Customer service was top notch... I had a question about the shipping before my product arrived and customer experience was fast, friendly, and answered my questions . Although the product sent wa... Ver mais
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Veja o que dizem as avaliações
Seriously, all jokes aside, if all companies were ran the way zerojoy was, the world would 174% be a better place. I have nothing but good things to say about my Thrusty Sync and I live in a state whe... Ver mais
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Order #87939 I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else... Ver mais
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I had trouble with the cart check out and adjusting quantities in my cart, but Leah came to my rescue! She was professional, COURTEOUS and friendly. It was solved immediately. I can't say enough good... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Erojoy
Escrito pela empresa
Formerly known as Fleshy (GetFleshy.com), Erojoy.com is the same trusted company with a new name and a bigger vision.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
Informações de contato
Estados Unidos
- erojoy.com
4,3
Excelente
575 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
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Resposta da Erojoy
Hello James, thanks for the awesome feedback! We're thrilled to hear that you're enjoying the experience and that it feels just right. If you ever need anything, don’t hesitate to reach out!
I have been going back and forth 13…
I have been going back and forth 13 times with Leah H. Im not sure what country she is from but I said that I needed to see if warrenty would cover getting a replacement sleeve. They wanted a recipt. I told her I bought it from Amazon. She insisted on a recipt from amazon. I said I don't have it and can't find it on Amazon site. She still refuses to do anything with out a recipt. I finally said look ill pay for it myself if you can tell me what item number to order to get a new sleeve for the fleshy pro. Still She wouldn't help me. She is in customer service. I hope her supervisor gets to see this. (A dissatisfied customer. Hech i even sent them the pictures they wanted.
Mike :-(
29 de setembro de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Mike, Thank you for your feedback. As per our policy, we require proof of purchase to validate warranty claims. Since we couldn’t locate any order history under your name, we were unable to process your request. Our replacement sleeves and warranty services are exclusively available to customers who have purchased directly from us. Without a verified purchase, we cannot extend warranty coverage or provide replacement parts.
We hope you understand the need for this policy to ensure fair service for all customers.
Awesome customer service, great product
Had a little charging issue with my first unit and emailed customer service.
Paris R. was awesome, got me set up with a replacement in no time at all.
Product is good. Get one. :)
10 de setembro de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello Chris, Thank you for sharing your experience! We’re glad to hear that Paris quickly helped you with a replacement and that you're enjoying the product now. If you need anything else, feel free to reach out anytime.
Great customer support
Customer support was so prompt and nice. Paris in particular was brilliant getting back to me. She was prompt, understanding and had a good sense of humor. I would def recommend and use again.
11 de setembro de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Shane, Thank you for your fantastic feedback! We're glad to hear that Paris provided prompt, understanding service with a good sense of humor. It’s great to know you had such a positive experience, and we genuinely appreciate your recommendation. Please feel free to reach out if you need anything else.
Leah H. is the BEST!
Leah H. in Support was wonderful to work with and did an exceptional job sending me a replacement product. Leah made the entire process hassle-free and extremely easy. Thank you, Leah, for your assistance and hard work!
9 de setembro de 2024
Avaliação não solicitada
Resposta da Erojoy
Thank you so much for your kind words! We’re delighted that Leah made the replacement process smooth and hassle-free for you. Your feedback means a lot to us, and we’ll surely pass along your appreciation to Leah. Please don’t hesitate to reach out if you need further assistance.
Resposta da Erojoy
Hello Art, Thanks for your review! We’re thrilled to hear you’re enjoying your Fleshy Pro and the free lube that comes with it. Please let us know if you have any other feedback or need further assistance!
Excellent Customer Service
Clear information and instruction, as well as good response time. Paris was my costumer service agent and everything ran smoothly. Thank you!
30 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi David, thank you for your feedback! We’re glad to hear that Paris provided clear information and a quick response, making your experience a smooth and hassle-free one. If you need anything else or have any questions, feel free to reach out anytime!
Trust and professionalism.
Paris was very professional when I had a part break on the pro. With an email Paris was able to see the issue and she sent a replacement pro. Thanks and standing by customers warranty and trust.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello there. Thank you for your feedback! We're glad Paris could assist you promptly and professionally with the replacement. Standing by our warranty and earning your trust are top priorities for us.
Please don't hesitate to reach out if there's anything else we can do for you.
Paris was super helpful
Paris was super helpful. Best customer service I’ve ever had.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi David, thank you for your kind words! We're delighted that Paris provided you with the best customer service experience. We’re always here to help, so don’t hesitate to ask if you need anything else.
Paris R
Paris R. Made the replacement/exchange experience simple and easy. The way customer service should work!
22 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Anthony, thank you for your feedback! We're thrilled that the replacement/exchange process was simple and easy for you. We strive to make customer service as smooth as possible, and it’s great to know we hit the mark.
If you need anything else or have any questions, feel free to reach out.
Fast response to customer problems.
Fast response to customer problems.
Fast resolution.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello Art, thank you for your feedback! We're committed to providing quick responses and efficient resolutions, so it's great to hear that you had a positive experience. If you need anything else, just let us know!
Fleshy products and support deliver as promised
Fleshy products deliver as promised! Especially the Fleshy Rumble. And now I know their customer support is excellent. The customer support representative, Paris R. was quick to respond to my email, understood my issue and took quick action to resolve it. After sending photos of the issue, it was resolved within in 24 hours. So glad I chose Fleshly for my adult products!
16 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello Scott, thank you so much for your great review! We're thrilled that our products were delivered as promised and that Paris could assist you quickly and efficiently. Our team strives to provide top-notch support, and we're glad your issue was resolved within 24 hours. We're happy you chose Fleshy for your adult products and look forward to serving you again!
I accidentally used my old address as…
I accidentally used my old address as the shipping address and Paris R. was very considerate when I reached out for help for the situation! The shipping time was very quick from when I first made contact and I appreciate the assistance!
14 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello Joel, thank you for sharing your experience! We're so glad Paris was able to assist you with the address mix-up and that everything was handled quickly. We appreciate your kind words and are happy we could make the process smooth for you. If you need anything else, don’t hesitate to reach out!
I love my new Fleshy Pro
I love my new Fleshy Pro! It gets the job done for sure! Highly recommended.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello William, thank you for the awesome review! We're thrilled you're loving your new Fleshy Pro, and it's working well for you. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!
Paris was amazing
Paris was amazing! She restored my faith in customer service, and that's saying something! She was very quick to respond with help when I had questions, and made sure that I got what I needed. 100/10!!!
13 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Brandon, thank you so much for your amazing review! We're thrilled to hear that Paris restored your faith in customer service. It’s wonderful to know she quickly responded and ensured you got exactly what you needed. We’re so glad we could exceed your expectations—100/10 is high praise! If you ever need anything else, don’t hesitate to reach out.
The customer support was very immediate, direct and to the point without making things very difficult or burdensome. She provided instruction on what needed to be done and what the next steps would be
The customer support was very satisfactory, and the agent (Paris) was very direct and straightforward in recommending what needed to be done to first identify my initial concern and secondly find a solution to my problem. She did not beat around the bush or send me on a wild goose chase. The response and turnaround time were excellent as within a day my issue was confirmed and immediate efforts were made to correct my issue with a replacement of the defective product.
11 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Owen, thank you for sharing your experience! We're glad that Paris provided clear, direct, and efficient support. It’s great to know that she helped quickly identify the issue and worked to resolve it without any hassle. We strive to make the process as smooth as possible, and we're happy that you were satisfied with the quick turnaround time and resolution. If you need any further assistance, don't hesitate to reach out!
Paris is a great customer relations…
Paris is a great customer relations person! Empathetic and a problem solver. Highly recommended.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello there, thank you for your wonderful review! We're so glad that Paris provided you with empathetic and effective support. She truly is a great problem solver, and we appreciate your recommendation. If you need anything else, don't hesitate to reach out!
This is a stand up company and the…
This is a stand up company and the support people like Paris is what makes it a stand up company. Blazingly fast amd supportive responses for the issues I had make the issues almost irrelevant. Top notch support is.getting harder to find these days. Please continue to lead the way for others.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hi Mark, thank you so much for your incredible review! We're thrilled to hear that Paris and our support team positively impacted your experience. We take pride in providing top-notch support, and your kind words motivate us to keep leading the way. If you ever need anything else, we're here for you. Thanks again for your support!
Paris made my experience exceptional
Paris is what made my experience here so great to leave a 5-star review. I believe she went above and beyond, and I could not have asked for better customer service. Paris helped me achieve a fantastic outcome with the problems I had. I only wish there were more Paris out there in customer service departments. Fleshy is truly devoted to making your experience exceptional. Thanks to Paris for making my experience exceptional
1 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello RJ, Thank you so much for your glowing review! We’re thrilled to hear that Paris made your experience worthy of 5 stars. She goes above and beyond to ensure our customers are satisfied, and we’re glad she helped you achieve a fantastic outcome. Your appreciation means a lot to us, and we’re proud to have Paris on our team. If you ever need anything else, don’t hesitate to reach out!
Paris was so courteous and helpful
Paris was so courteous and helpful. My support request was handled so professionally
7 de agosto de 2024
Avaliação não solicitada
Resposta da Erojoy
Hello Linx, thank you for the kind words! We're glad Paris handled your support request professionally. If you need any more assistance, feel free to reach out!
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