My welcome bonus had disappeared from my account. I contacted customer service, where Vlad S sorted the problem out very quickly and efficiently. Thank you
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was enticed by an offer of pay £10 and we will give you £50. I'm sure It's in the small print, but the 'bonus' funds winnings I can't withdraw. Interestingly I won nothing with my £10, but started t... Ver mais
A empresa respondeu
Im really happy with the experience so far , apart from how long it takes for a withdrawal to be paid most other sites are instant or within an hour but it’s been 24 hrs since I’ve made the withdrawa... Ver mais
A empresa respondeu
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... Ver mais
A empresa respondeu
Detalhes da empresa
Dotty Bingo
Escrito pela empresa
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@dottybingo.com
- dottybingo.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Help
Dealt with my question fast and very kind thank you tersea
10 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Tina,
Thank you for taking the time to provide Feedback. We are so pleased that you found Tersea to be very fast & helpful. We think that she is great too!
Kind regards
Team Dotty
Savannah was very pleasant
Savannah was very helpful answered my query promptly and politely
8 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Customer KM!
Thank you very much for leaving such a lovely review. We are delighted that Savannah assisted you both promptly and pleasantly, she is our ray of sunshine!
Kind regards
Team Dotty
Online chat Emil…
Live chat with Emil was instant and answered my question right away 10 out of 10 Emil
Thankyou
Christina Penman
7 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Christina,
We are so pleased that you rate Emil as highly as we do!
Thank you so much for your lovely feedback.
Kind regards
The Dotty Bingo Team
Great experience with the customer care…
Great experience with the customer care team. Very efficient and very thorough. Thanks :)
3 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hey Samantha,
Thank you so much for taking the time to leave your lovely review.
So pleased that you have found our Customer Care Team efficient and thorough, any time you have a query please feel free to reach out!
Kind regards
Team Dotty
Great assistance and effective…
Great assistance and effective management of my issue which left it quickly resolved
1 de agosto de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Lara,
Many thanks for your lovely feedback & time!
Delighted that your issue was effectively and timely resolved! Feel free to reach out to our Support Team anytime!
Team Dotty
The advise was clear and good and they…
The advise was clear and good and they were very polite and helpful
31 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Sara Louise,
Thank you so much for your positive feedback, it is greatly appreciated! So pleased our Support Team were effective in assisting you.
Remember that they are available 24/7 should you ever have a question or query. Thank you
The Dotty Bingo Team
Query was dealt with immediately place…
Query was dealt with immediately place is easy to manage and on the eye....recommend the bingo for sure
30 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Leigh,
Quick queries and bingo bliss – sounds like a full house to us! Thanks for the kind words!
Regard,
The Dotty Bingo Team
Teresa was very helpful in answering…
Teresa was very helpful in answering all my questions that needed answering have very quick in replying thank u so much
30 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Lisa,
Thanks so much! Teresa will be thrilled to hear your kind words – we're lucky to have her! Glad we could help so quickly. 😊
Regards,
The Dotty Bingo Team
Teresa was wonderful and very quick to…
Teresa was wonderful and very quick to resolve my issue :) very good service!
30 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Chloe,
Thank you for your kind words! We’re so pleased Teresa was able to help quickly—she always goes the extra mile. Delighted you had a great experience!
Regards,
The Dotty Bingo Team
Savannah is great
Savannah is great. Fast, friendly and knowledgeable when I asked question.
29 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jackie,
Thank you for the lovely feedback! Savannah truly is a star—fast, friendly, and full of knowledge. We're lucky to have her, and we're glad you think so too!
Regards,
The Dotty Bingo Team
Not very good for winning anything
I do play this site but you do not win very often unlike the sister sites which are much better
25 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Paula,
Thank you for taking the time to leave a review!
Sorry to hear that you have not been having as much luck here in comparison to our Sister Sites, but kindly be advised that all of our Sites are governed under the same RTP & Gameplay regulations.
We really do hope that your luck changes and that your winning streak begins!
Team Dotty
Customer service
Always happy to answer questions,quickly and efficiently, thanks dotty team,keep up the good work 👏
25 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Jackie,
Thank you so much for your feedback.
We are so pleased that you are satisfised with the Customer Service that we provide. We will strive to keep up the good work!!
Kind regards
Team Dotty
Avoid
Rtp on all slots is absolutely ridiculous. Don’t expect to win any money at all just constant losing hardly any bonuses and when they hit as stated the rtp is shocking. Not the widest selection of games. Website regularly logs you out in the middle of playing or reloads the game. very frustrating won’t be using this site again.
23 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jamie,
Many thanks for taking the time to leave a review.
Sorry to hear you have not been having much luck on the games. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We're truly sorry to hear about your experience, regarding the Website logging you out, that definitely shouldn’t be happening. We'd love to take a closer look and help you out, so please reach out to our support team to advise of your issue. It is possible that they can offer you technical support to rectify the matter or at least explore further for you.
In the meantime, we really hope that your luck starts to improve!
Regards
The Dotty Bingo Team
Resposta da Dotty Bingo
Hi Hayle Jane,
Thank you so much for your lovely review.
We are so pleased that you found Rachel to be a great help. Your positive feedback will be passed on to her.
Regards
Team Dotty
Can't get my winnings sent in passport…
Can't get my winnings sent in passport details didn't have utility bill as I'm on smart metres don t have bank statement as I do online banking so sent council tax letter to verify adress still not enough so I can't get my £20 withdrawal never play dotty again played tombola for yrs never had any trouble withdrawing funds
19 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hello Jane,
Thanks for taking the time to provide Feedback.
Apologies if the Verification Process has inconvenienced you. This is a necessary step, and we truly appreciate your patience on this matter.
May I ask that you reach out to our Customer Support Team for further guidance? Our Team will assist you in advising you how to download an Online Statement or advise you of possible alternatives.
Our Team are available 24/7 and are committed to assisting you in the a friendly and efficient matter. You may contact them on Live Chat or by Email support@dottybingo.com
Thank you Jane!
Regards
Team Dotty
The site is not the best for winning…
The site is not the best for winning any money, but only spending money for playing to entertain but don't expect to walk away with any winning money. Been with them for many years and never won big at all, but it’s a a nice game site!
Customer service very good, Especially, Teresa was very efficient and helpful.
15 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there, thanks for your honest feedback and for being with us all these years! We're really glad to hear you enjoy the site and that Teresa provided great support — we'll be sure to pass that on to her. While wins can be unpredictable, we're always working to keep the games fair and fun. Thanks again for your loyalty!
Regards,
Dotty Bingo
Very helpful with my query and was…
Very helpful with my query and was sorted very quick. Rachel was a great help!!!
14 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Jon,
Thank you for the kind words! We're delighted Rachel was able to assist you quickly and effectively—she truly is a star! ⭐
Regards,
The Dotty Bingo Team
Savanna went above and beyond for me
Savanna went above and beyond for me, thank you
11 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Sandra,
Thank you so much for your kind words. We're thrilled to hear Savanna went above and beyond—she truly cares about our customers. We'll be sure to pass along your thanks!
Regards,
The Dotty Bingo Team
Sorted by teresa
Teresa was great got my problem sorted quickly and efficiently thank you
8 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi Toni,
Thank you for your lovely feedback! We're so pleased to hear Teresa was able to resolve your issue quickly and efficiently. We'll be sure to pass on your kind words! 😊
Regards,
The Dotty Bingo Team
Absolutely disgrace
Absolutely disgrace. Deposited £2400+ over the years, only to have £1400 back. Extremely poor odds.
7 de julho de 2025
Avaliação não solicitada
Resposta da Dotty Bingo
Hi there,
Thank you for taking the time to leave your feedback. We're truly sorry to hear that you feel let down — we understand how frustrating this must be, especially after being a long-time player.
We’ve requested your account details through Trustpilot so we can review your experience more thoroughly and see if there's anything we can do to help or clarify further.
Your satisfaction matters to us, and we’d really appreciate the opportunity to look into this for you.
Kind regards,
Dotty Bingo
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