ETA Insurance (ETA Services) Avaliações 1.836

O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently made a claim with ETA after being insured with them since November 2023 at a very reasonable rate. The claim was handled sensitively and with care by Laure. Very positive and transparent proc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to make a claim because my e-bike was stolen. Communication and clarity was extremely high throughout the whole process. The ETA representative Laure was prompt and clear in all her information... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent and speedy service. I had my front forks and wheel stolen off my e-bike (which was otherwise securely locked). Took photos and gave a report the next day. Helpful service. Yes - you have to... Ver mais

Detalhes da empresa

  1. Corretora de seguros
  2. Seguradora de Bicicletas
  3. Corretor de seguros
  4. Companhia de seguros
  5. Seguradora de Mobilidade

Escrito pela empresa

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Quick

Quick, friendly & efficient service on the phone

17 de janeiro de 2025
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Resposta da ETA Insurance (ETA Services)

We don't do endless phone menus or chatbots because we like to keep things as fuss-free as possible, so we're pleased to hear your feedback. Thanks for taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Good e-bike insurance

Easy website to navigate competitive pricing

15 de janeiro de 2025
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Resposta da ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss so it's good to hear you found our website easy to use. Thank you for taking the time to share your experience - we're here if you need us.

Avaliado com 2 de um total de 5 estrelas

Paid but got no insurance documents

I preferred insurance and paid but did not receive and confirmation or cover note

11 de janeiro de 2025
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Resposta da ETA Insurance (ETA Services)

We are sorry there was a delay in sending your documentation. When you bought cycle insurance on Saturday afternoon, the confirmation page will have displayed a summary of your cover - however, a minor glitch on our system over the weekend meant the full documentation was not sent until first thing on Monday morning. Please rest assured that your cover was active from the moment you paid, but we do apologise for the delay. Thank you for taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

I was very pleased with the service…

I was very pleased with the service received from this company for a recent Bike Theft. They followed through with me all the various steps of the claim even to the extent of checking with me that I had collected my bike to my complete satisfaction. I can highly recommend.

8 de janeiro de 2025
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Having a bike pinched is a miserable experience which most of us here have experienced ourselves, so we do all we can to get our customers back on the road as quickly and efficiently as possible. Thank you for taking the time to share your own experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Quick and easy

30 de dezembro de 2024
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Resposta da ETA Insurance (ETA Services)

Can't say fairer than that! Many thanks for taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Easy to navigate website

Easy to navigate website, got what I wanted to do in minimum time

27 de dezembro de 2024
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Resposta da ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss so it's good to hear you found our website easy to use. Thank you for taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

ETA comes out tops for me…

Very easy to setup my mobility scooter recovery insurance at a good price. Hope I never need it but having the cover gives me peace of mind to be safe.
Everyone who wants to be safe, choose ETA they are great people doing a class job.
THANK YOU ETA.

11 de dezembro de 2024
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Resposta da ETA Insurance (ETA Services)

Many thanks for taking the time to share your experience, and for your recommendation - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Excellent service and price

Excellent service and price. I have used the recovery service and they bent over to help me when I was stranded with my dog, e-bike and trailer ten miles from home. I wouldn't leave home on a bike without this cover.

12 de setembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We're so pleased to hear that we came up trumps for you (and your dog). Thanks for taking the time to share your experience - we're here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Rapid Service - Highly Recommend !

I had a punctured tyre Monday morning and called the ETA for help. From the start, their service was exceptional. I contacted ETA at 9am and was given an estimated recovery time of 10:40am. To my surprise, recovery arrived a full hour early at 9:40am, and by 10am, I was back on the road! I also really appreciated that ETA worked with a local recovery company, which made the service quick and convenient.

A huge thank you to Ali for her patience and outstanding support throughout – she truly went above and beyond. ETA made what could have been a very stressful situation completely seamless. I couldn’t be happier with their speedy and efficient service. Highly recommend their breakdown cover!

2 de dezembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Breaking down is never anything less than an inconvenience, but we try to take as much stress out of the experience as possible. Thank you for taking the time to share a review - we'll be here if you need us again.

Avaliado com 5 de um total de 5 estrelas

I had a serious issue with my…

I had a serious issue with my relatively new carbon road bike frame, ETA were fantastic guiding me through the process of the claim far more helpful than the manufacturers were. If you need a cycle insurer you can trust you would be hard pushed to find one better, special thanks to Laure who was patient with me throughout.

2 de dezembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

The true test of an insurance provider is what happens when you make a claim, so thank you for taking the time to share your experience. We will be sure to pass your feedback to Laure, and continue to be here if you need us.

Avaliado com 5 de um total de 5 estrelas

I just like what these people stand…

I just like what these people stand for. The changing of some policy details was very easy to do.

22 de novembro de 2024
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Resposta da ETA Insurance (ETA Services)

Thank you - that means a lot to us. We appreciate you taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

I signed up for Cycle Rescue cover…

I signed up for Cycle Rescue cover after being unable to fix a puncture at the roadside due to a new, very hard to take off "tubeless ready" gravel tyre. This cover gives me the confidence I can get home if needed. Cover paid for and confirmed by email in under 1 hour, very happy with the service from ETA.

20 de novembro de 2024
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Resposta da ETA Insurance (ETA Services)

Thanks for taking the time to share your experience - we'll be here if you need us.

Avaliado com 5 de um total de 5 estrelas

Painless and Quick.

Purchasing went well and the stated cover is comprehensive but as with ALL insurance the proof is in the pudding when you come to claim. I swapped from my current provider as the dropped the personal injury compensation and legal cover yet the price is still the same. ETA have given me roadside breakdown assistance, PI comp, legal expenses cover all for a few pounds LESS!.

12 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Very quick and easy

Very quick and easy to put a clam in on the website very friendly and efficient all done in a week and settled my clam

8 de novembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

We've done all we can to make the claims process fuss-free - it means that once we're sent all the information we need, the claim can be turned around quickly. Thanks for taking the time to share your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

I submitted a simple online claim form…

I submitted a simple online claim form for accidental damage on Sunday, I was emailed on Tuesday requesting photos and further details, I was notified later that day that the pictures hadn’t come through so I resent them that same day. Today, Wednesday I have been notified by email and by telephone that my claim is to be paid in full! Super speedy and efficient service.

6 de novembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Sending in photos etc as quickly as you did makes our job easier and means we can get you back on the road as quickly as possible. Thanks for sharing your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

ETA Group Services have looked after…

ETA Group Services have looked after our business for over ten years now and we have always found them to be extremely helpful. They have made our security system reliable and easy to use. Thankyou Matt👍👍👍

2 de novembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

Hello, We are called ETA but we aren't the same ETA you are reviewing - we sell cycle insurance and breakdown cover.

Avaliado com 5 de um total de 5 estrelas

I am with ETA for few years Very…

I am with ETA for few years Very helpful people I had a puncture on my mobility scooter today, and called ETA and spoke to Critina (very helpful) they came ASAP and took me home from the city I thank you all at ETA and thank the recovery man (John) from Unity recovery Thank you all and wish you well Kind regards

1 de novembro de 2024
Avaliação não solicitada
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Resposta da ETA Insurance (ETA Services)

That's great to hear and we will pass your comments to the team. Thanks for sharing your experience - we're here if you need us.

Avaliado com 5 de um total de 5 estrelas

Changeover of vehicle and update to online account

I needed to change a vehicle on the Breakdown Policy.
Although much had changed and needed amendment, including setting up an online account, the whole process appeared to work well.

31 de outubro de 2024
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Resposta da ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss so we're pleased to hear you found the process easy. Thank you for taking the time to share your experience - we're here if you need us.

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