Eversource Energy Avaliações 

Horrid experience on phone with Eversource for an hour and 47 minutes. Time I’ll never get back. The greed, the lack of empowerment for their phone personnel. Hideous!!!! Never again. If I can move to a state that doesn’t use Eversource for power that’s what I’ll do, soon as possible.

I give Eversource -100 starts
AND Customer service is the worse !
I called many times for the same issue that they have been billing me the same EXTRA AMOUNT which is +20 +20+20+20 each time
Now I owe like $400 ! WHAT THE HELL
I paid LAST MONTH $500 because of EXTRA FEE AND A PAYMENT THAT “ DID NOT WENT THROUGH “ and I called customer service to confirm that I paid everything and that I will not be charged like this again and she told me that yes I was all set , all issues all resolved ….
Now I see my bill today and I have the same issue again , $400 extra ? I called this morning and the lady was very rude didn’t help me with this issue and just hung up ! WHAT AM I SUPPOSED TO DO ?????
Now I don’t think I will be able to see my family this Christmas , because of this terrible situation! , I’m just 19 years old and my mom doesn’t speak English so I have to help her , she can’t deal with this sh** , i am trying my best
What the heck .

Eversource is a complete joke of a gas company or company in general for that matter. They have been on my street and within a 3 block area working for the past 2-4 weeks..they then disconnected gas to supposedly swap gas lines..they turned off the gas all day today December 7th which was fine while i was at work and my kids were at school and daycare…NOW I get home at 4:41pm with no gas to heat my house or cook..I call and ask why my gas is off and they claim nobody over 18+ was home to allow the gas employee inside to relight pilots and check o things…my whole issue is 1. The meter is outside so what could they need to check inside my house 2. Why were no notices, phone calls, or emails sent out informing customer that someone of age must be home pretty much all day so they can gain access to the dwelling when needed…so here we are my 4 children two of which are under 2 years of age with no way to cook, or heat my home while the temp is now 22 degrees and dropping…I’m extremely disappointed, dissatisfied, and angry with eversources lack of communicating effectively just as they will email, call, text, and send mail when they want their money for the bill…I called customer service and was told that the issue of turning on my gas is still pending due to more important calls being priority…WHAT!!! so customers with children let alone babies are not of the same importance as other calls..I WISH I could give eversource a -5 stars they should seriously be so embarassed

I had to give one star to give a rating! disgusting , ineffective, negligent, careless and inept! It appears to me this companies sole purpose is not to provide a service but to rob people blind! one bill is $32.00, then a letter stating an "error" was made. (I overpay to keep the current amount). Only to then receive a bill for $266.00!!! Absolutely incompetent! I am on a monthly billing cycle to AVOID ANY SURPRISE INCREASE MONTH TO MONTH. I strongly feel this was NOT accomplished.

The worst light company... They are definitely disgusting!!!!!! and I got to be honest the only reason I'm with them is because of where I live I didn't want them in the first place disgusting they are!! From the very beginning to the end they suck

lenny galarza came out to my house on 9/29/23 to change my gas meter.it's to bad he didn't have a boat lol. it was raining so hard he had to walk through so much water. when he came in my house he even put booties on because i had new carpet and he took his wet jacket off. he was so polite and very helpful. you are lucky to have him on your team. debbie toth

Customer service is very rude, I do not understand how they bill us. I wish there was another company .This is the worse company I have dealt with.There should be an option for zero rating.Consumer Advocate needs to be involved otherwise the average person will not be able to keep their house warm for the winter.Please Help customers are being abused

To me, it's the worst service company I ever had. They are expensive, misleading in service, and liars on billing. But without competition, why would they do anything different? Should be illegal.

Worst service imaginable.
Wait 35 minutes to be told that this is "billing" and I need to wait another 40 minutes to transfer service.

Call back can't be scheduled for the next day (even though it is 3 pm now and they close soon).

Website sucks in so many ways. Useless.

eversource is a scam lying bs. company. they mail you a statement with your bill saying how they spend mega money to trim trees around power lines. they do nothing unless a tree falls on line. I have lived in same area for 20 yrs. with trees hanging on wires on Rt. 116 littleton rd. in whitefield nh. with nothing done. all bs.

We had scheduled auto payment. There was no issue for few years but last year they stopped taking monthly payments from our account ( still same credit card) and after 6 months they decided to charge us 1200$! Who can afford that. This is totally unacceptable, because it was not our fault.

Can I give Eversource "O" for a Star? I get notices telling me how Eversource "cares" and wants to help seniors and those in "need", yet the prices keep going up. My wife and I genuinely tried to reduce our usage by extra-special attention to details: shutting lights (and sitting in the dark), turning off printers and other machines conscientiously.... yet our bill went up and we are forced to rely on Eversource's "meter readings" without ever having a chance to challenge them. I think they make up numbers. But regardless, they have no soul, no conscience and no heart. Cruel corporation pretending to be "woke" by SAYING the right things but not actually doing them.

They should be ashamed of themselves. It's disgusting how they price gauge their customers. How many people are homeless because of them now?

Thought a big company would be more helpful, could not get service to look at an Eversource cable attached to my house leaving a 2" round hole in my siding. They said it must have been done by a private contractor and would not inspect. Even if it was, just purchased house and no-one knows, Eversource should be responsible for their support cable/electric lines. Waited months to try resolve and fixed myself, do not recommend doing this and after Eversource told me the same thing. They could come and deenergize the line for repair, but would not do the repair. I'm sure they could have done it in less time than me and it would have looked better to, for sure.

What a joke! Joe Nolan, Eversource CEO, celebrating the Inflation Reduction Act while raising electric rates by 100%.

I had to laugh to keep from crying when I received my January electric bill for $970.00. This is well more than double for the same period in 2022 (OBTW, way more than my monthly mortgage payment). How interesting that the CEO’s salary was also doubled and Eversource posted record profits.

Joe Nolan, you should be ashamed. Since I’m retired on a fixed income and you received quite a substantial salary increase, would you pay my electric bill?

We have been without power for 3 days and will be for at least another day or two. The problem being we are a single family home with no one else affected. This is because Eversource refused to take down trees last fall that we said were in the power lines. Sure enough, one of those trees took out the power out during the last Nor’easter. Now we are being put at the end of the line because of their mistake. All food in the fridge and 2 freezers will have to be pitched. We are on our way to buy a generator. All this because Eversource wouldn’t take a few small trees down. Worst company ever.

Paying the bills is impossible!!! You have to fix your website!!!

One of the most complicated website. It's hard to understand between the current balance and the previous one. Please, simplify the navigation for your customers and find another way to replace that endless table with an incomprehensible numbers and dates. Also, add a link to a web tech support.
Thank you.

Bill was overdue and I had not realized. No letters or communications. Received an out of date letter threatening disconnection and app/website wouldn’t let me pay.. customer service hours are only Monday through Friday 8am-6pm with no option to speak with anyone. Thankfully they had not turned off my power as threatened but it’s ridiculous no communication and no one to speak to outside of my working day. There needs to be genuine choice on electricity service as well as supply and round the clock assistance for those who need it. I would give Eversource zero stars if the option was available.

Cost has tripled since moving in 2 years ago..
I'm a tech nerd and need computers and other equipment for my job. I moved to an area with cheap power (around 7c/kwh) around 2 years ago.
Today I'm paying almost 23c/kwh.
What started as a measly 80$ per month bill has skyrocketed to around $250. I realize we may be in "pressing times", but I'm now paying double for my energy as my friends in notoriously expensive areas, and the company is producing 20% more revenue this year compared to last year; Not to mention living near a nuke and numerous green energy plants.. And their excuse is a war different continent across the ocean.
This company does not care about it's customers as much as other energy companies clearly.
The upside is I've only had a total of 8 hours without power since moving in, that's impressive.