Recently made a claim with ETA after being insured with them since November 2023 at a very reasonable rate. The claim was handled sensitively and with care by Laure. Very positive and transparent proc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had to make a claim because my e-bike was stolen. Communication and clarity was extremely high throughout the whole process. The ETA representative Laure was prompt and clear in all her information... Ver mais
A empresa respondeu
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Ver mais
A empresa respondeu
Excellent and speedy service. I had my front forks and wheel stolen off my e-bike (which was otherwise securely locked). Took photos and gave a report the next day. Helpful service. Yes - you have to... Ver mais
Detalhes da empresa
- Corretora de seguros
- Seguradora de Bicicletas
- Corretor de seguros
- Companhia de seguros
- Seguradora de Mobilidade
Escrito pela empresa
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
Informações de contato
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Reino Unido
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,7
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very simple to set everything up
15 de agosto de 2024
Resposta da ETA Insurance (ETA Services)
We like things as fuss-free as possible. Thanks for taking the time to leave us a review - we're here if you need us.
Simple to set up insurance
Simple to set up insurance puttig my mind at rest. Good level of cover but let’s hope I never need to use it.
12 de agosto de 2024
Resposta da ETA Insurance (ETA Services)
Many thanks for taking the time to leave us a review. We're ready and waiting to provide assistance whenever you need it.
Quick and easy to make a claim and they…
Quick and easy to make a claim and they kept me updated throughout the whole process.
8 de agosto de 2024
Avaliação não solicitada
Resposta da ETA Insurance (ETA Services)
We do all we can to get you back on the road as quickly as possible and with the least amount of fuss. Thanks for taking the time to leave a review. We're here if you need us.
Easy to use
Excellent website. Easy to access information. Process of how to apply for bike insurance very smooth - works really well.
31 de julho de 2024
Resposta da ETA Insurance (ETA Services)
That's music to our ears. We try our best to make everything as fuss-free as possible. Thanks for taking the time to leave us a review - we're here if you need us.
Resposta da ETA Insurance (ETA Services)
We like to keep things as fuss-free and fairly priced as as possible. Thanks for taking the time to leave us a review. We're here if you need us.
Bike insurance for a trip abroad
I was insuring a bike for a trip abroad for the 3rd time in 3 years, its always really straightforward to do and the cover is simply explained, with no hidden gotchas. Top notch.
24 de julho de 2024
Resposta da ETA Insurance (ETA Services)
That's pretty much it in a nutshell. Thanks for taking the time to leave us a review. We're here if you need us.
Shambles
I feel they take your money and find anyway not to pay on claims. They are also being investigated by the FCA for how they have treated me. My review is based on my own personal experience and would like it to be used in such manner. Please read ETA'S other reviews before committing
In response to your reply, me having to prove where funds come from to pay for a bicycle, prove I own a motorcycle, prove I sold a motorcycle, prove the transaction. Prove I went to Spain in Febuary when the incident happened in may, prove flights, prove return times. Hurdle after hurdle all in a bid to defer from paying. 17th July I sustained a heart attack through medical advice I was told to park any stress in my life, which I have ETA being part of it, with constant hurdles, constant lines of questioning absolutely nothing todo with a cycle. If ETA are so desperate to keep the money change the name to charity stop taking people's money and treat them as customers not criminals. Also I had to prove to trust pilot that The FCA are investigating you I'm happy to prove. Update 1/1/25 The Financial Ombudsman have now investigated the case and have awarded £200 compensation for miss-information and miss-leading me. The case continues. I have now supplied absolutely everything and will await the outcome. I will also update this further.
24 de julho de 2024
Avaliação não solicitada
Resposta da ETA Insurance (ETA Services)
Thank you for your review. With regards to your case, at no point was your claim declined. We were unable to reach a final decision because you withdrew the claim. As we have stated previously, you are welcome to request that we reopen this case, but in order to complete our review, certain processes must be followed and information provided – steps you have stated you are unwilling to follow.
With regards to being investigated by the FCA, we welcome any contact from the regulator to discuss the case. To date, and contrary to your suggestion, we are unaware of any investigation that is underway. We look forward to hearing from the FCA, should they make contact.
Excellent ETA Cycle recovery
Excellent from start of the process to the end, including a courtesy call when arrived back at home. They kept me informed at all stages. Great service, worth every penny! Taxi company also excellent.
21 de julho de 2024
Avaliação não solicitada
Resposta da ETA Insurance (ETA Services)
A breakdown is always an inconvenience, but we do all we can to make the recovery part as smooth an experience as possible. Thanks for letting us know how it went for you. We're here if you need us.
Resposta da ETA Insurance (ETA Services)
That's good to hear. We like our customers to have as fuss-free an experience as possible. It's the reason we won't subject you to endless phone menus, chatbots or bombard you with marketing emails. Thanks for taking the time to leave us a review - we're here if you need us.
Resposta da ETA Insurance (ETA Services)
That's exactly how we like to do business. Many thanks for leaving us a review - we're here if you need us.
Great pedal bike insurance
Environmentally conscious pedal bike insurance - what's not to like? And, they fund the wonderful Environmental Transport Association and they do NOT pay lobbyists calling for more and bigger roads
14 de julho de 2024
Resposta da ETA Insurance (ETA Services)
More and more people are taking an interest in the companies they buy from, and where their money goes. What is the ethos of the companies, and how ethically responsible are they, are examples of the questions now being asked. Thank you for supporting us and taking the time to leave a review.
Resposta da ETA Insurance (ETA Services)
We like things to be as fuss-free as possible - whether that's taking out the policy in the first place or when making a claim. Thanks for taking the time to leave us a review. We're here if you need us.
Resposta da ETA Insurance (ETA Services)
We like to make our customers' lives easier by doing everything with the least amount of fuss. Thanks for taking the time to leave us a review - we're here if you need us.
Resposta da ETA Insurance (ETA Services)
We like to make everything as efficient and fuss-free as possible. Thanks for taking the time to leave a review - we're here if you need us.
Very easy to use and good value.
1 de julho de 2024
Resposta da ETA Insurance (ETA Services)
Can't say fairer than that. We're named by the Good Shopping Guide as the UK's most ethical provider and, for us, that means offering an excellent service at a fair price. Thanks for taking the time to leave us a review. We're here if you need us.
My bike was recently stolen - Resolved quickly.
My bike was recently stolen.
The claims process was relatively easy, and the few minor issues I had quickly resolved by the truly excellent claims handler, Laure.
Excellent service.
20 de junho de 2024
Avaliação não solicitada
Resposta da ETA Insurance (ETA Services)
We know from personal experience how gut wrenching it is to have a bike stolen so we do to get things sorted as quickly as possible - and with the least amount of fuss. Thanks for taking the time to leave us a review - we're here if you need us.
Resposta da ETA Insurance (ETA Services)
That's pretty much it in a nutshell! Thanks for taking the time to leave us a review - we're here if you need us.
European breakdown cover
Excellent cover at a good price. Process was swift any easy to complete as well
14 de junho de 2024
Resposta da ETA Insurance (ETA Services)
We like to make things as seamless as possible. We wish you well on your trip - we'll be here if you need us.
Super easy to setup
Super easy to setup, very helpful agent and with no waiting on the phone!
13 de junho de 2024
Resposta da ETA Insurance (ETA Services)
We hate endless phone menus (and being left on hold) as much as the next person, so we do all we can to avoid it. Thank you for choosing us - we're here if you need us.
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