ETA Insurance (ETA Services) Avaliações 1.836

O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently made a claim with ETA after being insured with them since November 2023 at a very reasonable rate. The claim was handled sensitively and with care by Laure. Very positive and transparent proc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to make a claim because my e-bike was stolen. Communication and clarity was extremely high throughout the whole process. The ETA representative Laure was prompt and clear in all her information... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent and speedy service. I had my front forks and wheel stolen off my e-bike (which was otherwise securely locked). Took photos and gave a report the next day. Helpful service. Yes - you have to... Ver mais

Detalhes da empresa

  1. Corretora de seguros
  2. Seguradora de Bicicletas
  3. Corretor de seguros
  4. Companhia de seguros
  5. Seguradora de Mobilidade

Escrito pela empresa

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Company, Highly Recommend!

Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!

Thank you Team ETA!

3 de dezembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for your kind words, and for taking the time to share your experience. We are always here to help.

Avaliado com 5 de um total de 5 estrelas

So pleased with the team at ETA

So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.

21 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Easy to set up

It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !

16 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for taking the time to share your experience - we are here if you need us.

Avaliado com 1 de um total de 5 estrelas

when my mobility scooter broke down and…

when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me

7 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.

Avaliado com 5 de um total de 5 estrelas

I have taken out ETA bike insurance on…

I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.

12 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Easy

Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,

11 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's what we like to hear! Thank you for taking the time to share your experience.

Avaliado com 4 de um total de 5 estrelas

Very simple.

Very simple to set up. No tech questions, just basic I.D. required. The only annoying thing was the date of birth section. Having to arrow back forty plus years to find the correct date was a bit of a bind, much easier to type it straight in.

2 de novembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thank you for sharing your experience and for the feedback on the sign-up form - comments like this are very useful for our website designers.

Avaliado com 5 de um total de 5 estrelas

Very efficient

6 de março de 2025
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Resposta da ETA Insurance (ETA Services)

That's what we like to hear! Thank you for sharing your experience - we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Excellent service and a good price.

I had 30 days free comp. cover on buying a Jorvik Trike. I wanted to continue with breakdown recovery only. ETA customer services were very helpful and cover obtained at £24.00 annually.

18 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

It's great to have you with us. Thank you for taking the time to share your experience - we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Bike Insurance

The ETA website was easy to use and the sign-up process was quick
Paul from Enfield

16 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss - and less time faffing about on websites is more time to do more interesting things. Many thanks for taking the time to share your experience. We are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Faultless

Fantastic service after my bikes were stolen from my van. The claim was handled quickly and smoothly, all sorted within two weeks. Everyone I dealt with was really helpful, so I’ve gone ahead and insured my new bikes with them again.

1 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Having a bike stolen is always a horrible experience, but we do all we can to get you back on the road as soon as possible. Many thanks for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Good service

9 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's what we like to hear! Thank you for sharing your experience - we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

This is the first time I’ve used you to…

This is the first time I’ve used you to insure my new mobility scooter I found you very easy to arrange online and I done a lot of research on other companies which came up a lot more expensive and didn’t cover what you do I would highly recommend you to any body who wants to insure there mobility scooter thanks

9 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Thanks so much for sharing your experience. We’ve designed our mobility scooter insurance to be both comprehensive and great value - that’s why things like breakdown and puncture cover come as standard, with no extra charges. If you have any questions about your new policy, please give us a call - we are here if you need us.

Avaliado com 5 de um total de 5 estrelas

Very good service no problems and a…

Very good service no problems and a very good price +++++

8 de outubro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's what we like to hear. Many thanks for taking the time to share your experience. We are here if you need us.

Avaliado com 5 de um total de 5 estrelas

ETA Cycle Rescue is a lifesaver for e-bikes

I couldn't wait to write this review because I had the most amazing experience from ETA Cycle Rescue. I was 18 miles from home and had a flat battery on my e-bike. 30 mins after the initial call and I was picked up by an Uber XL (VW Sharan, all back seats folded down). Also, the ETA helpdesk assistant phoned me a couple of times to make sure I was near or at my final destination, I have never experienced such a heartwarming customer service in my life. To think that ETA has been running for 35 years, you're definitely doing something right and I think it's the customer service that makes you shine. I feel guilty paying only £24 per year when the Uber journey cost £36 and there's unlimited call outs anywhere in the UK, that is the stuff of dreams for only £24 per year! Amazing amazing amazing!

30 de setembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We launched Cycle Rescue as UK's first breakdown service for cyclists over 30 years ago - and we think we might still be the only provider of a true 24/7 recovery service. We started the service to help support cycling, and cyclists like you in situations like this. Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Great cover for the price

Competitive price and great cover for my ebike. Very happy customer.

12 de agosto de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Can't say fairer than that. Thank you for taking the time to share your experience - we are here if you need us.

Avaliado com 4 de um total de 5 estrelas

Returning customer

I had a very good experience with the ETA the last time I owned a car and they were my first choice this time. Having personal cover is great as I drive my husband's car from time to time. My only issue is that the website is not always easy to use.

26 de setembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Welcome back and thank you for choosing us again. With regards to the website, if you have time please drop us a line with the reasons you found the site tricky to use as this kind of feedback is invaluable.

Avaliado com 3 de um total de 5 estrelas

i had some problems with the application process.application form was simple enough

The application form was simple enough, but was repeatedly rejected as were a couple of my attempts to make the payment . I tried again today and it worked first time.

25 de setembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We're sorry to hear that the payment didn't go through first time. We haven't had any other reports of problems so it is hard for us say what caused it. We are glad you persisted, though. If you ever have problems on our website, please give us a call and we will be able to process the transaction or policy change over the phone.

Avaliado com 5 de um total de 5 estrelas

I've just joined and it was easy and…

I've just joined and it was easy and straightforward to do so. I asked a question and had a prompt reply. The policy papers came through almost immediately.
It gives me peace of mind

19 de setembro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss, so we're delighted to hear you found it straightforward. Thank you for taking the time to share your experience - we are here if you need us.

Avaliado com 1 de um total de 5 estrelas

So after paying into the system for 10…

So after paying into the system for 10 years, being let down by your computer glitch, yet I've still not have a refund for poor service, Your incompetent. Perhaps I should get in touch with rogue traders

1 de agosto de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We’re very sorry again for the service you received. To clarify, this review relates to the same incident you mentioned in your earlier Trustpilot post, which we have already addressed in detail. We have offered compensation for the inconvenience caused, but if you remain dissatisfied, our policy wording includes the contact details of the insurance industry ombudsman, who can provide independent review.

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