Was an item that was out of stock due to unforeseen circumstances beyond anyone's control. They immediately called me to let me know. Unfortunately I missed there call but then an email was sent very... Ver mais
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Veja o que dizem as avaliações
I mis-ordered a product, the wrong strength. I had sent an email, but thought to try Customer Service. I got Jackson, he was great! He changed the order quickly and sent a confirmation email. Couldn't... Ver mais
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Ordered 10 bottles of vape juice, good prices for multi buy. Ordered on Monday before next day cut off time stated on website, didn't get delivered till Thursday, possibly fault of delivery company r... Ver mais
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Always order from here for everything. Great prices, quick delivery and the customer service team are great. When I emailed, my issue was resolved really quickly by Jackson which I really appreciated.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
E-liquids.com the UK’s biggest online E-liquid & Vape store.
Informações de contato
33 Bennett’s Hill, B25SN, Birmingham, Estados Unidos
- info@e-liquids.com
- e-liquids.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good price good service & good product
18 de setembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for your positive feedback! We're thrilled to hear that you found our prices, service, and products to your satisfaction. Your support means a lot to us, and we look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Super-speedy delivery
Ordered a few times already and very pleased with the delivery time, order packed well and delivered to my door. Excellent service. Special thanks for little treat in every order, always waiting for it 🫶🏼
12 de setembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Jelena,
Thank you for your wonderful feedback! We're thrilled to hear that you've been pleased with our delivery service and that your orders have been packed well. It's always our goal to provide excellent service, and we're glad that you appreciate the little treats included in your orders. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Great website
Great website, I'm signed up for their email because they have insane clearance sales and discounts. Staff is incredibly helpful and the few times a vape has arrived dead they've sent a refund to my card promptly.
5 de setembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our clearance sales and discounts. It’s great to know that our staff has been helpful and that we were able to resolve any issues with your orders quickly. Your satisfaction is our priority, and we appreciate your support.
Kind Regards,
Customer Services Team | e-liquids.com
Never turned up!!! No Response!!!
Ordered a few items. Promised a same day dispatch by the cut off time, yet they did not dispatch, the next day still wasn't dispatched, Tried calling them 40+TIMES!! always 'busy', as well as whatsapp and contact form. Waste of money, I will be taking this further to legal Action as this company is Fraudulent!.
9 de setembro de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Huzaifah
Thank you for your feedback. We're sorry to hear about your experience. We understand the frustration caused by the delays and miscommunication. We can confirm that you reached out to us today, and we have worked to resolve the situation by processing a full refund on the same day. If you have any further concerns, please feel free to contact us directly, and we will be happy to assist. Thank you for giving us the opportunity to make it right.
Kind Regards,
Customer Services Team | e-liquids.com
Quick delivery although the vape juice…
Quick delivery although the vape juice i ordered was past its expiry date
27 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Thank you for your feedback, Rebecca! We're glad to hear your order was delivered quickly, but we sincerely apologize for the issue with the vape juice. This is definitely not the standard we aim for. Please reach out to our customer service team, and we’ll be happy to resolve this for you right away. Your satisfaction is important to us, and we appreciate the opportunity to make things right!
Kind Regards,
Customer Services Team | e-liquids.com
Easy to navigate site and place an…
Easy to navigate site and place an order, which arrived the next day as expected. Will purchase again.
22 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Karina,
Thank you so much for your fantastic review! We’re thrilled to hear that you found our website easy to navigate and that your order arrived promptly. It’s great to know you had a positive experience with us, and we look forward to serving you again in the future.
Kind Regards,
Customer Services Team | e-liquids.com
Service is always above and beyond
Service is always above and beyond, always kept informed of dispatching and delivery
24 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our service and the updates regarding dispatching and delivery. It's our goal to go above and beyond for our customers, and we're glad that we could meet your expectations.
Kind regards,
Customer Services Team | e-liquids.com
I’ve been trying the new vapes
I’ve been trying the new vapes, I ve had 3 pixl 6000 with the first it ran out so quick the second lasted much better but then the 3rd was the same as the first so I will not order them again. I’ve also tried the Revol again bought 3. They didn’t last very long either.. I’ll keep trying until I find one that lasts longer than a week ! Maybe some advice and reassurance that im not the only one? I’m not a heavy vaper either! Charged them all max 3 times b4 flavour ran out . But I do like this site delivery is quick prices good just need to get the correct vape for myself
15 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the inconsistent experiences you’ve had with the PIXL 6000 and Revol vapes. We understand how frustrating it can be when products don’t meet expectations, especially when you’re exploring new options.
While it's uncommon for our products to have such varying performance, we appreciate you bringing this to our attention. It's possible that the lifespan of the vapes could be influenced by a range of factors, including usage habits and storage conditions, but we’re here to help you find a vape that best suits your needs.
You’re not alone in your search for the perfect vape, and we're more than happy to offer some recommendations based on your preferences. Please feel free to reach out to our customer support team, and we'll work with you to find a product that offers better consistency and longevity.
Thank you again for your kind words about our service, delivery, and pricing. We’re committed to helping you find the right product, and we appreciate your patience and continued support.
Kind Regards,
Customer Services Team | e-liquids.com
Important Advice to all
Being a newish vapor user I had purchased what I assumed was the correct juice.
Sadly I ended up burning my throat and ruining my sons £100 machine.
Having spoken to Paul he enlightened me on the correct juice for the correct machine.
I never knew there was so much to know on the correct way to vape.
Trust me folks take a few minutes and email them for advice on what machines is best suited for you and what the correct juices you should be buying.
Don't make the dumb mistake like me.
These really do know and care what they sell to you
16 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Dan,
Thank you so much for your fantastic review! We're thrilled to hear that Paul could help you find the right juice for your device and provide valuable advice on vaping. We understand how important it is to have the correct information, especially for new users, and we're always here to support and guide our customers. It's great to know that you found our service helpful, and we appreciate your kind words about our team's knowledge and care.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind Regards,
Customer Services Team | e-liquids.com
I'm happy with my order will be using…
I'm happy with my order will be using again thank you 😊
12 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Lee,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your order and plan to use our service again. Your satisfaction is our top priority, and we look forward to serving you in the future.
Kind Regards,
Customer Services Team | e-liquids.com
Brilliant service
Brilliant service, very easy to order and came the next day as promised, will definitely get all my vaping stuff from you guys, thank you
2 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Cameron,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service and that your order arrived promptly. It's wonderful to know that we've earned your trust for all your vaping needs.
We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
Great way to give up smoking cigarettes
Great quality products brilliant range and prices
8 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Sharon,
Thank you so much for your 5-star review! We're thrilled to hear that you are happy with the quality of our products, range, and prices. It's fantastic to know that our offerings are helping you on your journey to give up smoking cigarettes.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind Regards,
Customer Services Team | e-liquids.com
Super quick delivery
Super quick delivery, excellent deals and random free vapes which is a nice treat. 10/10
3 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our super quick delivery, excellent deals, and the random free vapes. Your satisfaction is our priority, and it's great to know we've hit the mark.
Kind Regards,
Customer Services Team | e-liquids.com
Fabulous company who provide good…
Fabulous company who provide good quality vaping products and accessories, good despatch and delivery times
4 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for your 5-star review! We're thrilled to hear that you are satisfied with our quality vaping products and accessories, as well as our dispatch and delivery times. Your positive feedback means a lot to us and motivates our team to continue providing excellent service.
Kind Regards,
Customer Services Team | e-liquids.com
Quick and Easy
I have ordered a few times and what can I say easy quick and simple!! Next day delivery
Ordered new coils and 14 liquids I did not receive one of the liquids I ordered but it was replaced by a very similar flavour!!
I wouldn’t order from any other supplier
1 de agosto de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you so much for your glowing review! We are thrilled to hear that you've had a consistently positive experience with our quick and easy ordering process, as well as our next-day delivery service.
We apologize for the mix-up with your recent order, but we're glad the replacement liquid was to your satisfaction. Your loyalty means the world to us, and we look forward to serving you again.
Kind Regards,
Customer Services Team | e-liquids.com
Quick service
Quick service, very pleased with my purchase, the elf eliquid are amazing , will be ordering from them again
26 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you so much for your 5-star review! We are delighted to hear that you were pleased with the quick service and enjoyed the elf e-liquids. We look forward to serving you again soon.
Kind Regards,
Customer Services Team | e-liquids.com
Resposta da E-liquids.com
Hello,
Thank you for your 5-star review! We're thrilled to hear that you were pleased with our service and quick delivery. We look forward to serving you again soon.
Kind Regards,
Customer Services Team | e-liquids.com
Excellent Customer Service from Richard
Excellent Customer Service from Richard
I had a problem with a Vape Pen that only lasted a couple of weeks, until it decided not to work, and was promptly sent out a replacement.
Have only recently started purchasing from Eliquids, and like what is on offer in this Website
Thoroughly recommend
24 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Duncan,
Thank you for your 5-star review!
We are delighted to hear about your positive experience with Richard and our customer service team. It's wonderful to know that your issue with the Vape Pen was resolved promptly and that you are enjoying our offerings on the website. Your recommendation means a lot to us.
Kind Regards,
Customer Services Team | e-liquids.com
10ml vape liquids
Great product. Very smooth hit. Fast delivery service. Cream tobacco.
19 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello Garry,
Thank you for your 5-star review! We're delighted to hear that you're enjoying our 10ml vape liquids and that you find the cream tobacco flavour smooth and satisfying. We're also pleased that our fast delivery service met your expectations.
Kind Regards,
Customer Services Team | e-liquids.com
I had some issues with a new device
I had some issues with a new device, it was more of the fault of a maker of the device than the website but I spoke to a customer service agent name Richard who was so friendly and helpful, they got the issue resolved almost immediately and I will be back for more soon!
19 de julho de 2024
Avaliação não solicitada
Resposta da E-liquids.com
Hello,
Thank you for taking the time to leave such a positive review!
We are sorry to hear that you had issues with your new device, but we’re thrilled to know that Richard was able to assist you promptly and effectively. We pride ourselves on providing excellent customer service, and it's wonderful to hear that your issue was resolved quickly. We look forward to serving you again soon!
Kind Regards,
Customer Services Team | e-liquids.com
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