My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gael is an absolute legend and really…
Gael is an absolute legend and really helped!
8 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Emz,
Absolutely delighted that you also find Gael a legend & really helpful. Your kind words are greatly appreciated, as is you taking the time to post a review,
Should you ever require assistance, just pop on & Chat with Gael or any of our Customer Service Team!
Regards
The Dotty Bingo Team
Gael was very helpful very fast…
Gael was very helpful very fast response and resolution very polite good site to be a member of
8 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Philip,
We are so happy that you are a member of the Site.
Thank you for providing feedback. Delighted that Gael was very helpful and assisted you in a timely manner.
Kind regards
Team Dotty
Quick resolution from teresa and had a…
Quick resolution from teresa and had a good customer support thank you so much
8 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Rohith,
Thank you so much for your lovely review. Delighted that Teresa helped to resolve your issue in a timely manner & provided good customer support.
Remember, that our Customer Support Team are on hand 24/7 to assist with any query that you may have! Thank you.
The Dotty Bingo Team
Great bingo site won a few times
Great bingo site won a few times. Teresa was very helpful when I had a question regarding withdrawal she sorted it very quickly thanks Teresa
7 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Victoria,
Many thanks for taking the time to provide Feedback.
We are truly thrilled that you have won a few times, well done & long may your winning streak continue!
Delighted that Teresa was her usual helpful self, we will pass along your appreciation to her. Thank you.
Team Dotty
Visa debit faster withdrawal 30mins…
Visa debit faster withdrawal 30mins don't be fooled by this 6hrs later and saying it's pending, contacted live help she was no help just copied and pasted set of rules not once did she ask for any of my details to look at my account to check.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Karen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your withdrawal took longer than expected and that your experience with our support team wasn’t as helpful as it should have been. That’s certainly not the level of service we aim to provide.
To clarify, Visa debit withdrawals usually take around 30 minutes once they’ve been processed on our end, but the total time can sometimes vary depending on your bank’s processing times or other external factors. We completely understand how frustrating it can be to wait, and we’re continuously working on ways to make the withdrawal process even faster and smoother.
We also appreciate your comments about our support team, and we’ll make sure your feedback is shared internally so we can ensure a more personalised and proactive approach in the future.
Thank you again for bringing this to our attention — your feedback truly helps us improve.
Kind regards,
Dotty Bingo
Lovley friendly lady
5 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jessica,
Thank you for your lovely feedback. We're so glad you had a positive experience with our friendly team member, it means a lot to us!
Regards,
The Dotty Bingo Team
Would just like to say Jessica has…
Would just like to say Jessica has helped me through this withdrawals has I had to send I'd Jessica has gone above and beyond to help me understand everything what a wonderful lady
4 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Bev,
We are really pleased that you rate Jessica as highly as we do, she frequently goes above and beyond & is a valued member of our Team.
Thank you so much for your kind words, we will pass them along to her.
Kind regards
The Dotty Bingo Team
I enjoy the site yes and I appreciate…
I enjoy the site yes and I appreciate the help from gael help centre guy,polite and well mannered on the msgs
3 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello John,
Many thanks for your lovely review.
Delighted that Gael was polite and efficient when assisting with your query, and we really appreciate you taking the time to pass on the Feedback.
Kind regards
The Dotty Bingo Team
James was amazing
James was amazing, speedy, efficient, knowledgeable and had my issue resolved in no time.
Very polite too 👍
2 de outubro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Just Me,
Thank you very much for taking the time to provide Feedback, we greatly appreciate it.
So pleased that James resolved your issue in no time and that he was polite. Feel free to contact our Support Team anytime that you have a query or question, we are available 24/7!
Kind regards
Team Dotty
Don’t bother waste your time with this…
Don’t bother waste your time with this bingo site, much better ones out there. I thought let me try it, and it disappointed. I deposited the £10 and received the £50 bonus, but due to me not winning anything and also the prices rising every minute, I spaced out the time I would use it, but today I go on there and all off my bonus is gone. It’s expired (ridiculous) never will use this stupid site again, makes no sense
29 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Simone,
We’re really sorry to hear about your disappointing experience, and we completely understand how frustrating it must have felt to lose your bonus this way. We always want our players to enjoy their time with us, so it’s upsetting to know that this wasn’t the case for you.
Bonuses do come with expiry dates, and we know it can be really disappointing if the timing doesn’t work out. That said, we never want you to feel let down or left in the dark.
We’ll be reaching out to you directly via email to take a closer look at your account and see how we can help make this right. Please keep an eye on your inbox — we’d love the chance to turn things around for you.
Thank you for sharing your feedback, and we hope to restore your trust.
Kind regards,
Dotty Bingo Team
Do not play you will not win a penny…
Do not play you will not bank a penny took 10000 off me one win one banking 700 on in a week it will not allow you to win worst site ever keep away plzzzz
27 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Sophie,
Thank you for leaving your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must feel.
We’d really like the opportunity to look into this for you, but unfortunately we haven’t received your account details through TrustPilot. If you could reach out to our support team directly with your information, we’ll be able to review your account in detail and provide you with a clear explanation.
Please rest assured that all our games are random and independently tested for fairness, but we’d love to check your case specifically so we can address your concerns properly.
Kind regards,
Dotty Bingo
Great site till you win big!
Have been with this site for a long time. No issues until recently. Have always made regular deposits and wagered big on times. However, since I won big twice in a few days, they have now restricted how much I can deposit and have lowered the limit I can spin on. They don't like you to have big wins!! They stop you then. No more deposits from me !!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Cathy,
Thank you so much for taking the time to share your experience, and for being with us for such a long time. We’re really sorry to hear you feel this way. We can completely understand how frustrating it must be when your play doesn’t feel as smooth as it used to, especially after some great wins.
Please know that any limits applied are never about disliking player wins — we truly celebrate when our players have a good run! The adjustments you’ve mentioned are usually linked to our commitment to responsible gaming and compliance requirements, which sometimes mean certain restrictions need to be applied.
That said, we’d love the chance to look into your account specifically and explain exactly what happened, as well as see if there’s anything we can do to make things clearer for you. Our team will review your account and reach out to you shortly to go over the details together.
We really value your loyalty over the years and hope we can rebuild your trust.
Warm regards,
Team Dotty
Resposta da Dotty Bingo
Hi Michelle,
Thank you for your kind words. We're pleased to hear you found our service helpful, and we're always here should you need further assistance.
Regards,
The Dotty Bingo Team
Online chat very helpful
Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .
22 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Jan,
Thank you so much for taking the time to provide Feedback.
Delighted that Rachel was her usual efficient & polite self. We really appreciate that you rate our Online Chat Service so highly, remember any queries whatsoever, they are available 24/7.
Kind regards
The Dotty Bingo Team
Teresa gave me thorough explanation…
Teresa gave me thorough explanation with a kind attitude
16 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Ricardo,
Thank you for your review. We're pleased to know our efforts made a positive impression, it’s always our aim to deliver with both care and consistency
Regards,
The Dotty Bingo Team
Nit verry great site play..just eats…
Nit verry great site play..just eats and don't play great
15 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Good morning Fiona,
Thank you for taking the time to leave a review. We are very sorry to hear that you have not had a better experience.
Please be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.dottybingo.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino.
Please take the time to reach out to our Customer Support Team to discuss your experience further. They are available 24/7 either by Live Chat or Email. Thank you!
Kind regards
Team Dotty
Bitterly Disappointed
Absolutely disgusting site that took all my remaining bonus of £29.95 because i didn't wager the whole £50 amount within 48 hours of opening account. Spoke to live chat and was told i should have read the t&c's. The 2 times i won were added to the bonus anyway so i was never going to clear the bonus. The site is an absolute con and i would recommend never joining to begin with. Forewarned is Forearmed.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Mr Dunne,
Thank you for taking the time to provide Feedback.
We are truly sorry that your Welcome Offer expired, we do appreciate that the 48 Hour time-frame can be a challenge for some people. May I ask that you reach out to our Customer Support Team to discuss this further when you have time. I am quite sure that the Team can explore & resolve this issue for you.
You may contact them by Live Chat 24/7 or by Email support@dottybingo.com thank you.
Kind regards
The Dotty Bingo Team
Tereza is so helpful and so nicely…
Tereza is so helpful and so nicely person to help with everything. Thank you
8 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Marta,
Thank you for your lovely feedback! We’re so glad Tereza was able to assist you, we’re lucky to have her on the team.
Regards,
The Dotty Bingo Team
Well I'm still waiting for my…
Well I'm still waiting for my withdrawal so then I can close my account down I think it's disgusting don't want to pay up because now I'm on here complaining that's why keep up the good work dotty I will be back
6 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Suzanne,
Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your withdrawal — we understand how frustrating this must feel. Please rest assured that we never withhold payments because of reviews or complaints, and our team is always committed to processing withdrawals as quickly as possible.
If you could reach out to our support team with your account details, we’ll be more than happy to look into this for you right away and make sure everything is resolved smoothly.
We appreciate you taking the time to share your experience and we’ll do our best to turn this around for you.
Best regards,
Dotty Bingo
Help with withdrawal
Having chatted with Paul, he was quick at responding and really helpful with a query about a withdrawal i made yesterday, thank you again.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Courtney,
Thank you for your thoughtful review. We're pleased to hear that Paul was able to assist you promptly and helpfully with your withdrawal query. Your feedback is greatly appreciated, and we’re always here should you need further support.
Regards,
The Dotty Bingo Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.