expectations. Your comments have been passed on to the relevant teams for review.
We appreciate the time you’ve spent with us and wish you all the best in the future.
Kind regards,
Dotty Bingo
Date unknown
Wade is a very nice chap to be able to speak with and I will go to the end of the world to be able to get the situation resolved. Excellent phone manner and very good at his work. An asset to the company
Del Huxtable
10 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Del
Thank you, Del, for such a glowing review! Wade will be over the moon to know his efforts and fine phone manners made such an impression.
Regards,
The Dotty Bingo Team
Speedily solved!
Teresa on live chat sorted my query out fast and efficiently. Compared to another bingo site where it took a week to reach the same outcome!
Happy to stay and play here now
4 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there,
Thank you for your lovely feedback! We’re delighted Teresa could get everything sorted so swiftly, great to know you’re happy to stay and play with us!
Regards,
The Dotty Bingo Team
Don't bother playing on this site.
Don't bother playing on this site.. doesn't matter which room you go in it's the same names that win repeatedly. I told them this on live chat and they shut my account. I've got all the screen shots of the same names on multiple games so good luck disproving that. Amazing what pictures you can take when you have 2 phones. Massive con. Stay clear
1 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Julie,
Thank you very much for taking the time to leave a review.
It appears that you have not had much luck and we are very sorry to hear this. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We would really like to discuss further with you that we shut your Account? I am very sorry but there is absolutely no way that we would ever close an Account if a Player raised a complaint? Feedback whether positive or negative is always appreciated.
Please contact us on Live Chat or by Email to discuss your experience further. We really wish to thoroughly explore this for you. Thank you.
Kind regards
The Dotty Bingo Team
I had not used a bingo site before and…
I had not used a bingo site before and James on the chat answered quickly and helped with my queries very efficiently, I can see why they are a top site, customer service so far has been amazing, looking forward to actually using the site. Thanks Dotty Bingo.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Alison,
Thank you very much for taking the time to provide Feedback, this is always greatly appreciated.
Excellent that James, was his usual efficient self on Live Chat! Thank you for saying that we are a top Site. Should you ever have any questions or queries our Support Team are always on hand to assist.
Kind regards
The Dotty Bingo Team
Gael on customer support was excellent…
Gael on customer support was excellent very quick to sort out my query.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Keith,
Thanks very much for taking the time to provide Feedback.
Delighted that you found Gael to be excellent and efficient. Your kind words will be passed along!
Kind regards
Team Dotty
Resposta da Dotty Bingo
Good morning Nicola,
Thank you so much for your lovely review.
It is delightful that you have received excellent customer service. Anytime you require assistance, please note that our Support Team are on hand 24/7 & will gladly assist. Thank you!
Kind regards
The Dotty Bingo Team
Rachel top advisor
Site was playing up for me and not giving me promotional offers I got connected to Rachel who was most helpful efficient and sorted the issue so quickly and also threw in a goodwill for the inconvenience. We'll done Rachel!! Not often u get ur kind of service
23 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Rachel,
Thank you very much for taking the time to leave a review.
We wholeheartedly agree that Rachel is simply wonderful! So pleased that she was her usual helpful & efficient self. Your kind words will be passed on to her.
Sorry that you were not receiving the Promotional Offers and delighted that the issue is now resolved.
Kind regards
Team Dotty
WADE
Can i just say what a great cistomer service i recieved of wade very helpful fast efficient resolved my query thanks wade
21 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Lyn,
We really appreciate you taking the time to share your experience. It’s wonderful to hear Wade provided such friendly and efficient support.
Regards,
The Dotty Bingo Team
I don't understand what's giving it 5…
I don't understand what's giving it 5 stars, this site is completely inadequate.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Guntra,
We are very proud of our rating.
So sorry that you have not had a better experience.
Please reach out to our Professional Customer Support Team to advise why you find the Site completely inadequate. They are available 24/7 to assist & review your issues. Thank you.
Kind regards
Team Dotty
Savannahs was amazing
Savannahs was amazing. She was friendly. Understood my situation and found a fair and swift solution which went over and above she needed to.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Ry,
Thank you so much for taking the time to provide Feedback.
We are truly delighted that Savannah was her usual amazing self & assisted you accordingly. Your lovely words will be passed on to her! Should you ever require assistance please feel free to contact our Professional Support Team anytime!
Kind regards
Team Dotty
Very good site and customer care Raluca…
Very good site and customer care Raluca was very helpful in the live chat. Great service.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Pedros,
Thank you very much for taking the time to provide a review. Delighted that Raluca was helpful and provided you with a great service during your Live Chat contact.
Your Feedback will be passed along to her.
Kind regards
Team Dotty
Very helpful
Rachel was so helpful and sorted my issue with care and kindness
15 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Suzy,
Thank you so much for taking the time to provide Feedback, as always it is greatly appreciated.
So pleased that Rachel was her usual kind & helpful self. We will pass on your sweet words to her!
Kind regards
The Dotty Bingo Team
Didn’t receive my bonus and customer…
Didn’t receive my bonus and customer support sorted problem quickly good response time thank you
13 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Lee,
Thanks you for taking the Time to provide Feedback. It is always appreciated.
So pleased that our Support Team were able to resolve the Bonus issue for you in a good response time! Remember that they are available 24/7, should you ever require assistance. Thank you.
The Dotty Bingo Team
I have a great experience and gael was…
I have a great experience and gael was great help. Thank you so much
13 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely review.
Delighted that you have had a great experience & long may it continue! Your kind words of how helpful Gael was will also be passed along. Thank you.
Kind regards
Team Dotty
Rinsed
Spent about £600 this week and not got anything back...... used to pay out really well so i dont know whats gone on this week....
10 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Joanne,
We are so sorry to hear that you have not had much luck this week. Kindly be advised that our Payout Rates have not changed. It can be upsetting when you do not win as you have previously. We understand why you are disappointed.
Here at Dotty Bingo, we really do hope that you return to your winning ways soon. As always, Feedback is greatly appreciated, should you wish to discuss your concerns further, please feel free to reach out to our Professional Customer Support Team. They may be contacted on Live Chat or by Email 24/7. Thank you.
Kind regards
Team Dotty
Helped me understand how bonus and…
Helped me understand how bonus and wagering works
9 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Maureen,
Delighted that our Support Team could assist you in how Wagering & Bonuses works. We truly appreciate you taking the time to provide Feedback.
Should you ever have a question or query, please note that our Customer Support Team are available 24/7 to assist. Thank you.
Kind regards
Team Dotty
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