Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Ver mais
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Veja o que dizem as avaliações
Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Ver mais
A empresa respondeu
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Ver mais
A empresa respondeu
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Ver mais
Detalhes da empresa
Escrito pela empresa
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Informações de contato
84 Evans Road, 4107, Salisbury, Austrália
- 1300 320 338
- hello@egrauto.com
- egrauto.com
Pede aos clientes que avaliem
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Amarok Canopy
Delivery - Very Prompt - about 3 weeks after ordering.
Very well packed for shipping.
Top quality product well made with an excellent finish.
Fitting instructions....good.
Downside... Interior light is poor.... too small.
Switch is not easily accessible, Light is not solidly mounted to the Canopy and moves when the on button is pressed....

Resposta da EGR Auto
EGR exploding Windows on canopy.
I bought my EGR canopy second hand. Had no issues all working order... when it was hot one of the rear side glass windows imploded/exploded out of warranty of course, I got fixed thankfully through insurance but was incredibly hard to source the replacement... just last week the opposite side imploded/exploded, ive learnt via the first window debacle that when they're manufactured with imperfections the Windows can explode in the heat... what are the chances of 2 Windows doing it? Obviously shoddy workmanship, I am disappointed with this brand product and will never buy anything EGR again.

Resposta da EGR Auto
Quick response and good knowledge of…
Quick response and good knowledge of the product.

Resposta da EGR Auto
Found the fitting instructions layed…
Found the fitting instructions layed out was fine but the wiring on the product was about a 1m short. If it was someone that didn't know how lengthen it it would be a problem

Resposta da EGR Auto
Too many delays
I ordered the panopy on 29th of September, to be fitted at my home address, although this was more expensive, I thought it would be easier. I got a message to say it was delivered to the installer on the 12th of October and I would be contacted with an installation date. I didn’t hear anything for a week so I decided to chased it up. I was told that the hoist that they use to lift the canopy into place was allegedly broken and I would have to take the vehicle to a workshop to be fitted, I would be contacted with the details. Another 4 days went by and no one contacted me so again I had to chase it up. I was given the details as to where to take the vehicle for fitting and would be contacted by them. A few more days went by and again no one contacted me. I chased it again and finally managed to get an appointment for the 1st of November so all and all over a month to get it done and a lot of stress.
Yes, the product is great but EGR are not very good at keeping their customers informed or apologising in any way for all the delays and stress they’ve caused.

Resposta da EGR Auto
Ordered replacement keys for canopy…
Ordered replacement keys for canopy fast delivery worked without by issues and good communication from the company.

Resposta da EGR Auto
Good communication and friendly…
Good communication and friendly pleasure to deal with.

Resposta da EGR Auto
1st time customer. 10/10
Easy ordering process. Good communication from seller.
Quick delivery and most of all, the parts ordered where as described and of top quality.
Easy to follow instructions for installation.

Resposta da EGR Auto
Very easy to get online and order
Very easy to get online and order the keys that we needed. It arrived the next day.

Resposta da EGR Auto
Super easy online ordering and payment…
Super easy online ordering and payment process, backed up by friendly customer service to ensure you are getting the products you want for your vehicle!

Resposta da EGR Auto

Resposta da EGR Auto
Went beyond normal service to have my…
Went beyond normal service to have my purchase delivered...
As my delivery point is out of the ordinary...

Resposta da EGR Auto
Canopy vent
Delivery was very fast.
Clear concise installation instructions made it easy to fit.

Resposta da EGR Auto
I need someone to contact me from EGR…
I need someone to contact me from EGR to discuss a major issue please

Resposta da EGR Auto

Resposta da EGR Auto

Resposta da EGR Auto
No hesitation in dealing with again!
EGR was extremely helpful with sourcing a key for us to suit a canopy that the client had lost. Took a bit of time for response to emails, but they are on the other side of the country to me. They did go to great lengths to ensure that keys were functional. I will have no hesitation in dealing with them again

Resposta da EGR Auto
service
Our parts arrived very quickly and we exactly as ordered. Excellent service from this company

Resposta da EGR Auto
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