Eye Academy Avaliações 

225
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Buyer beware. This store does not offer refunds or credit notes if glasses or sunglasses are unsuitable or cause issues — even for non-prescription items. There were no visible signs expl... Ver mais

Avaliado com 1 de um total de 5 estrelas

Extremely bad experience with the Eye Academy, Guildford. Their staff was very impolite, rude and unprofessional. He would say you are wasting his time. He would even cut your line if you ask furth... Ver mais

Avaliado com 1 de um total de 5 estrelas

Windsor Eye Academy refused to refund my Ray-Aviator sunglasses - which were unused and brought back within 24 hrs of purchase, with receipt. I stated the above was unacceptable customer experi... Ver mais

Avaliado com 2 de um total de 5 estrelas

I have finally completed the purchase of varifocal glasses from Eye Academy. They are Bvlgari frames with Nikon lenses and I am pleased with the excellent vision they provide for reading, PC and dista... Ver mais

Detalhes da empresa

  1. Oculista

Escrito pela empresa

Independent Opticians in Berkshire & Surrey


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(225)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Service from Ellis and Thompson in Cobham.

The service from Ellis and Thompson continues to be first class. I have been a customer for over 15 years with my expectations met every visit. Kim Patel always remembers my name and delivers a great service with a smile. I hope that the personal attitude continues now that the business has become part of the Eye Academy.

Loyal Customer - Mark Robinson

24 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great service

great service
every nice ladies that work there good arrange of glasses quick service on return glasses a week form ordering them been going to eye academy for the last 5 years an everyone like my 3 sets of glasses i have

20 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very good service, organised, but could have more choice

I wanted to buy a pair of ski goggles with precription lenses but they had no stock remaining so instead I was taken through the range of Oakley sunglasses that would take prescription lenses. There were many different types and lens colours and the assistant took her time to explain these and research options. I ordered a pair and received them will within advised 10 day turnaround period. Have just come from the ski trip and the glasses worked really well.

19 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

Well knowledge staff ! Friendly and quick ! Got my glasses early

19 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ellis and Thompson

Brian Ellis and Alan Thompson, together with their team, most of whom have been there forever, have been for years and still are the "go to" opticians in the area. Their expertise and friendly attitude which percolates through all their co-workers is so refreshing in an age when service with courtesy is often hard to find.

19 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer care

._Pleasant polite service from all staff, Eye test results explained in detail and helpful advice in choosing new glasses. I did not feel under pressure to buy extra unnecessary pairs. A good experience ._

19 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ellis & Thompson Cobham

I am so impressed with the service I received. From the eye test to the excellent service I received from Kim who helped me choose my new frames to the fitting of the frames. Just excellent. I would certainly recommend them.

18 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service, good new store

Having been a previous very satisfied customer at the Windsor branch, I was very pleased to see a branch open in Banstead. I'm pleased to report the same excellent service prevails.

5 de fevereiro de 2017
Avaliação não solicitada
logotipo da Eye Academy

Resposta da Eye Academy

It was a pleasure to see you in Banstead Barry, thank you for a lovely review.

Kind Regards,
The Banstead Team

Avaliado com 5 de um total de 5 estrelas

Excellent service.

I live in Banstead and I'm really pleased I chose this opticians. They have an excellent range of frames many of which I haven't seen elsewhere.
However what sets them apart is the level of customer service. Very friendly, relaxed and not pushy. Most important of all was the time and trouble taken in getting precise measurements to ensure a good fit and optimum performance, in fifty years of buying glasses I have never seen such attention to detail. Finally the glasses arrived in one week well ahead of the originally quoted delivery time.

5 de fevereiro de 2017
Avaliação não solicitada
logotipo da Eye Academy

Resposta da Eye Academy

Thank you so much for your kind words, Mr Burke.
We are pleased that you are loving your new glasses and look forward to seeing you again soon.

Kind regards,
Eye Academy Banstead

Avaliado com 5 de um total de 5 estrelas

Professional and caring service

I've been coming to the eye academy for the best part of 10 years and they've never let me down. From making me a pair of glasses in an hour so I could drive back to work when they discovered an abscess on my eye which meant I couldn't use my contact lenses to ressuring my 3 year old through her first eye test I've always felt I'm in excellent hands. I live in China now, but still make a point of having a thorough check up here when I'm back visiting family as I trust them over any other optician.

3 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Profesional as always

Its slwsys apleasure to visit

27 de janeiro de 2017
Avaliação não solicitada
logotipo da Eye Academy

Resposta da Eye Academy

It was lovely to see you, Mr Durrant.

We look forward to seeing you again soon.

Kind Regards,

Eye Academy, Guildford

Avaliado com 4 de um total de 5 estrelas

some fab staff!

A wonderful receptionist, a professional and friendly optician and the best person - Mark. What an asset he is to the company - he knew exactly what glasses would suit me and this was my first time. I came in for one pair of glasses and bought three!
My only complaint was the very noisy receptionist, who complained about a client on the phone and other matters. We should not have to listen to this - very inappropriate and lets down an otherwise excellent optician.

20 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bespoke service.

Thorough eye test and a first class service you can trust. Mark, stands out as someone who goes above and beyond, warranting special mention.

20 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have used Ellis and Thompson (Now Eye Academy) for Years

I have used the Cobham, Surrey brancho for many years. It is with great trust that I would recommend them. The very accurate prescriptions are always perfect. And, if you have problems (like losing a contact lens while abroad ) they will make an effort to get a new one to you, pronto.
I would never go elsewhere. Love my latest frames !

16 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A decent opticians at long last

The expert advice I received enabled me to find the perfect pair of frames after literally years of looking
Thank you I can finally see again

15 de janeiro de 2017
Avaliação não solicitada
logotipo da Eye Academy

Resposta da Eye Academy

Hello Rebecca,

We are so glad we could help.

We look forward to seeing you again in the future.

Kind Regards,

Eye Academy

Avaliado com 5 de um total de 5 estrelas

Highly recommended. First class service.

I have been trying for the last 10 years to get a pair of occupational specs with now avail. I've tried 4 other opticians, non of them could get the lenses
correct. The Eye Academy got it right first time! They take their time to find out exactly what you want, nothing is too much trouble. Very pleased.

14 de janeiro de 2017
Avaliação não solicitada

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