My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Teresa was very helpful and quick too👍
2 de setembro de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Pamela,
Thank you for your kind words! We’ll be sure to pass the praise on to Teresa, she’ll be thrilled to hear it!👍
Regards,
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Laura,
Thank you for the high praise! We're honoured to be your top choice and will continue striving to exceed expectations.
Regards,
The Dotty Bingo Team
Had a question
Had a question, Savannah was very efficient and helpfull, answered question immediately
29 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Elizabeth,
Thanks very much for taking the time to leave a review.
We are delighted that Savannah was her usual efficient & helpful self when assisting you. We will pass along your lovely feedback to her, thank you!
Kind regards
The Dotty Bingo Team
I spoke to a lady called Teresa and she…
I spoke to a lady called Teresa and she was very polite and sorted my querie strate away teresa knows her job very well i liked talking to her
27 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Catherine,
Thank you for your kind words! Teresa will be delighted to hear she made your day a little easier, she truly is a star at what she does.
Regards,
The Dotty Bingo Team
Had a great experience with Dotty bingo…
Had a great experience with Dotty bingo through live chat today!
Teresa was quick to help and advise me with my query she was polite and professional and quickly helped me with my query fantastic customer service skills ☺️
Thanks again Teresa☺️👍🏻
25 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Sarah,
Thank you for sharing your wonderful experience! We’re so glad to hear that Teresa provided you with quick, polite, and professional assistance. Our team is dedicated to delivering fantastic customer service, and it’s great to see it reflected in your interaction. We’ll be sure to pass along your kind words to Teresa! If you have any more questions or need assistance in the future, feel free to reach out. Happy gaming! 😊🎉
Regards,
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Kelly,
It's great to hear that you found the support helpful! If you have any more questions or need assistance with anything else, feel free to ask. Enjoy your day! 😊
Regards,
The Dotty Bingo Team
Just signed up and seemed good so far
24 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Em,
Welcome aboard! Glad to hear we’ve made a good first impression, now to keep it that way!
Regards,
The Dotty Bingo Team
Teresa was very polite and immediately…
Teresa was very polite and immediately helpful.
24 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Edith,
Thank you so much for taking the time to leave a review.
Delighted that you have found Teresa to be very polite & helpful. She is great and always on hand to offer assistance. We will pass on your lovely words to her!
Kind regards
Team Dotty
I contacted Amanda about my withdrawal
I contacted Amanda about my withdrawal. She assured me when I would receive it. Great service. Thank you
23 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello M T,
Thank you so much for your positive Review.
We are so pleased that Amanda has provided you with great service. Enjoy spending your winnings!
Kind regards
Team Dotty
Fantastic customer service from paul…
Fantastic customer service from paul great communication and very helpful and allso other customer services folks i had to deal with on this great site keep up the good work u all derserve a good pay rise thank you once again
21 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Lee,
Many thanks for your kind & heartfelt review.
Absolutely delighted that Paul & our Customer Services Team have been very helpful to deal with. Thank you for also stating that it is a great Site, we think so too 😊️. Your recommendation for a good pay rise is greatly appreciated & will also be passed along!
Regards
Team Dotty
I don't understand how you can give 4…
I don't understand how you can give 4 stars to this site, you never win here, playing one game you have to win at some point but here you will never get anything, completely bad site, pure money scam
20 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Guntra,thanks for your review. We’re really sorry to hear you feel disappointed. Our games use completely random outcomes, so wins can’t be guaranteed, but they are always fair and regulated. We always want players to enjoy the experience, so if you’d like us to check your account or answer any questions, our Support team will be happy to help.
The customer service.
The customer service. I received from TERESA Was excellent .👍👍👍
19 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Selina,
Thank you for the great feedback! We’re so glad Teresa was able to assist you — we’ll be sure to pass on the kind words. 👍😊
Regards,
The Dotty Bingo
Great customer service
I've just signed up and I havent played yet as I had a problem with my deposit and I didn't get the bonus I thought i was meant to get, so i contacted them and spoke to emil, who was lovely and sorted things straight away and added a £30 bonus and spins to my account, so im now away to have some fun playing bingo a very happy lassie 😊. So far I would definitely recommend.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there,
Thank you for your kind words! We're so pleased Emil was able to help and get everything sorted for you. Enjoy your games, we’re delighted to have you with us!
Regards,
The Dotty Bingo Team
Teresa was a massive help on multiple…
Teresa was a massive help on multiple occasions so professional and quick to solve the problem both my issues were resolved without any issues
18 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Kyle,
Thank you so much for your kind words! We're delighted Teresa could assist you so efficiently — twice the help, twice the satisfaction!
Regards,
The Dotty Bingo Team
James who I spoke to was very quick and…
James who I spoke to was very quick and polite excellent service
17 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Michelle,
Thank you so much for taking the time to leave a Review.
We are delighted that James provided you with excellent service, he is an all rounder and we are very lucky to have him! We will pass on your kind words to him.
Kind regards
The Dotty Bingo Team
Resposta da Dotty Bingo
Hello Paige,
Many thanks for taking the time to leave a review. We really appreciate that!
Delighted that you find our staff Friendly, although biased, we have to agree. Please feel free to reach out to us anytime.
Kind regards
The Dotty Bingo Team
Prompt response direct to the point and…
Prompt response direct to the point and resolved problems and rewarded great customer service from this agent
17 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello David,
Thank you so much for your lovely review!
We are so pleased that our Customer Support Agent assisted you so well. Please remember that our dedicated team are on hand 24/7 should you ever require any such assistance.
Kind regards
Team Dotty
Spoke to Paul
Spoke to Paul, super helpful making me understand my problem. Sorted it asap. What a guy cheers
15 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Emily,
Many thanks for your feedback.
So delighted that you have found Paul to be super helpful and that your problem was sorted in a timely manner. We also think Paul is great and will pass on your feedback to him.
Kind regards
Team Dotty
TERESA Who helped me today was really…
TERESA Who helped me today was really kind and explained my withdrawal process I didn’t want to message as I suffer with anxiety I didn’t want to bother them as I know they are busy but when she replied I felt calmer she was really sweet use should be really proud of her we need more women like TERESA ❤️
13 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Kelsie,
Thank you for your kind words. We’re truly proud to have Teresa on our team, her compassion and professionalism make a real difference. We're so glad she was able to support you and help put your mind at ease. Your feedback means a great deal to us.
Regards,
The Dotty Bingo Team
Woeful casino returns
Woeful casino returns
Spent £100 on various slots. Won absolutely sod all. Pretty much admits its just a money grabbing site with no care for customers.
Certainly wouldn't trust their bingo!
10 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Sean,
Thank you for taking the time to leave a review.
We are truly sorry to hear that your luck was not in. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
Should you wish to discuss your Account or grievance further please reach out to our friendly Customer Support Team, who are on hand 24/7 to assist with any query. We really do value & appreciate our Customers.
In the meantime, we really do hope that your luck improves big time! Thank you.
Kind regards
The Dotty Bingo Team
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