ETA Insurance (ETA Services) Avaliações 1.836

O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently made a claim with ETA after being insured with them since November 2023 at a very reasonable rate. The claim was handled sensitively and with care by Laure. Very positive and transparent proc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to make a claim because my e-bike was stolen. Communication and clarity was extremely high throughout the whole process. The ETA representative Laure was prompt and clear in all her information... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent and speedy service. I had my front forks and wheel stolen off my e-bike (which was otherwise securely locked). Took photos and gave a report the next day. Helpful service. Yes - you have to... Ver mais

Detalhes da empresa

  1. Corretora de seguros
  2. Seguradora de Bicicletas
  3. Corretor de seguros
  4. Companhia de seguros
  5. Seguradora de Mobilidade

Escrito pela empresa

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A number of my friends have used the…

A number of my friends have used the bike rescue servicewhich has been trouble free. So I decided it was about time I joined.

3 de março de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

You are very welcome. Thank you for taking the time to share your experience.

Avaliado com 4 de um total de 5 estrelas

I only wanted the cycle rescue

I only wanted the cycle rescue - we've kept a Skoda Rooster longer than we would like because if it all goes south then my partner can pick me and the bike up and we don't even have to take the front wheel off, once we've moved one of the rear seats. Now, with this policy I and the bike get a ride home. Maybe we'll see the back of the Roomster - all for £2 a month! Bargain!

25 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

...and don't forget the benefit of your partner not having to be on call! We'll be here 24/7 if you need us. Thank you for choosing Cycle Rescue and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

An easy website to navigate

An easy website to navigate, with all necessary information simply presented. Good value policy and very easy to set up.

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We are very pleased to hear that. Thank you for choosing us and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Easy process to set up.

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's good to hear as we like to do things with the least amount of fuss. Thanks for choosing us, and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Easy to follow and check on cover…

Easy to follow and check on cover given. One thing needs changing The callender for d.o.b.Having to click back 89 years is a No.No.M.J.G.

19 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to give us feedback, which we will share with our website development team.

Avaliado com 5 de um total de 5 estrelas

I was surprised how cheap the insurance…

I was surprised how cheap the insurance was for my ebike it covers for theft (provided I use a gold star lock away from home) and third party insurance if involved in an accident for me or anybody in my family who uses my bike. And payable by monthly direct debit.
Well done ETA

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to share your experience. We are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Fair price

Fair price, simple process, and adequate cover without expensive gimmicks.

10 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

You can't say fairer than that. Thank you for choosing us and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Very quick to get me a human reply to a…

Very quick to get me a human reply to a question I had I have used this company for years. Happy Customer.

10 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. We're not a fan of chatbots - we'd always rather chat to our customers directly so we are pleased to hear you feel the same.

Avaliado com 5 de um total de 5 estrelas

Great!

It has been dealt promptly, efficiently and the claims handler laure was really helpful and supportive. I never had such good claims experience so far

10 de fevereiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for such a glowing review. We will pass your kind words to Laure and the rest of the claims team.

Avaliado com 5 de um total de 5 estrelas

Straight forward and easy to set up.

Straight forward and easy to set up.

Now the proof will be when I need them because others have let me down badly

30 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to share your experience so far. We are here if you need us.

Avaliado com 5 de um total de 5 estrelas

I had a lot of trouble finding cycle…

I had a lot of trouble finding cycle insurance because a lot of companies want you to keep your bike in the house, garage etc , I can’t do this. I only have a shed and most companies want your bike to be fixed to an immovable object in the shed which I haven’t got. Eventually I found this company that didn’t stipulate this. Brilliant at last a company that I can use

28 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Over the last 30 years we've developed cycle insurance that we hope is sympathetic to the way people actually use (and store) their bikes. We're pleased your research paid off and that you found us. Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Straightforward transaction.

purchasing this insurance was straightforward and easy. Proof of the pudding will be in the eating however

21 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

You are absolutely right – the proof of any insurance is what happens when you make a claim, but we are confident that our track record speaks for itself, and we are pleased you have put your confidence in us. Thank you for taking the time to share your experience thus far.

Avaliado com 5 de um total de 5 estrelas

Easy purchasing process and great value policy

Purchasing a bicycle recovery policy was very straight forward and incredibly reasonable. It was a no-brainer for some peace of mind when commuting a decent distance to work. At least now I know I won't be stranded. I've not yet had to try calling them out for recovery, but the policy purchase process itself couldn't have been easier.

23 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to leave a review.

Avaliado com 4 de um total de 5 estrelas

Cycling necessity

Having been rescued by a Good Samaritan from a puncture in the middle of nowhere, that I couldn’t fix by the side of the road, I decided that roadside recovery cover is a necessity. Setting up was straight forward, aside from the date setting mechanism being a bit clunky The price seems very reasonable and the reviews generally positive.

20 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Many thanks for taking out the cover and for taking the time to share your experience. As a matter of interest, we are about to improve the way our website asks for a date of birth as we agree it could be better.

Avaliado com 3 de um total de 5 estrelas

Time expired much too quickly

It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.

7 de janeiro de 2026
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.

Avaliado com 5 de um total de 5 estrelas

Absolutely Brilliant to have Cycle Rescue!

I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.

I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!

I paid for one year and paid for my daughter to be covered too by CycleRescue.

After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.

Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.

Thank you ETA for your CycleRescue service!

7 de janeiro de 2026
Avaliação não solicitada
logotipo da ETA Insurance (ETA Services)

Resposta da ETA Insurance (ETA Services)

Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

The ETA have once again sorted me out.

The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%

22 de dezembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.

Avaliado com 5 de um total de 5 estrelas

Excellent insurance

Very easy to purchase, and excellent value for money.

20 de dezembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thanks for choosing us and for sharing your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Great cover Great price

Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim

12 de dezembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for choosing us. We are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Very efficient service

Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.

Thankyou

9 de dezembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.

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