Ich habe das Puzzle für meine Mama zu Weihnachten bestellt. Ausversehen hab ich es doppelt bestellt, weshalb ich eines wieder zurück gesendet habe. Auf Anfrage bzgl. der Rückmeldung habe ich sch... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Habe meine Ware super schnell erhalten. Preis Leistung auf jeden Fall gerechtfertigt. Material Holz begeistert mich sehr. Die einzelnen Teile zu öffnen, erfordert schon etwas logisches Denken und Gedu... Ver mais
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Das Produkt selbst kann ich nicht beurteilen, da ich es als Geschenk für eine Drittperson gekauft habe. Aber Escapewelt hat zuverlässig und schnell geliefert. Das Produkt war einwandfrei verpackt und... Ver mais
A empresa respondeu
Bestellung, Lieferung war/ ist einfach und schnell. Produkt scheint hochwertig zu sein. Wir sind zufrieden. Kleines minus jedoch dafür das einige Mechanismen sehr schwergängig sind, was jedoch auf d... Ver mais
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Detalhes da empresa
Escrito pela empresa
Wir sind ein deutsches Unternehmen ESCAPEWELT. Wir produzieren die umweltfreundlichen und handgefertigten Rätselspiele, die man auch als einzigartige Geschenkverpackung benutzen kann. Außerdem ist EscapeWelt ein Anbieter von Escape Rooms in Leipzig, Deutschland.
Informações de contato
Oststrasse 20, 04317, Leipzig, Alemanha
- +49 341 24 87 49 04
- info@escapewelt.de
- escapewelt.com
4,7
Excelente
162 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
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Excelente servicio
El envío a Argentina fue inmediato y el producto llegó en perfecto estado. La demora se debió a cuestiones aduaneras de mi país.
18 de janeiro de 2024
Resposta da EscapeWelt
Estimado Pehuén Barzola Elizagaray,
muchas gracias por su comentario. Nos alegramos de que su pedido haya llegado en buen estado y esperamos que nuestro juguete le proporcione muchos momentos emocionantes. Atentamente, Equipo Escapewelt
Haven't received the items
Haven't received the items, but you want a review? I'm in limbo and now getting suspicious of the tracking info showing "The shipment is prepared for delivery in the delivery depot"
29 de fevereiro de 2024
Resposta da EscapeWelt
Hello, Nonya, thank you for reaching out. We are deeply sorry for any inconvenience caused. Please, kindly contact Customer Support via email ( info@escapewelt.de) or by any method available on our site, and we will immediately take actions.
Regards, EscapeWelt
Overall good experience ordering…
Overall good experience ordering directly from EscapeWelt. Though there was an issue with processing the discount coupon incentive, the company ultimately made it right, and I appreciate that. The package arrived quickly, and so far the Cryptex puzzle appears well-built and looks great (I haven't tried to solve it yet). I do wish they had sent a tracking number so that I would have known what day it was arriving. Sometimes, packages get stolen from my doorstep, but this time I saw it before anything like that happened.
28 de fevereiro de 2024
Resposta da EscapeWelt
Hello Gregory, thank you for such a great review! We are always here to help:) Feel free to contact us anytime ;)
Absolutely obsessed with Escape Welt…
Absolutely obsessed with Escape Welt puzzle boxes !!! Sooo much fun and very challenging love them. Excited to see what new puzzles they create … very excited for Black Beards Compass looks awesome!!
26 de janeiro de 2024
Resposta da EscapeWelt
Dear Bianca, thank you for such a great review!:) Your satisfaction is our top priority. We are always happy to hear from you;) Sincerely, EscapeWelt Team
Excellent service, wherever you are in the world 🌎
Excellent service 👏 kind and responsive customer service
5 stars 🌟
1 de fevereiro de 2024
Resposta da EscapeWelt
Thank you, Sandra,
for your wonderful review. We are always happy to see you among our customers !
Resposta da EscapeWelt
Thank you for your wonderful review. We are always happy to see you among our customers !
Ich habe das Fort Knox Pro gekauft
Ich habe das Fort Knox Pro gekauft, Teile sind hervorragend uns alles hat gepasst.
Würde immer wieder eim Teil von ESC kaufen
13 de janeiro de 2024
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung:) Ihre Zufriedenheit ist unsere oberste Priorität. Wir würden uns freuen, wieder von Ihnen zu hören:) Mit freundlichen Grüßen, ESC WELT
I have been asking for a tracking…
I have been asking for a tracking number and have not yet received it. My order was made in November and I have not yet gotten the item.
28 de novembro de 2023
Resposta da EscapeWelt
Thank you for your review:) We are sorry for any inconvenience caused . Will you kindly write us to info@escapewelt.de , and we will send the delivery information to your personal email box immediately. Sincerely , your ESCAPE WELT
Telefonisch leider nicht zu erreichen
Telefonisch leider nicht zu erreichen, aber umgehende Antwort auf Email.
20 de novembro de 2023
Resposta da EscapeWelt
Lieber Mark,
vielen Dank für Ihre Bewertung!
Es tut uns sehr leid, dass Sie uns telefonisch nicht erreichen konnten. Und hoffen, dass wir Ihnen per E-Mail umfassend helfen konnten. Bei weiteren Fragen stehen wir Ihnen jederzeit gerne zur Verfügung und hoffen, dass die telefonische Kommunikation beim nächsten Mal besser funktionieren wird)
Mit freundlichen Grüßen
Resposta da EscapeWelt
Hello Eric,Thank you for such a great review! We are always here to help:) Feel free to contact us anytime ;)
Super long delay on shipping!
I ordered two items from the Black Friday Sale. I received confirmation for one. I never received the promised tracking number. I have sent several e-mails and messages from their contact page with no response. Additionally, I have tried calling only to get a message to use on-line chat that has no information. I wish I had a better way of contacting them, as I fell They are keeping my money without ever sending the product.
Update: I finally received 1 of four packages. It is my belief that they are not sending the packages in a timely manor. I was able to get the other three tracking numbers... Shipping Company is STILL waiting for item.
23 de novembro de 2023
Avaliação não solicitada
Resposta da EscapeWelt
Dear Roger,
thank you for updating your review. We agree that our orders are shipped later than before, which is explained by the increased load on postal services during the pre-holiday period and delayed updating of information about the status of goods on the websites of courier services. Nevertheless, we hope that you will receive your orders soon, and will get a few pleasant minutes at solving our boxes. Merry Christmas!
The website is fine
The website is fine. However, the shipping and tracking process is unclear. My order is a week old and I can’t tell when or if it is shipped.
28 de novembro de 2023
Resposta da EscapeWelt
Dear Shannon,
thank you for your message. We do have customer support services. You can write to us at any time on our website, or send us an e-mail and we will let you know the location of your order or provide you with a tracking link. Sincerely, ESC Welt
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
Sehr coole Spielzeuge
Sehr coole Spielzeuge, hat richtig spaß gemacht die Quest Pyramide zu öffnen. Klare Empfehlung!
1 de dezembro de 2023
Avaliação não solicitada
Resposta da EscapeWelt
Vielen Dank für Ihre Bewertung!:)
Resposta da EscapeWelt
Lieber Heinz, danke Dir für die hohe Bewertung unserer Produkte. Wir werden uns immer freuen Dich unter unseren Kunden wieder zu sehen.
Liebe Grüße,
ESC Welt
Productos muy bien elaborados
Productos muy bien elaborados, entrega rápida y perfecta, y los juegos son increíbles, gran rato de diversión
24 de novembro de 2023
Resposta da EscapeWelt
Querido Jose Carlos,
gracias por su excelente crítica.
Estamos muy contentos de que te haya gustado el juguete,
y esperamos verte de nuevo entre nuestros clientes.
Un saludo,
ESC Welt
Crazy Long Delivery Time
Ordered the item on the 11th Nov, & it stated expected delivery time to be 5 days. No big deal plenty of time to receive it in time for my partners birthday.
Well 19 days later the birthday has passed and still nothing, when i eventually had to hound their customer service for a tracking ID (cant fault customer service they were prompt and excellent) I can see that the item wont actually arrive until the 9th of December. In fact, looking at the tracking info, it wasn't even shipped until the 23rd, 12 days after my purchase was made. I am not sure what went wrong here as to be honest i have bought from EscapeWelt before, their items are amazing and there was no long wait for the package to come the first time around. Their previous excellence was the sole reason why i came back to them the 2nd time, however, now i am not sure i will be back for a 3rd...
11 de novembro de 2023
Resposta da EscapeWelt
Dear Ryan, thank you for your review. We deeply apologize for the delivery issues and we understand your disappointment since that is not a usual situation for our shipping service. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Your parcel is on its way and we hope you can expect it to 9th of December. Please accept our apologies for any inconvenience we might have caused and look forward to filling your future orders in timely manner:)
Resposta da EscapeWelt
Liebe Sabrina, vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass unser Produkt Ihnen gut gefallen hat. Wir werden uns immer freuen Sie wieder unter unseren Käufern zu sehen:-)
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