Eversource Energy Avaliações 

I have been calling for over a month for a street light out right in front of my home and the next house down. It is Pitch black on half our street. Have pictures of my car parked right outside in front of my home and you can not see the car because of how dark it is.

The power to our house partially went out. I reported the outage online. My husband identified the problem as a wire coming from their green box in our yard. The rep that called continued to ask questions that could not be answered by a customer and my husband got a little frustrated with her ( it really was nothing more than, that’s not my job). When we looked online there was a restoration estimate for 12:45. At 2:00 I called eversource and explained that I’d reported an outage in the morning and she told me it had been canceled! I get that customers can be pains in the ass but if you can’t handle customers, don’t get a job in customer service. The 2nd rep was very professional and the crew showed up within 30 minutes. This negative review is for that first rep only. Unfortunately, the company will probably never know who it was and there’s no way it’s her first time being petty!

No assistance from anyone. Callbacks don't occur. Account information is impossible to find.

I would give less than 1 star. I'm a new customer. I can't see my bill without a 4 digit ID number (supposed to be my license), that was obviously never added to my account. I've tried to call multiple times and Eversource always gives me a minimum 45 minute wait time... MINIMUM. There is no email address, no way to speak to a human being, and no way to get into my account, it is infuriating. I can still pay by phone, but I cannot see the bill to make sure it looks right. Criminal negligence, non-existent customer service.

Waited an hour, requested a callback, and another hour later (so now two hours), I got a voicemail, BUT NO CALL.

Horrible! Can’t reach a human being no matter how long you wait.
You make so much money, invest some of it to hire customer service. Greedy companies are getting greedier

Scammers will hold your $500 deposit even after you pay them their inflated monopolized rates for over a year.

Customer (non) service line was useless. All I needed was for someone to explain my bill and check that my Solar production had been properly credited. The customer service rep could do nothing, but transferred me to hold with the renewables dept. There I got a recorded message and estimated 2 day wait for a response call. All I needed was a knowledgeable person who could explain my bill; all I got was the runaround. And.... the promissed quality followup on my original call never came, so this is the only way I can provide feedback for such poor service.

I have never felt like I wanted to end my life over a phone call.. The call started at 3pm and now is 6pm and still haven't spoke with the right person about my needs and wants.. No wait the 1st call was put on on July 10th and today is July 11th I was told I had to get a lease agreement so I did and then my power would be restored and I also made it very clear that we had family and my great grandmother was here with oxygen and they had NO sympathy at all.. she's on vacation and now she must spend it in the hospital so therefore this is a lawsuit a very big deal. I'm not happy at all with this company everyone there are incompetent FUCKN' ASSHOLES And they expect us to pay a 10 dollar move in few OH HELL NO You may stuff the 10 bucks up your ASS

This company should be shut down they want to charge 256 for a fridge and a tv no light on living in darkness moved the hell out of shit whole ct my light bill now 74 dollerlers in a 1400 square foot home with all the lights on they never gave me a bill they sent it to a collection agency witch damage my credit and lowered it by 25 points you got a big lawsuit coming you're going learn hows it like to live like shit

This company can stop taking advantage of its monopolizing area thats only choice is to use eversource by charging outrageous service fee. I live in a 4 rm house I'm renting winter months my electric heats bill which is everything heat hot water lights 640. Per month 300 of that was just to bring the service into the home. M curious to know before their employees show up for work do they get serviced charge to their employers before they actually go to work . A service fee for working for eversource I guarantee not!!! They are taking advantage of their position and will have consequence s for their greed. May not today or tomorrow but guaranteed it's coming. Karma happens when u least expect to all

Contacting customer service sucks the life out of you. Their speech recognition system is abysmal. It takes a full 5 minutes before an attempt to connect you with an agent begins. After that time you get a recording that tells you that wait times are long and that you should try calling later in the week when call volume is lower. Hey Eversource, instead of making your customers bend over backwards to try to reach you how about simply staffing up on the days that you know will be busy?

If I could give 0 starts I would. They have horrible service (frequent outages), horrible customer service, they make mistakes and overcharge you, and any bill or account review needs to happen with an agent, not online. They then ensure getting in contact with a person takes 3 hours longer than it should. Avoid this company like the plague it is.

Absolute con artists. Make up usages to line their pockets from the top down.

Issue: loss of full power due to underground line corrosion. Dave Bergeron arrived on site within an hour of my outage report and his knowledge and experience along with his work ethic identified the problem quickly and completed repairs in short order. Dave professionally carried out his work, in extremely low temperatures and communicated freely with myself and my neighbor. He is a pleasure to work with and a valuable asset to your company.

Criminal price gougers CEO and BOD should be in jail

The people of Connecticut are being forced to pay for other people who have not paid their bills...absolutely ridiculous to add sometimes upwards of $300 a month to pay for someone else???

If I could give zero stars I would. Pricing my family out of our home, charging $300 a month in “public benefits” to help Eversource recoup money lost during the pandemic ( people not paying) has now been passed down to those who do pay. Criminal, can’t wait to leave CT

Crazy outrageous rates! When will the madness end!? So out of touch! People can barely pay their own bills and now have to pay others! Why!? Worst company ever

Worst utility ever. Service stinks and their pricing with public benefits is criminal. They raise rates constantly and post record profits. This company makes me wish for the stone age again.