I had an issue with one of my Eaziglide pans that I had for many years and I have to say that Nathan was amazing handling my concerns. His customer service skills were excellent and replacement pan se... Ver mais
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Veja o que dizem as avaliações
Outstanding Customer Service and Smooth Warranty Claim! I had a great experience with Eaziglide's customer support. My original pan developed an issue with the non-stick coating after light use, an... Ver mais
Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Ver mais
A empresa respondeu
I absolutely love these baking trays and on fact I have three. They are the best baking trays I have owned. The non-stick has been brilliant. The oldest ones I have are five years old, I use them... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Informações de contato
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Reino Unido
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,6
Excelente
525 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If Carlsberg made frying pans ……
Victoria’s customer service at Eaziglide was first class. She kept me informed throughout my communication with her and resolved our situation. The product is great too. Many thanks.
2 de junho de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Marianne,
Thank you for your fantastic 5-star review!
We’re delighted to hear that Victoria delivered excellent customer service and was able to help find a satisfactory outcome for you.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great product delivered amazingly…
Great product delivered amazingly quickly - very pleased when using them
26 de maio de 2026
Resposta da Eaziglide
Hi Michael,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with the service you received, and are happy with your product.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I bought this about 5 months ago and…
I bought this about 5 months ago and from time to time have tried using it with disappointing results. My pan is Not nonstick!! Food sticks and difficult to remove. Consequently the pan has lost a bit of its non stick protection in the centre and around the edge. I am very disappointed.
30 de março de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Charlotte,
Thank you for taking the time to share your experience with us. We’re sorry to hear that your product has not delivered the non-stick performance that's expected.
Our non-stick coatings are designed to provide long-lasting performance when used in line with our care and use guidelines, so we’re sorry to hear this hasn’t been your experience. We’d like the opportunity to investigate this further for you.
Please contact us at reception@imperialgb.com with details of your product and proof of purchase, and we’ll be happy to investigate and assist further.
Kind regards,
The Eaziglide Team
Resposta da Eaziglide
Hi Jason,
Thank you for your 5-star review.
We’re pleased to hear that you found our warranty process quick and easy. We hope you’re enjoying your new product and that it meets your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Fantastic frying pan for non stuck…
Fantastic frying pan for non stuck omelettes! Really pleased and pan looks smart too.
15 de maio de 2026
Resposta da Eaziglide
Hi Sarah,
Thank you for your 5-star review.
It’s wonderful to hear that you’re enjoying your new frying pan and are pleased with both its performance and design.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Resposta da Eaziglide
Hi Kerry,
Thank you for your kind feedback.
We are delighted to hear you are pleased with your pan set and the customer service you received from us.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Lovely little frying pan
Wanted a tiny frying pan for one egg, toasting spices, etc. This one is perfect!
7 de maio de 2026
Resposta da Eaziglide
Hi Lyn,
Thank you for your 5-star review.
We are delighted to hear your new frying pan is perfect for your cooking needs!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Eaziglide - the best
Since I tried Eaziglide saucepans (which are the best I have used in 45 years of cooking) I have looked out for other pans & tins. I am very pleased with the baking tin I bought for baking brownies.
5 de maio de 2026
Resposta da Eaziglide
Hi Linda,
Thank you for your 5-star review.
We are delighted to hear that our saucepans are the best you have used, and that you are also enjoying your new baking tin. It’s great to hear you are continuing to grow your collection of Eaziglide products.
Thank you for taking the time to share your feedback and support.
Kind regards,
The Eaziglide Team
Great products and service.
5 de maio de 2026
Resposta da Eaziglide
Hi Chris,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great customer service and quickly…
Great customer service and quickly replaced the trays that had the lower coating flaking off due to our dishwasher
24 de abril de 2026
Resposta da Eaziglide
Hi Matt,
Thank you for your 5-star review.
We are delighted to hear you received great customer service and that we were able to quickly replace your trays for you.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
lifetime warranty claim successful…
lifetime warranty claim successful after defect appeared
24 de abril de 2026
Resposta da Eaziglide
Hi,
Thank you for your 5-star review. We are pleased to hear your lifetime warranty claim was resolved successfully.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Resposta da Eaziglide
Hi Stewart,
Thank you for your 5-star review.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Cooked a few stakes on my new pan
Cooked a few stakes on my new pan, fantastic results! Very pleased so far!
27 de abril de 2026
Resposta da Eaziglide
Hi Brendan,
Thank you for your kind feedback.
We are delighted to hear your steaks cooked perfectly and that you are pleased with your new pan!
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great saucepans
Everything about the pans is great. They look good, perform excellently and are a joy to use.
23 de abril de 2026
Resposta da Eaziglide
Hi Steve,
We're delighted to hear that you are enjoying your new saucepans and are impressed with their performance.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Very good
Very impressive. I had bought some cheaper ones. However l always say. You get what you pay for.
Very strong material and goes right to the top of the saucepan
23 de abril de 2026
Resposta da Eaziglide
Hi Denese,
We are so pleased to hear you are impressed with your new pans and their premium quality, and we hope you continue to explore more of our products and enjoy their excellent performance.
Thank you for taking the time to share your feedback.
Kind regards,
The Eaziglide Team
Deteriorated Easyglide Never Sticks 2 sauce pans…
Our Easyglide Never Sticks 2 saucepan set have all deteriorated considerably. We purchased the pans through John Lewis who told us to complain through Eaziglide direct.
Despite sending detailed images and videos of the coating coming off (into our food), we were told the deterioration is due to dishwashers and recommend washing them all by hand (despite being advertised as dishwasher proof!!!).
We were told that based on all the sent evidence, they would replace as a gesture of goodwill but now they are asking for repeat detailed photos….again! We are going around in circles and feel we are being giving the runaround. You can never get through on the phone and it’s a once a fortnight email response if your lucky!
So so frustrating!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Eaziglide
Hi Paula,
Thank you for taking the time to share your feedback.
We have followed this up with our customer service team, and can see that replacements were agreed for the items where supporting images and evidence were provided.
In order for us to assess and process any additional claims, we do require clear photographic evidence for each product that a claim is being submitted for. Without this, we are unfortunately unable to offer further replacements under the guarantee.
If you are able to provide the required additional images of the product damage or purchase receipts for the other products mentioned, we will be happy to review your case again and assist further.
Although our pans are technically dishwasher-safe, the level of abrasiveness in detergents can vary significantly between brands. In addition, local water composition can also contribute to wear when used in combination with certain detergents.
For this reason, our care and use guide advises handwashing in warm, soapy water to help preserve the finish of the cookware. We therefore recommend handwashing your replacement products to help minimise the risk of further deterioration.
We hope this provides clarity on our process and that you find this response helpful.
Kind regards,
The Eaziglide Team
Customer service and product very good
13 de abril de 2026
Resposta da Eaziglide
Hi Brandon,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with both our products and customer service. It’s great to know we’ve met your expectations.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I claimed replacements for three pans…
I claimed replacements for three pans that were defective. They all started to lose their nonstick surface, small bits started to flake off.
I asked for replacements under the lifetime warranty, and after supplying photos of the pans, replacements were dispatched quickly.
10 de abril de 2026
Resposta da Eaziglide
Hi Patrick,
Thank you for taking the time to share your experience.
We’re sorry to hear about the issues you experienced with your pans, but we’re pleased that your lifetime warranty claim was processed quickly and that replacements were dispatched without delay.
We’re glad the matter was resolved for you and appreciate your feedback.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
I had a broken lid it had shattered
I had a broken lid it had shattered,
They did everything to help and sent me a replacement.
I was delighted with there Customer service.
Thank you again
10 de abril de 2026
Resposta da Eaziglide
Hi Julia,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your lid, but we’re really pleased our team was able to help and arrange a replacement for you quickly. We’re grateful to hear that you were happy with the customer service you received.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Good product. Good warranty.
Good product. Good warranty. Frying pan base suddenly became delaminated after many years of use and Eaziglide honoured the lifetime guarantee and replaced it.
31 de março de 2026
Resposta da Eaziglide
Hi Julian,
Thank you for taking the time to share your experience.
We’re pleased to hear that you’re happy with the product and that your lifetime guarantee claim was handled and resolved with a replacement. It’s great to know the process met your expectations after many years of use.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
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